Other organisations you may need or want to inform

Below is a list of other organisations that you may need to contact after someone close passes away. The easiest way to let organisations know about a death is by phone. It's helpful to have an account number or reference to hand when calling. The organisation will let you know if they need to see any documents.

Financial services and pensions

  • Banks and building societies
    If you're not sure which banks or building societies the deceased held accounts with mylostaccount.org.uk, which is a free service, can be a useful aid to track down a complete list.
  • Mortgage, pension, investment and insurance companies
  • Car insurance providers
    If you were only insured under the deceased's policy, as a named driver for example, you will no longer be legally covered to drive, so you should make this call a priority.
  • Home insurance providers
    If a property is now empty, the insurance provider may have certain requirements to continue to provide insurance cover.
  • Credit and store card providers, card protection providers
  • Share registrars

Government

When someone dies you need to notify a number of different government departments and local services with a lot of similar information. The government has introduced the 'Tell us once' service to make this process much easier.

How do I access the service?

When you register someone's death the registrar will:

  • let you know if the service is available in your area
  • give you the phone number
  • give you a unique reference number to use the 'Tell us once' service online or by phone
  • If 'Tell us once' isn't available in your area, see gov.uk for how to let the various departments know (gov.uk/after-a-death/tax-and-benefits)

Which organisations/government departments will 'Tell us once' inform?

'Tell us once' will notify:

  • HM Revenue and Customs (HMRC) – to deal with tax and cancel benefits
  • Department for Work and Pensions (DWP) – to cancel benefits, such as Income Support
  • Passport Office – to cancel a British passport
  • Driver and Vehicle Licensing Agency (DVLA) – to cancel a driving licence
  • the local council – to cancel Housing Benefit, Council Tax Benefit, a Blue Badge, inform council housing services and remove the person from the electoral register
  • public sector or armed forces pension schemes – to stop pension payments

Home and utilities

  • Landlord
    If the person lived in rented property
  • Gas, electricity and water suppliers
    You only need to do this if the deceased person was the named bill-payer
  • Telephone and mobile phone companies
  • Pay TV and internet companies
  • The Post Office
    If you need to have mail redirected. You will have to pay a fee for this service.

Others

  • Memberships
    Leisure organisations such as sports clubs, gyms, charities and libraries
  • Periodicals and newspapers
  • Professional bodies or trade unions
  • Social networking sites
    Such as Facebook or LinkedIn

Visit us in branch

Find your nearest M&S Bank branch

Call us

0345 900 0900 or
+44 (0)1244 879080 from outside the UK

Notify us online

You can inform us of a bereavement online.
Notify us

Write to us

You can send your documents to us at:

M&S Bank
PO Box 3849
Chester
CH1 9FN

Calls are recorded for our mutual security, training and monitoring purposes.