It's easy to update your details within Internet Banking.
- Simply 'Sign in' to Internet Banking
- Select 'My Details and Preferences' on the left hand side, and select the details you wish to update
- Follow the instructions on the screen. You will need your M&S PASS to verify your changes
How to use your Digital M&S PASS (within the banking app)
- Step 1: Launch your M&S Banking App.
- Step 2: Tap the ‘Generate security code' option at the bottom of the page, and then select ‘Re-authentication code‘.
- Step 3: Enter your 6-digit Digital M&S PASS PIN, or use your fingerprint or face to generate a single use 6-digit security code.
- Step 4: Enter this code on the Internet Banking screen.
- Step 5: Press ‘Save changes’.
How to verify changes using a physical M&S PASS
- Step 1: Press and hold down the green button (bottom right hand) for 2 seconds to turn on your M&S PASS.
- Step 2: Enter your PIN, then the screen display will show ‘Hello’.
- Step 3: Press the number 3 button to generate a code.
- Step 4: Enter the code into the box provided on the Internet Banking screen.
- Step 5: Press ‘Save changes’
That’s it! Your changes have now been made.
How do I update my contact details within the M&S Banking App?
If you use our app, you can update your contact details by following the below steps:
- Within the app, go to 'More' and select 'Contact details' from the list
- Select the details you need to update and click 'Edit'
- To update your phone number or email address, simply enter your up-to-date details and click 'Continue'
- To update your address, type in your postcode and press search. Then, select your address from the results and click 'update address'
- Next, press save and authenticate using Face ID, Touch ID or your Digital M&S PASS PIN
That's it! Your changes have now been made.
