If you’ve registered for Internet Banking and forgotten your username, password, security answer or PIN, here are the steps that you’ll need to follow to reset your details and get yourself back online.
If you’ve forgotten your password or security answer, you’ll need to:
If you’ve forgotten your username please select the ‘forgotten you username?’ link on the sign in/register page and follow the on screen instructions.
If you have an M&S Credit Card you’ll be asked for your:
If you have an M&S Current Account or M&S Everyday Savings Account you’ll need your:
If you don’t know any of these details, please call 0845 900 0900.
If you’ve forgotten your M&S PASS PIN you’ll need to select the ‘forgotten your PIN?’ link under the box that is asking you to enter your security code and follow the online instructions.
If you have any difficulty using or resetting your M&S PASS PIN please call 0800 363 459, our Customer Services team is always on hand to help.
We can get you back on line in no time.
Read our password reset instructions
Before you shop, you’ll need to activate your new M&S Card – it’s quick and easy.
Find out more about activating your card
Information to help you stay safe and secure when you're online.
Visit our Online security section