Registering a power of attorney with M&S Bank

If you are a customer wanting to register a POA with us

STEP 1: Get your documents together

  • You’ll need to send us either the original POA document or a certified copy of the document. Depending on the situation, you may be able to certify the document yourself. Please see important information regarding your POA document for further details.
  • We will also need to verify the identity and address details of all your attorneys. We may be able to do this electronically. Each attorney wishing to be registered with us should complete a POA authority form for you to return with the POA document. If we’re not able to verify any details electronically, we will contact you with a list of acceptable forms of ID and address verification.
  • All attorneys will also need to provide a sample signature.

STEP 2: Send us your documents/Visit us in branch

  • To make an appointment in branch, call our Customer Services team on 0345 900 0900.
  • To send your documents to us by post:

    M&S Bank
    PO Box 3849
    Chester
    CH1 9FN

STEP 3: Next steps

  • Our specialist team will check the documents sent in/given to us in branch and may ask for additional information if there are any restrictions/conditions in the POA document.
  • Once we’ve updated our records and set up the POA on the account/accounts, we’ll send out a confirmation letter to your 'main' attorney.

If you are an attorney wanting to register a POA with us

STEP 1: Get your documents together

  • You’ll need to send us either the original POA document or a certified copy of the document. Please see important information regarding your POA document for further details.
  • If the customer is mentally incapable of running their own financial affairs you will need to obtain and register with us a letter from a medical practitioner which verifies the customer incapable of acting on their own behalf (this will not be needed with an enduring power of attorney if it has already been stamped as registered with the Office of Public Guardian (England & Wales and Scotland) or the Office of Care and Protection (Northern Ireland).
  • We will also need to verify your identity and address details and those of any additional attorneys. We may be able to do this electronically. Each attorney wishing to be registered with us should complete a POA authority form to be returned to us with the POA document. If we’re not able to verify any details electronically, we will contact you with a list of acceptable forms of ID and address verification.
  • All attorneys will also need to provide a sample signature.

STEP 2: Send us the documents/Visit us in branch

  • To make an appointment in branch, call our Customer Services team on 0345 900 0900.
  • To send your documents to us by post:

    M&S Bank
    PO Box 3849
    Chester
    CH1 9FN

STEP 3: Next steps

  • Our specialist team will check the documents sent in/given to us in branch and may ask for additional information if there are any restrictions/conditions in the POA document.
  • Once we’ve updated our records and set up the POA on the account/accounts, we’ll send out a confirmation letter to the 'main' attorney.

Other ways we can help