Existing customers - M&S Travel Insurance

Want to renew, change or cancel your policy or need to make a claim? Here’s how to get in touch with us.

View your policy documents online

You can view and print your policy documents online. To register all you need is the email address you gave us when you took out your policy and your policy number.

Change your cover

Please call our Customer Services team to change your cover – you'll need your policy details to hand.

If your policy starts with 820 please call us on 0800 068 3918

If your policy starts with MTV please call us on 0800 051 6670

Make a claim

If you need to make a claim please call as soon as possible and have your policy number to hand.

If your policy number begins 820 please call us on 0330 024 6848. Lines are open 8am–6pm Monday to Friday and 9am–5pm Saturday.

If your policy number begins MTV please call us on 0800 051 4780 or +44 160 360 3783 from overseas. Lines are open 24 hours a day, 7 days a week.

If you'd like to make a claim under this section, you'll need your policy number to hand.

If your policy number begins 820 please call us on 0344 770 1055.

If your policy number begins MTV please call us on 0800 015 7066 or +44 160 360 3344 from overseas.

Medical assistance and travel advice

Our emergency medical assistance team is here to help 24 hours a day, 7 days a week.

If your policy number starts with 820 please call us on +44 (0)203 283 8548.

If your policy number begins MTV please call us on 0800 051 6561 or +44 160 360 4906 if you're calling from abroad.

Please have your policy number to hand when you call.

Renew your annual cover - 0800 051 6684

We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your M&S Travel Insurance for another year. If you would like to talk to us about your renewal, our Customer Services team will be pleased to help.

Make a complaint

We are committed to providing the highest possible standards of customer service. If we haven’t met your expectations, please do get in touch. We take on board all feedback and promise to do all we can to resolve problems quickly.

If your policy number begins 820, please call our Customer Services team on 0800 068 3918 or write to us, quoting your policy or claim number, at M&S Travel Insurance, Civic Drive, Ipswich IP1 2AN.

If your policy number begins MTV, please call our Customer Services team on 0800 056 3394, or write to us, quoting your policy or claim number, at M&S Travel Insurance Customer Care Team, Customer Service Centre, PO Box 7463, Perth, PH2 0YZ.

Opening hours

Lines are open: 8am-9pm Monday to Friday,
9am-6pm Saturday and 10am-2pm Sunday.

Excluding claims line which is open:
For policies which start 820 lines are open: 8am-6pm Monday to Friday 9am-5pm Saturday
For policies which start MTV lines are open 24 hours a day, 7 days a week.

and medical assistance and travel advice line which is open 24 hours a day

Calls are recorded.

Important documents

M&S Travel Insurance Product Information Document

M&S Travel Insurance Policy Wording

M&S Travel Insurance Summary of Cover limits

M&S Travel Insurance Privacy Notice

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