To help assist you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.
We're introducing an NHS and emergency services banking hour, from 6-7pm every day. We'd ask that customers avoid calling us for their routine banking needs during this time.
We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your car insurance with M&S Bank for another year. In most cases we’ll renew your cover automatically, unless you tell us not to. If you need to change your policy before you renew it, our renewals team will be pleased to help.
If you need to make a claim please do call us as soon as possible. Our UK Claims team is available 24 hours a day, 365 days a year. You’ll be allocated your own personal claims manager who will guide you through the process and ensure everything runs smoothly. Please have your policy number to hand when you call.
Are you buying a new car? Do you want to add a named driver to your policy? To make changes to your cover or cancel your policy, please call our Customer Services team. Again, please ensure you have your policy details to hand.
We are committed to providing the highest possible standards of service. If we haven’t met your expectations, please do get in touch. We take on board all feedback and promise to do all we can to resolve any problems as quickly as possible.
If you’d prefer to write to us, please send your complaint to our Customer Relations Manager at M&S Car Insurance, Fusion House, Bretton Way, Peterborough, PE3 8BG.
Sales, Renewals and Customer Services
8am-9pm – Monday to Friday
9am-5pm Bank holidays