Existing Customers - M&S Travel Insurance

Want to renew, change or cancel your policy or need to make a claim? Here’s how to get in touch with us.

View your policy documents online

You can view and print your policy documents online. To register all you need is the email address you gave us when you took out your policy and your policy number.

Change your cover – 0800 068 3918

Please call our Customer Services team to change your cover – you’ll need your policy details to hand.

Make a claim – 0330 024 6848

If you need to make a claim, please call us as soon as possible. Lines are open 8am-6pm Monday to Friday and 9am-5pm Saturday. Please have your policy number to hand when you call.

Claim on legal expenses cover – 0344 770 1055

To make a claim under this section please call 0344 770 1055.

Medical assistance and travel advice - +44 (0)203 283 8548

Our emergency medical assistance team is here to help 24 hours a day, 7 days a week.

Renew your annual cover

We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your travel insurance with M&S Bank for another year. If you would like to talk to us about your renewal, our Customer Services team will be pleased to help.

If your policy number begins 820 call 0800 068 3918

If your policy begins with MTV call 0800 051 6684

Make a complaint – 0800 068 3918

We are committed to providing the highest possible standards of customer service. If we haven’t met your expectations, please do get in touch. We take on board all feedback and promise to do all we can to resolve problems quickly.

Call our Customer Services team on 0800 068 3918 or write to us, quoting your policy or claim number, at M&S Travel Insurance, Civic Drive, Ipswich, IP1 2AN.

Opening hours

Lines are open: 8am-9pm Monday to Friday,
9am-6pm Saturday and 10am-2pm Sunday.

Excluding claims line which is open:
8am-6pm Monday to Friday
9am-5pm Saturday

and medical assistance and travel advice line which is open 24 hours a day

Calls are recorded.

Important documents

M&S Travel Insurance policy booklet

M&S Travel Insurance privacy policy

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