Contact us

Have a question or need a helping hand?

We're always here to help

We are providing a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.

To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.

Get in touch online

Internet Banking

If you have current account, credit card or Everyday Savings Account, please log into Internet Banking and contact us via the My Messages facility.

Live Chat

For general questions not relating to your account, use our Live Chat service.

Availability
Monday - Sunday 8am to 8pm*

* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available

Which product or service would you like to contact us about? Menu option currently is:

Bereavement support

Our specialist team are on hand to offer help and support.

We may be able to answer or resolve your queries with our Frequently Asked Questions

Online

You can inform us of a bereavement onlineLink opens in a new window

Give us a call

Speak to one of our customer support team

Please call 03456005860 or +44 (0)1244 879080 from outside the UK

Contact us by post

You can send your documents to us at:
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Online

Service your Car Insurance policy online.

Please be aware, you need to call us to cancel your policy or make a claim

Give us a call

Sales/get a quote

Please call 0800 107 1827 Lines are open Monday to Saturday: 8am-6pm Sunday: 10am-4pm

Customer Services

Please call 0344 871 2349 Lines are open Monday to Saturday: 8am-6pm Sunday: 10am-4pm

Complaints

Please call 0344 858 6877 Lines are open Monday to Saturday: 8am-6pm Sunday: 10am-4pm

Make a claim

Please call 0344 412 2160 Lines are open 24 hours a day, 365 days a year

Contact us by post

Customer Services/Complaints
Fusion House,
Bretton Way,
Peterborough,
PE3 8BG

Give us a call

Speak to one of our customer support team

Make a complaint

Please call 0345 900 0900 Lines are open 8am-8pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Please include your name, address, postcode and your preferred contact number.

Give us a call

Speak to one of our customer support team

Customer Services/Complaints

Please call 0345 600 5860 Lines are open 8am-8pm

Internet Banking help

Please call 0800 363 459 Lines are open 8am-8pm

Applications only

Please call 0800 997 996 Lines are open Monday to Saturday: 8am-8pm Sunday: 10am-6pm

Lost/Stolen cards

Please call 0800 085 2411 or +44 (0)1244 879080 from abroad

Card Security team

Please only call this department if you have received a letter or voice message from the Card Security team.
Please call 0345 602 1568 Lines are open Monday to Sunday: 8am-8pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Give us a call

Speak to one of our customer support team

Customer Services/Complaints

Please call 0345 600 5860 Lines are open 8am-8pm

Internet Banking help

Please call 0800 363 459 Lines are open 8am-8pm

Lost/Stolen cards

Please call 0800 085 2411 or +44 (0)1244 879080 from abroad

Applications only

Please call 0800 997 996 Lines are open Monday to Saturday: 8am-8pm Sunday: 10am-6pm

Card Security team

Please only call this department if you have received a letter or voice message from the Card Security team.
Please call 0345 605 2629 Lines are open Monday to Sunday: 8am-8pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Existing M&S Premium Current Account with insurance customers

General enquires/Confirmation of cover: Please call 0345 600 5860 Lines are open 8am-8pm

Travel Insurance policy enquiries: Please call 0800 051 2616 Line are open Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm

Medical assistance: Please call 0800 051 3483 or +44 (0)160 360 3371 from abroad Lines are open 24 hours a day, 365 days a year

Travel assistance: Please call 0800 051 2627 or +44 (0)160 360 3724 from abroad Lines are open 24 hours

Legal expenses claims: Please call 0800 051 2675 or +44 (0)160 360 5633 from abroad Lines are open 24 hours

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

General Enquiries

Give us a call

Calling from the UK

Please call 0345 600 5860 Lines are open 8am-8pm

Calling from overseas

Please call +44(0)1244 879080 Lines are open 8am-8pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Online

Make a claim on your Home Insurance policy online

Renew your Home Insurance policy online

Give us a call

Claims

Please call 0800 051 2556 Lines are open 24 hours

Home emergency claims

Please call 0800 051 2556 Lines are open 24 hours

Quotes and Queries

Please call 0800 015 7760 Lines are open Monday to Saturday: 8am-6pm Sunday: 10am-4pm

Contact us by post

Customer Services
M&S Home Insurance
Aviva
Pitheavlis
Perth
PH2 0NH

OR

Home Emergency Claims team
HomeServe Membership Limited
Cable Drive
Walsall
WS2 7BN

Give us a call

Query or Claim - M&S Life Insurance policy purchased after December 2019

Please call 0333 207 4240 Lines are open Monday to Friday 9am-5.30pm (excluding public holidays)

Query or Claim - M&S Life Insurance policy purchased before December 2019

Please call 0345 745 6125 Lines are open Monday to Friday 8am-6pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Contact us by post

After Dec 2019
M&S Life Insurance Claims department,
C/O HSBC Life UK Limited,
PO Box 1053,
St Albans,
AL1 9QG

OR

Before Dec 2019
Claims department,
HSBC (Life) UK Limited,
PO Box 1011,
Bristol,
BS99 1GD

Give us a call

Applications

Please call 0800 363 400 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-7pm Sunday: 10am-6pm

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Coronavirus (COVID-19): customer update

In order for us to protect our staff it has become necessary to close our sales and servicing phone lines.

We are working tirelessly to make sure we are still there for our valued customers, however we ask that you only call us should you need to renew your policy in the next 5 days or to call RSA if you need to make a claim.

Our phone lines for renewals and RSA’s claims phone lines are open Monday to Friday 9am to 5pm.

Online

Give us a call

Speak to one of our customer support team

Customer Services and Complaints

Please call 0800 980 8740 Monday to Friday: 8am-6pm Saturday: 9am-5pm

vetfone™

Please call 0800 980 5583 Lines are open 24 hours, 365 days a year (Bank holiday hours may differ)

Contact us by post

M&S Pet Insurance,
Customer Relations team,
PO BOX 255,
Wymondham,
NR18 8DP

Coronavirus (COVID-19): customer update

We are not currently accepting new members for M&S Premium Club. If you're an existing customer with a query about your account, you can choose from one of the following ways to contact us below.

Give us a call

Speak to one of our customer support team

Customer Services and Complaints

Please call 0345 600 5860 Lines are open 8am-8pm

Existing M&S Premium Club with Insurance customers

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Contact us by post

M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US

Savings and Investments

Give us a call

Speak to one of our customer support team

Everyday Savings Account

  • Account opening: Please call 0808 001 3131 Lines are open 8am-8pm
  • Existing customers: Please call 0345 600 5860 Lines are open 8am-8pm

Cash ISA

Lines are open Monday to Friday: 8am-6pm Saturday: 9am-5pm

Fax

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Contact us by post

M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US

Give us a call

Speak to one of our customer support team

Get a quote

Please call 0800 051 3263 Lines are open Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm

Customer Services

Please call 0800 051 6670 Lines are open Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm

Complaints

Please call 0800 056 3394 Lines are open Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm

Emergency Medical Assistance

Please call 0800 051 6561 or +44 160 360 4906 from abroad.

Contact us by post

Customer Services/Claims/Complaints
M&S Travel Insurance Customer Care Team
Customer Service Centre
PO Box 7463
Perth
PH2 0YX

Travel Money

Give us a call

Speak to one of our customer support team

Travel money

Please call 0800 363 484 Lines are open 24 hours

Contact us by post

M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US

Give us a call

Existing customer queries

Please call 0345 002 1127 Lines are open Monday to Friday 8.30am-5.30pm

Complaints

Please call 0345 002 1127 Lines are open Monday to Friday 8.30am-5.30pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Contact us by post

Existing customers:

M&S Bank
PO Box 12
Gateway House
Gargrave Road
Skipton
BD23 9HL

Calls are recorded for our mutual security, training and monitoring purposes.

Ways to bank

Do it online

Register for Internet Banking and get access to your bank accounts on the go. From viewing transactions to making a payment, it’s simple and secure

Register for Internet Banking(opens in a new window)

Get mobile

Staying on top of your banking has never been simpler. With our app, it's easy to view your account and keep track of your spends and payments

Find out more