Acceptable documents for identity and address verification

For identity verification, please provide one document from below list:

Document Requirements / Comments

Valid UK driving licence.

Certified photocopy accepted by post. Original only in branch.

Paper provisional driving licence is not acceptable.

Valid UK passport.

Certified photocopy accepted by post. Original only in branch.

Valid National Identity Card.

Only acceptable for European Economic Area or Swiss Nationals).

Certified photocopy accepted by post. Original only in branch.

Valid Travel Document (blue or red) issued by the UK Home Office.

Certified photocopy accepted by post. Original only in branch.

Valid Certificate of Travel (black) issued by the UK Home Office.

Certified photocopy accepted by post. Original only in branch.

HM Revenue & Customs (HMRC) tax notification, acceptable examples:

  • PAYE coding notice
  • HMRC notification of working family tax credit, children's tax credit, disabled person's tax credit, tax calculation

This must be an original document issued within the last 4 months.

P60s and P45s are not acceptable.

Benefits Agency letter confirming your right to benefits from the following departments:

  • Benefits Agency
  • Department of Work and Pensions (DWP) including JobCentre Plus
  • Child Benefit office
  • Veterans Agency

This must be an original document issued within the last 4 months on official headed paper.

Grant of probate or letters of administration.

This must be an original document.

Armed Forces Identity Card.

This must be an original document and can only be accepted in branch.

Firearms or Shotgun Certificate.

This must be an original document and can only be accepted in branch.

For address verification, please provide one document from below list:

Document Requirements / Comments

Valid UK driving licence.

Certified photocopy accepted by post. Original only in branch.

Paper provisional driving licence is not acceptable.

Valid overseas driving licence.

Certified photocopy accepted by post. Original only in branch.

UK bank/building society credit card statement.

This must be an original document dated within the last 4 months (M&S Bank statements are not acceptable).

UK Mortgage statement.

This must be an original document dated within the last 12 months.

Utility bill e.g. gas, electricity, phone, satellite or cable supplier.

This must be an original document issued within the last 4 months (mobile phone bill is not acceptable).

Council Tax or water rates bill.

This must be an original document issued within the last 12 months and valid for the current billing period (Reminder and demand letters should be dated within the last 4 months).

Tenancy agreement from a local council or reputable letting agency.

This document must be dated within the last 12 months and show the period of tenancy.

Certified photocopy accepted by post. Original only in branch.

HM Revenue & Customs (HMRC) tax notification, acceptable examples:

  • PAYE coding notice
  • HMRC notification of working family tax credit, children's tax credit, disabled person's tax credit, tax calculation

This must be an original document issued within the last 4 months.

P60s and P45s are not acceptable.

Benefits Agency letter confirming your right to benefits from the following departments:

  • Benefits Agency
  • Department of Work and Pensions (DWP) including JobCentre Plus
  • Child Benefit office
  • Veterans Agency

This must be an original document issued within the last 4 months on official headed paper.

Grant of probate or letters of administration.

This must be an original document.

Visit us in branch

Find your nearest M&S Bank branch

Call us

0345 900 0900 or
+44 (0)1244 879080 from outside the UK

Notify us online

You can inform us of a bereavement online.
Notify us

Write to us

You can send your documents to us at:

M&S Bank
PO Box 3849
Chester
CH1 9FN

Calls are recorded for our mutual security, training and monitoring purposes.