Updating your contact details

It’s easy to update your contact details

If you are registered for Internet Banking, simply follow the instructions below. We have also created a video to guide you through the process step by step.

How do I update my personal details in Internet Banking?

It's easy to update your details within Internet Banking.

  1. Simply 'Sign in' to Internet Banking
  2. Select 'My Details and Preferences' on the left hand side, and select the details you wish to update
  3. Follow the instructions on the screen. You will need your M&S PASS to verify your changes

If you're unsure of your Internet Banking details, then please visit our 'Forgotten details' page for instructions on how to reset these.

Not registered for Internet Banking? You can register for Internet Banking where you can access your account straight away, and update your contact details if you select a Digital M&S PASS.

You can also speak to one of our Customer Service colleagues who will be happy to help update your contact details.
Simply call 0345 600 5860*. Lines are open 8am-8pm

FAQs

I'm unable to set up my M&S Banking App as I receive a 'No mobile number found' message and I can’t sign into my Internet Banking to update it?

If you are unable to access your account until you set up an M&S PASS, you’ll need to call us on 0345 600 5860 to update your mobile number.

I have recently updated my mobile number but still receive a 'No mobile number found' message when setting up my M&S Banking App?

If you have recently updated your mobile number, we need to make sure that they have been changed by you, so we place a delay between the change being made, and allowing the number to be used for certain things such as activating a Digital M&S PASS.

Have a question about our Digital Banking services?

Just ask our Virtual Assistant to see if it can help

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* Calls are recorded for our mutual security, training and monitoring purposes.