Dame Denise Holt
Chairman and Non-Executive Director
Dame Denise joined the Marks & Spencer Financial Services plc board in August 2013 as a Non-Executive Director and was appointed Chairman in December 2013.
She was formerly a senior British Ambassador with over 40 years' experience working in government, including postings in Ireland, Mexico, Brazil, and most recently, as British Ambassador to Spain.
Having held the position of independent Non-Executive Director of HSBC Bank plc since 2011, and also a member of HSBC's Risk Committee, Dame Denise brings a great deal of knowledge and experience to the board. She also holds Non-Executive Director positions on Iberdrola SA and Nuffield Health.
Dame Denise is Chair of Nominations for the Alzheimer's Society. She also chairs the University of London's Institute for Latin American Studies, is a member of the management council for the Canada Blanch Centre of Contemporary Spanish Studies at the London School of Economics, and a member of the Governing Council of Bristol University. She was appointed Dame Commander of the Order of St Michael and St George in 2009, and awarded an Honorary Doctor of Laws by Bristol University in 2012. Dame Denise is married with one son.
Chief Executive Officer
Sue Fox joined M&S Bank as Chief Executive Officer in March 2014 and is responsible for the leadership strategy and successful growth of the business.
Sue started her career at HSBC in 1987 and brings with her significant senior branch network leadership experience in both the UK and US. Before joining M&S Bank, Sue held the position of Global Head of Distribution for HSBC's retail business.
Sue holds a first class honours degree in banking and finance, and is an Associate of the Chartered Institute of Bankers. Outside of work, Sue enjoys spending time with her partner and their young son. She also enjoys the occasional round of golf.
Chief Financial Officer
Phil joined M&S Bank in December 2003 as part of the Finance Treasury team. Phil was appointed Financial Controller in 2007 and in September 2009 he was appointed to his current position of Chief Financial Officer.
Phil studied mathematics at the University of Liverpool, he is a chartered accountant and trained with PricewaterhouseCoopers prior to joining M&S Bank. Phil is married with two children.
Chief Risk Officer
Matt joined M&S Bank in 2015 as Chief Risk Officer, he is responsible for ensuring that M&S Bank's governance framework effectively identifies and manages any areas of risk for the business.
After studying at Durham University, gaining a masters degree in Chemistry, Matt began his career working for the HSBC Group in 2001, where he has held a number of risk positions in both UK and European roles. Matt is married with two young children.
Nigel was appointed a Non-Executive Director on the Marks & Spencer Financial Services plc board in September 2011. Nigel has over 25 years' experience in the financial services sector and has worked across the UK and Europe, North and South America, the Middle East and Asia Pacific.
Nigel joined the HSBC Group in 2005, previous roles have included the Head of the UK and Deputy CEO of HSBC Bank Plc, Head of HSBC Insurance Holdings, Chief Operating Officer for Europe, Middle East and Africa, and Global Head of Operations for HSBC. He is a Non-Executive Director of the Saudi British Bank (SABB).
Prior to joining HSBC, Nigel was a partner at Ernst & Young (subsequently Cap Gemini Ernst & Young) for many years where he held numerous positions including Head of Financial Services and Chief Executive Officer of Southeast Asia. Nigel was also a Group General Manager with Unisys where he was responsible for the Financial Services practice in Asia Pacific.
Nigel is a graduate of Oxford Brookes University and has lived in the UK, USA, Australia, New Zealand, Singapore and India. He is married with three well-travelled children.
David Stewart was appointed a Non-Executive Director on the Marks & Spencer Financial Services plc board in July 2014.
David was formerly Chief Executive of Coventry Building Society, a position he held from July 2006 until March 2014. Prior to this, he held board-level responsibility for the finance, sales and marketing, and operations functions at various times during his career at Coventry Building Society.
Before joining the building society, David spent 10 years at DBS Management plc, initially as Financial Controller, before being appointed Finance Director in 1993. He went on to hold a number of senior positions in the business, before taking on the role of Group Chief Executive.
David, originally from Manchester, studied Economics and Politics at Warwick University and trained as a chartered accountant with Peat Marwick (KPMG). David is also a Non-Executive Director on the boards of LSL Property Services PLC, Unum Limited and the Irish bank, permanent tsb.
Doug van den Aardweg
Doug van den Aardweg was appointed a Non-Executive Director on the Marks & Spencer Financial Services plc board in July 2015. Doug is a chartered accountant and was previously Director of Risk Advisory Services at PricewaterhouseCoopers where he worked across Banking & Capital Markets and Insurance & Investment Management.
Prior to this, Doug held the position of CFO at Old Mutual in Cape Town, working for both its property investment and development, and insurance companies. Doug and his family moved to the UK with Old Mutual in 1999 when the company listed on the FTSE, Doug went on to hold the position of Group Head of Risk, Audit & Compliance and then Group Audit Director.
Today, Doug is also Chairman, HSBC Life (UK) Ltd, a position he has held since September 2014, and is also a Non-Executive Director of the HSBC Retail Banking & Wealth Management Risk Committee. In addition, he is advisor to the board of Bioversity International, a Rome-based agricultural research organisation, and a member of its Finance & Audit Committee.
Jim Coyle was appointed a Non-Executive Director on the Marks & Spencer Financial Services plc board in January 2016.
Jim was formerly Group Financial Controller at Lloyds Banking Group and prior to this held the positon of Divisional Finance Director, Group Operations. Jim also sat on the Lloyds Banking Group Scottish Executive Committee. Before joining Lloyds, Jim was Group Chief Accountant at Bank of Scotland.
Jim holds a degree in Law and Accountancy from Glasgow University and qualified as a chartered accountant with KPMG. He is a Fellow of the Chartered Institute of Bankers in Scotland and on the Council of the Institute of Chartered Accountants of Scotland.
Jim is also currently on the board and Audit and Risk Committees of HSBC Bank plc and was also appointed to the board of the Scottish Building Society in March 2015 and the Financial Reporting Council's Monitoring Committee in May 2015.
Paul was appointed as a Non-Executive Director on the Marks & Spencer Financial Services plc board in December 2016. Paul is also currently Chief Risk Officer for HSBC UK, a position he has held for the past six years, and is responsible for overseeing effective risk management for HSBC UK and across the HSBC Retail Banking and Wealth Management, Commercial Banking, and Private Bank business areas, including chairing the HSBC UK Risk Management Committee.
Paul joined HSBC via Midland Bank in 1985, and has held a variety of positions in treasury, strategy, operations, IT, corporate finance, and branch operation. Paul’s most recent roles on the HSBC UK Bank Executive Committee have been focussed on running strategy implementation and public policy.
Paul is also a Non-Executive Director of HSBC Life (UK) Ltd, and is chairman of HSBC Asset Finance Holdings Ltd, he has also been a trustee of the HSBC plc Pension Trust for the past seven years.
Paul is a London University Mathematics graduate and is married with two adult children.