Need to make a claim, renew your policy or change your cover?
Here's how to get in touch
Arranged and administered by BISL Limited using a panel of insurers. Terms and conditions apply
You can manage many parts of your policy online. This includes adding a driver, changing your address or viewing your policy documents.
To register, all you need is the email address you provided when you took out your policy and your policy number.
If you need to make a claim, please call as soon as possible on 0344 412 2160. The M&S Car Insurance claims team is available 24 hours a day, 365 days a year. You'll be allocated your own personal claims manager who will guide you through the process and ensure everything runs smoothly. Please have your policy number to hand when you call.
A reminder will be sent before your current policy expires. This will explain what you need to do to renew your car insurance for another year. In most cases, your cover will automatically renew, unless you've instructed otherwise. If you need to change your policy before you renew it, the M&S Car Insurance Renewals team will be pleased to help on 0800 107 1828.
If you would rather call to cancel or make a change to your policy, such as purchasing a new car or adding a named driver, please call the M&S Car Insurance Customer Services team on 0344 871 2349. Please ensure you have your policy details to hand.
If you have broken down in the UK and have breakdown cover with your policy, then call 0330 332 8468 with your policy number and vehicle registration to hand.
If you've broken down in Europe the telephone numbers are:
*Please replace the 00 at the beginning with 810 when in Belarus or Russia
Book an appointment online or get in touch to arrange a windscreen repair or replacement on 0330 018 3236.
Yes, help is available. There are many things that can impact people's livelihoods and cause financial hardship. If you think you may be unable to maintain your regular policy payments, please get in touch as soon as possible on 0344 871 2349. The opening hours are 8am-8pm Monday to Friday and 8am-6pm Saturday.
There are specialists on hand who can discuss your individual circumstances and provide support regarding your financial situation. There are several ways in which help may be available to you including; moving your payment dates, agreeing partial payments or payment holidays in the short term and removing any fees applied to your policy.
Don't wait until you miss a payment as support is available. Please don't cancel your payments or Direct Debit as this can result in your policy being cancelled and may leave you uninsured, please get in touch in the first instance.
Every effort is made to ensure that high standards are maintained. However, if you need to bring any matter to M&S Bank's attention related to our promotion of M&S Car Insurance or your introduction by M&S Bank to BISL Limited, please email us at complaint@mandsbank.com or write to us at M&S Bank, PO Box 10565, 51 Saffron Road, Wigston, LE18 9FT.
If your complaint is related to M&S Car Insurance products or the service you received from BISL Limited, then please get in touch;
To help continually improve service, and in the interests of security, your communications may be monitored and/or recorded. Following the complaints procedure, does not affect your right to take legal action.
If you cannot settle your complaint with M&S Bank or BISL, you may be entitled to refer it to the Financial Ombudsman Service (“FOS”). Further information is available by contacting them on 0800 023 4567 or by visiting their website on: financial-ombudsman.org.uk
Customer Services, Sales and Renewals
Monday to Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: 10am-4pm
Claims, windscreen repairs and breakdown recovery
Open 24 hours a day, 365 days a year
Calls are recorded.
M&S Car Insurance premier policy document
M&S Car Insurance standard policy document
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