current account to M&S Bank
How switching bank accounts works
Once your account is open, you can switch online, give us a call or pop
into a branch and agree a switch date (which can be from 7 to 30 working days away).
If you have any questions about switching or need to discuss your switch, please call 0345 900 0900.
Lines are open 24 hours.
Once your switch date has been agreed, the switching process will start 6 working days in advance of
We’ll let your old bank know you’re moving and ask them to close your old account once
everything has been transferred safely. Once this process has started, only certain elements can be
cancelled. To find out more take a look at our Switching
Your old bank will automatically send us details of your regular payments (Direct Debits, standing
orders and bill payments).
DAYS 3 AND 4
We’ll set up all the payment mandates on your new current account, inform all your Direct Debit
originators that you've moved banks and give them your new details. Your employer will also be
notified so your salary will be redirected.
DAY 7 (the switch date)
Your old bank account will close and any remaining credit balance will be transferred to your new
current account. We'll write to you to let you know the switch is complete.
We will arrange for payments accidentally made to your old account to be automatically redirected to
your new account. We will also contact the sender and give them your new account details.
Current Account Switch Guarantee
We have designed the Current Account Switch Service to let you switch your current account from one
bank or building society to another in a simple, reliable and stress-free way. It will only take
seven working days.
As your new current-account provider we offer the following guarantee:
- The service is free to use and you can choose and agree your switch date with us
- We will take care of moving all your payments going out (for example, your Direct Debits and
standing orders) and those coming in (for example, your salary)
- If you have money in your old account, we will transfer it to your new account on your switch
- We will arrange for payments accidentally made to your old account to be automatically
redirected to your new account. We will also contact the sender and give them your new account
- If there are any issues in making the switch, we will contact you before your switch date
- If anything goes wrong with the switch, as soon as we are told, we will refund any interest
(paid or lost) and charges incurred on either your old or new current accounts as a result of
Third Party Provider permissions
If you've given permissions to Third Party Providers to make payments on your behalf, or to access
your financial data, this won't be transferred automatically to your new account as part of the
Current Account Switch Service.
- Before you close your old account, check whether you have any of these permissions set up. If
so, make a note of who with. You can see the permissions you have via the Open Banking dashboard
available in Online Banking or in your Mobile Banking app.
- Once your new account is open, you can give your permission to the Third Party Provider to
access it. You'll need to contact them directly and provide your new account details.
- If you're unsure if your new bank will allow the Third Party Provider to access your account,
you'll need to discuss this before switching. You can also check your new bank's terms and
conditions for more information about Third Party Providers.
Switching bank accounts manually
If your existing current account provider is not a member of the Current Account Switch Service, you
can switch manually at no cost.
If you’d like to switch your UK based current account into M&S Bank, you can either get in
touch with us and we will send you a Switching form, or you can download, complete and send to us
the manual switching form. It also gives you the option
to close your old account, but the choice is up to you.
Once we have received your manual switching form we’ll get in touch with your old bank or
building society and then confirm with you that your regular payment details are correct, like your
standing orders, Direct Debits, and bill payments. We’ll also set a switch date with you so
you know when everything’s going to move to M&S Bank.
On the switch date, we’ll arrange for the balance to move over to your M&S Current Account,
transfer over the payments you’ve specified, and close your old account if you chose to do so.
We’ll keep you informed of progress throughout the switch process. We’ll process the
switch form within two working days, and after we receive all the information we need from you and
your old bank we’ll complete the switch within another five working days.
If you are unhappy with any aspect of this service, please get in touch.
Switching away from M&S Bank
If you’re switching your M&S Bank Current AccountM&S Bank Current Account to a new bank or building society who is
not a member of the Current Account Switch Service, please get in touch with your new provider to
start the switch. Within five working days of receiving the switch request we’ll send a list
of your standing orders, Direct Debits and bill payments to your new provider. You'll be able to
choose if you want to close your account with us, as well as choose the switching date.
If you're switching out to an EU-based current account outside the UK, we will provide you with a
list of active Direct Debits, standing orders, bill payments and regular credits linked to your
existing account for the last 13 months. You can then give these to your new provider to help set up
your account. If you decide to close your M&S Bank Current Account, please get in touch and
we’ll discuss the details with you.
If your new bank or building society agrees, bank accounts that include an overdraft can switch using
the Current Account Switch Service. And if you'd like to have an overdraft with your new bank
account, speak to your new bank or building society before starting your switch.
Your new bank or building society will be able to advise if you're eligible for an overdraft,
dependent on their lending criteria and your credit status