Payment and financial support

We’re here to support you

We've announced a package of support to help customers financially impacted by Covid-19. This includes:

Personal loans support

We are offering our personal loan customers who have been financially impacted by Covid-19 the option to defer three monthly loan repayments. Deferring means you won’t need to make these repayments when they fall due under your loan agreement, although you’ll still need to make them at a later date.

To request a deferral of three monthly loan repayments, you can fill out our online form. You’ll receive an automated e-mail to confirm your request has been received and we’ll be in touch as soon as possible to let you know if it’s been accepted and, if so, which repayments this applies to. This will usually be your next three monthly repayments, but if the next one is due shortly, the deferral may start from the following month.

Please ensure you read our frequently asked questions before submitting your request. So we can prioritise our most vulnerable customers, we ask that you please review these before contacting us.

Credit card support

Credit card customers who have been financially impacted by Covid-19 now have the option to apply for a three-month payment holiday. A payment holiday means you won’t need to make payments towards your account during this period (interest will continue to be charged as normal).

To request a payment holiday, you can fill out our online form. You will receive an automated email to confirm it's been received and we will be in touch as soon as possible to let you know if we’ve accepted your request.

Please ensure you read our frequently asked questions before submitting your request. So we can prioritise our most vulnerable customers, we ask that you please review these before contacting us.

Budgetcard, Chargecard & Personal Reserve support

Budgetcard, Chargecard and Personal Reserve customers who have been financially impacted by Covid-19 now have the option to apply for a three-month payment holiday. A payment holiday means you won’t need to make payments towards your account during this period (interest will continue to be charged as normal).

To request a payment holiday, you can fill out our online form. You will receive an automated email to confirm it's been received and we will be in touch as soon as possible to let you know if we’ve accepted your request.

Please ensure you read our frequently asked questions before submitting your request. So we can prioritise our most vulnerable customers, we ask that you please review these before contacting us.

M&S Home Insurance support

M&S Home Insurance is underwritten by Aviva Insurance Limited

To support customers who are financially impacted by Covid-19, eligible M&S Home Insurance policyholders can apply to defer one month’s payment at a time for a maximum of three months.

M&S Pet Insurance support

M&S Pet Insurance is underwritten by RSA (Royal Sun Alliance)

To support customers who are financially impacted by Covid-19, M&S Pet Insurance policy holders can contact RSA which underwrites M&S Pet Insurance, to discuss a range of solutions available, including, if you are eligible, the option to defer one month’s payment at a time for a maximum of three months. 

The team of specialists will discuss your individual circumstances and agree how they may be able to help with your financial situation. 

For more information please call RSA on 0800 980 8740.

M&S Car Insurance support

M&S Car Insurance is arranged and administered by BISL (Budget Insurance Services Limited)

To support customers who are financially impacted by Covid-19, M&S Car Insurance policy holders can contact BISL Limited who arrange and administer M&S Car Insurance, to discuss a range of solutions available, including, if you are eligible, the option to defer one month’s payment at a time for a maximum of three months. 

The team of specialists will discuss your individual circumstances and agree how they may be able to help with your financial situation. 

For more information please call BISL Limited on 0344 412 2157.

M&S Life Insurance support

M&S Life Insurance customers who have been financially impacted by Covid-19 and are struggling to pay their monthly policy premiums can apply to HSBC Life (UK) Limited, who arrange, administer and provide the product, to defer monthly payments for up to a maximum of three months. You must have paid at least one premium on your policy to be eligible to apply.

For information provided by HSBC Life on how the deferral process works and how to apply, please visit the dedicated M&S Life Insurance payment deferral information page.

Mortgages support

Support for M&S Bank Mortgages customers, who are financially impacted by Covid-19, could include:

  • short-term support through application for a three-month payment holiday for your mortgage
  • longer-term support through applying for a reduced payment arrangement, or extending the term of your mortgage

Please call us on 0345 002 1127 to discuss your circumstances.