Existing Customers - M&S Car Insurance

Want to renew, change or cancel your policy or need to make a claim? Here’s how to get in touch with us.

View your policy documents online

You can now view and print your policy documents online. To register all you need is the email address you gave us when you took out your policy and your policy number.

Renew your policy – 0800 058 2942

We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your car insurance with M&S Bank for another year. In most cases we’ll renew your cover automatically, unless you tell us not to. If you need to change your policy before you renew it, our renewals team will be pleased to help.

As a main M&S Bank cardholder you could save up to 15% when you renew your existing policy. All M&S Bank cardholders qualified for a discount between January and February 2017, with 43% qualifying for a 15% discount. The discount will be applied automatically to the net premium only, excluding any add-on products, instalment fees and/or charges, so the final price quoted will be inclusive of the discount, up to 15%. The M&S Bank cardholder discount is not available to customers amending an existing M&S Car Insurance policy. We reserve the right to withdraw or amend this offer without notice.

Make a claim – 0344 412 2160

If you need to make a claim please do call us as soon as possible. Our UK Claims team is available 24 hours a day, 365 days a year. You’ll be allocated your own personal claims manager who will guide you through the process and ensure everything runs smoothly. Please have your policy number to hand when you call.

Repair your windscreen – 0800 294 3236

Get in touch to arrange a windscreen repair or replacement.

Customer Services team – 0344 871 2349

Are you buying a new car? Do you want to add a named driver to your policy? To make changes to your cover or cancel your policy, please call our Customer Services team. Again, please ensure you have your policy details to hand.

Breakdown recovery – 0800 056 3402

If you have broken down in the UK and have breakdown option on your policy then call the number above with your policy number and vehicle registration to hand.

If you’ve brok en down in Europe the telephone numbers are:

Make a complaint – 0344 858 6877

We are committed to providing the highest possible standards of service. If we haven’t met your expectations, please do get in touch. We take on board all feedback and promise to do all we can to resolve any problems as quickly as possible.

If you’d prefer to write to us, please send your complaint to our Customer Relations Manager at M&S Car Insurance, Fusion House, Bretton Way, Peterborough, PE3 8BG.

Opening hours

Sales, Renewals and Customer Services

8am-9pm – Monday to Friday
9am-6pm Saturday
10am-5pm Sunday
9am-5pm Bank holidays

Claims, windscreen repairs and breakdown recovery 

Open 24 hours a day, 365 days a year.

Calls are recorded.

Important documents

M&S Car Insurance premier policy document

M&S Car Insurance standard policy document

M&S Car Insurance Privacy Notice

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