How do I update my personal details in Internet Banking?
It's easy to update your details within Internet Banking.
- Simply 'Sign in' to Internet Banking
- Select 'My Details and Preferences' on the left hand side, and select the details you wish to
- Follow the instructions on the screen. You will need your M&S PASS to verify your changes
If you're unsure of your Internet Banking details, then please visit our 'Forgotten details' page for instructions on how to reset these.
Not registered for Internet Banking? You can register for Internet
Banking where you can access your account straight away, and update your contact
details if you select a Digital M&S PASS.
You can also speak to one of our Customer Service colleagues who
will be happy to help update your contact details.
Simply call 0345 600 5860*
Lines are open 8am-8pm
I'm unable to set up my M&S Banking App
receive a 'No mobile number found' message and I can’t sign into my Internet Banking to update
If you are unable to access your account until you set up an M&S PASS,
need to call us on 0345 600 5860
update your mobile number.
I have recently updated my mobile
but still receive a 'No mobile number found' message when
setting up my M&S Banking App?
If you have recently updated your mobile number, we need to make sure
they have been changed by
you, so we place a delay between the change being made, and allowing the number to be used for
things such as activating a Digital M&S PASS.
* Calls are recorded for our mutual security, training and monitoring