Redirecting to Internet Banking

We're sorry, there has been an error

Error code: [bad request 001]

There is a minor problem preventing you from opening internet banking. To fix this error please clear the cookies saved in your browser for this website.

We think your web browser is .

This process will clear the cached information in the browser and allow the page to load correctly. If your browser saves log on information such as your Username, these will be deleted and will need to be re-added.

Internet Explorer 9

Note: there is no easy way to delete cookies for just one website in Internet Explorer. Please contact one of our advisors if you would like some help doing this.

  1. Click on Tools then Internet Options / Properties – You may need to press the ALT key to display the Tools option
  2. Select Safety
  3. Select the General Tab
  4. Click Delete Browsing History
  5. Ensure the box for Cookies is checked
  6. Click Delete

Internet Explorer 10/11 for Windows 7

Note: there is no easy way to delete cookies for just one website in Internet Explorer. Please contact one of our advisors if you would like some help doing this.

  1. Open Internet Explorer
  2. Click on Tools icon (gear symbol) followed by Safety
  3. Click Delete Browsing History
  4. Ensure the box for Delete Temporary Internet Files is checked
  5. Ensure the box for Cookies is checked
  6. Ensure History is checked
  7. Click Delete

Internet Explorer 10/11 for Windows 8

Note: there is no easy way to delete cookies for just one website in Internet Explorer. Please contact one of our advisors if you would like some help doing this.

  1. On the Tiles view, click on the magnifying glass
  2. Type Internet in the search box and after a few seconds Internet Options should appear
  3. Click on Internet Options to open the Internet Explorer properties box
  4. In the Browsing History section, click Delete
  5. Ensure Cookies and Website Data is checked
  6. Click Delete

Firefox (later versions only)

  1. Click the menu button New Fx Menu and choose Options.

  2. Select the Privacy panel.

  3. Set Firefox will: to Use custom settings for history
    customhistory38
  4. Click Show Cookies.... The Cookies window will appear.
    Privacy - show cookies - firefox 38
  5. In the Search: field, type the name of the site whose cookies you want to remove. The cookies that match your search will be displayed.
  6. Select the cookie(s) for the site "www7.marksandspencer.com" in the list and click Remove Selected.Privacy - show cookies - remove selected - firefox 38
  7. Click Close to close the Cookies window. Close the about:preferences page.

Clear your cookies (for this website only)

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings at the bottom of the screen.
  4. In the "Privacy" section, click the Content settings button.
  5. In the "Cookies" section, click All cookies and site data to open the Cookies and site data dialog.
  6. Hover over the site that issued the cookie with your mouse, then click the X that appears on the right corner. You can search for just M&S cookies by typing www7.marksandspencer.com in the Search cookies search box.

Chrome for Android

Note: you can only delete cookies for all websites in Google Chrome for mobile

  1. Touch Chrome menu > Settings.
  2. Touch (Advanced) Privacy.
  3. Touch Clear browsing data.

Chrome for iOS

Note: you can only delete cookies for all website in Google Chrome for mobile

  1. Touch Chrome menu > Settings.
  2. Touch Privacy.
  3. Choose the data type that you want to clear.
  4. Touch Clear.

Safari 6/7 (Mavericks) and Safari 8 (Yosemite)

Important: Changing your cookie preferences or removing cookies and other website data in Safari may change or remove them in other apps, including Dashboard.

  1. Choose Safari > Preferences
  2. Click Privacy
  3. Select "www7.marksandspencer.com"
  4. Click Remove.

Safari for iPhone, iPad, or iPod touch

  1. Tap Settings
  2. Scroll down to and tap Safari
  3. Scroll down to and tap Advanced
  4. Tap Website Data
  5. This next screen on your reveals all the cookies that are stored on your iPhone, iPad, or iPod touch.
  6. Find "www7.marksandspencer.com" and swipe right to left on it
  7. Tap Delete

Opera (later versions only)

  1. In the corner top left and click Opera Menu
  2. Go to Settings and select Preferences
  3. Click on the Advanced tab
  4. On the side Panel click on Cookies and select Manage Cookies
  5. Select the website "www7.marksandspencer.com" from the list and click Delete button

Favourite / bookmark (if applicable)

If you are using a favourite or bookmark link to access internet banking, please delete it. Open a new browser window and type bank.marksandspencer.com directly in to the address bar and try to log on again.

Still having difficulty?

If you are still unable to sign in to internet banking, would like assistance clearing your browser cookies, or have any other queries, please call us on 0345 0900 900

Please contact us to help

Unfortunately we do not have any online instructions to help you clear your cookies. If you would like assistance clearing your browser cookies, or have any other queries, please call use on 0345 0900 900

Lines are open 24 hours. Calls are recorded for our mutual security, training and monitoring purposes.