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Visually impaired

Braille, large print & audio

We can provide your communication in braille, large print or audio. This includes your statements, letters, PINs and also your debit or credit card details.

You can let us know how you would prefer to receive your documents by calling 0345 900 0900 or visiting an M&S Bank branch. Once you let us know, we'll make sure you receive all of your communication in this format.

Internet Banking

Our Internet Banking allows you to manage your account on the move or at home, whenever you like. M&S Current Account customers need their M&S PASS to sign in. We also offer a large M&S PASS which includes audio functionality which may be useful if you have difficulty seeing the buttons. Find out more about our Internet Banking service.

Telephone banking

Our telephone banking is here for your convenience. Our Customer Services team are available on 0345 900 0900 24 hours a day, 7 days a week.

You can find contact information for all of our specialist teams.

Mobile banking

Our website has been fully optimised for use on mobile devices. We also offer our M&S Balance app for M&S Current Account customers.