There's lots you can do to help to protect yourself from online fraud start by following these simple steps.
If there's a problem with your online account, we'll always get in touch by phone, or ask you to call us.
If you receive an email asking for personal information or security details, don't reply or click on any link. It may look genuine, but it could be someone 'phishing' for your details to use in fraudulent activities.
Never tell someone your password or PIN or write them down in a way that could be understood by someone else. Choose a combination of numbers and letters that no one can guess. And don't use the same password for other online accounts.
If you're in a secure (padlocked) part of the M&S Bank website, always click on the log out link when you've finished. And if other people use your computer, close the internet browser too.
Be extra careful if you have to access your online accounts from a shared computer and make sure it has the latest anti-virus, anti-spyware and firewall software installed. Never access your account in an internet café or library. You can't guarantee the computer is secure and there's always a risk that someone is looking over your shoulder.
Take steps to stop anyone stealing your personal details and using them fraudulently.
If you ever have any concerns about security on your account, call us immediately on 0845 900 0900.
Get additional security for your M&S Credit Card when you shop online.
If you have M&S Card Safe call Card Protection Plan Limited on 0844 848 5284. Otherwise, please call us immediately on 0845 900 0900.