Get the app
Enjoy 1,000 rewards points

Getting started with the app

Step 1

Have your digital banking details ready

Before you download the M&S Banking App you'll need to have your Internet Banking username and password handy, as you will need them to set up the app. If you've forgotten these details, please visit our forgotten details page for instructions on how to reset them.

Step 2

Download the M&S Banking App

The M&S Banking App is available from the App Store or Google Play. Follow the instructions to set up the app – you'll need your Internet Banking username and password.

To download the latest version of our app you'll need to be running iOS 12.2 or Android 6 or above.

To download on the App Store, click here

You'll also need to enter a unique code. You can receive this via SMS (if we hold your mobile phone number), please see our helpful video to guide you through this. You can also generate a unique code using your physical M&S PASS.

Video Script

Getting started with the M&S Banking App

(Set up using your physical M&S PASS)

The M&S Banking App is easy to use and full of helpful features. Here’s how to set it up.

Available of compatible devices for main cardholders.

You’ll need your Internet Banking username and password to hand.

Download the M&S Banking App* and open it on your device.

*from the App Store or Google Play.

Then confirm you’re registered for Internet Banking.

To confirm, click ‘Continue for Apple devices or ‘Yes’ for Android devices.

Enter your Internet Banking username, and choose ‘physical M&S PASS’ to verify it’s you.

Enter the security code generated by your physical M&S PASS.

Same as you would do when signing in to Internet Banking.

and create a 6-digit Digital M&S PASS PIN.

Once the digital M&S PASS PIN is set up, it will replace your physical M&S PASS will no longer work as the app comes with a Digital M&S PASS which will replace it. Please dispose of your physical M&S PASS at your local recycling centre.

Simply re-enter the PIN to confirm it.

Now you’re all set up – simply sign in to use the app.

That’s it. When you next sign in, you can enable fingerprint recognition to make signing in easier and also to confirm online payments.

Security matters

Thank you for watching.

Available on compatible devices for main cardholders. Apple is a trademark of Apple Inc., registered in the US and other countries and regions. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google LLC.

Step 3

Sign in and get your points

Now you’re set up to access the M&S Banking App just sign in between 12 September 2022 and 28 October 2022 (inclusive) and you’ll receive 1,000 M&S rewards points in your February 2023 or subsequent quarterly reward mailing.

Once you sign in, your M&S Banking App will become your ‘Digital M&S Pass’. It can generate unique, single use security codes that you’ll need to enter when you sign in to Internet Banking in the future. If you’ve previously used a physical M&S PASS, a small calculator-like device, your Digital M&S PASS will replace it and your physical M&S PASS will no longer work.

Helpful information

What is the M&S Banking App offer?

M&S Bank is offering selected eligible M&S Credit Card main cardholder customers 1,000 M&S rewards points (worth £10 in reward vouchers to spend with M&S) if they set up and sign in to the M&S Banking App by 28 October 2022.

How do I set up the M&S Banking App?

You can download the app on a compatible device from the App Store or Google Play. Follow the set up instructions – you'll need to use your Internet Banking username and password.

If you have forgotten your Internet Banking password or username, please visit the forgotten details page.

How long will the offer run?

From 12 September to 28 October 2022 (inclusive), unless we end it sooner.

When will I get my points?

The M&S rewards points will be loaded on to the main cardholder's account by 29 November 2022 and will appear in the points total on your M&S till receipts and M&S Credit Card monthly statement.

When will I receive my reward vouchers?

M&S rewards points will be converted to M&S reward vouchers and sent to customers in the February 2023 or subsequent quarterly reward mailing.

What else do I need to know?

Please take the time to read the full offer terms and conditions.

Important documents

M&S Banking App 1,000 M&S points offer T&Cs(PDF document)(opens in a new window)(PDF document)(opens in a new window)

Digital Banking T&Cs(PDF document)(opens in a new window)(PDF document)(opens in a new window)

M&S Loyalty Terms and Conditions(PDF document)(opens in a new window)(PDF document)(opens in a new window)

You may require Adobe PDF reader to view PDF documents. Download Adobe Reader(opens in a new window)

Have a question about our Digital Banking services?

Just ask our Virtual Assistant to see if it can help

The M&S Banking App is available on compatible devices.
Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. iOS is a trademark of Cisco and used by Apple under licence. Android, Google Play and the Google Play logo are trademarks of Google LLC