Updating your contact details

How do I update my personal details in Internet Banking?

It's easy to update your details within Internet Banking.

  1. Simply 'Sign in' to Internet Banking
  2. Select 'My Details and Preferences' on the left hand side, and select the details you wish to update
  3. Follow the instructions on the screen. You will need your M&S PASS to verify your changes

How to use your Digital M&S PASS (within the banking app)

  • Step 1: Launch your M&S Banking App.
  • Step 2: Tap the ‘Generate security code' option at the bottom of the page, and then select ‘Re-authentication code‘.
  • Step 3: Enter your 6-digit Digital M&S PASS PIN, or use your fingerprint or face to generate a single use 6-digit security code.
  • Step 4: Enter this code on the Internet Banking screen.
  • Step 5: Press ‘Save changes’.

How to verify changes using a physical M&S PASS

  • Step 1: Press and hold down the green button (bottom right hand) for 2 seconds to turn on your M&S PASS.
  • Step 2: Enter your PIN, then the screen display will show ‘Hello’.
  • Step 3: Press the number 3 button to generate a code.
  • Step 4: Enter the code into the box provided on the Internet Banking screen.
  • Step 5: Press ‘Save changes’

That’s it! Your changes have now been made.

How do I update my contact details within the M&S Banking App?

If you use our app, you can update your contact details by following the below steps:

  1. Within the app, go to 'More' and select 'Contact details' from the list
  2. Select the details you need to update and click 'Edit'
  3. To update your phone number or email address, simply enter your up-to-date details and click 'Continue'
  4. To update your address, type in your postcode and press search. Then, select your address from the results and click 'update address'
  5. Next, press save and authenticate using Face ID, Touch ID or your Digital M&S PASS PIN

That's it! Your changes have now been made.

If you're unsure of your Internet Banking details, then please visit our 'Forgotten details' page for instructions on how to reset these.

Not registered for Internet Banking? You can register for Internet Banking where you can access your account straight away, and update your contact details if you select a Digital M&S PASS.

You can also speak to one of our Customer Service colleagues who will be happy to help update your contact details.
Simply call 0345 600 5860*. Lines are open 8am-8pm

If you have an additional cardholder on your account, please ask them to call us on 0345 600 5860 to update their contact details. We’re open 8am-8pm.

Updating your mobile number to set up the banking app

If you are trying to set up the M&S Banking App, and have either received a message to call us, or a 'No mobile number found' message, please contact us on 0345 600 5860 to update your contact details.

Please note, we need to make sure that your contact details have been changed by you, so we place a delay between the change being made, and allowing the number to be used for certain things such as setting up the banking app. During this time, you will continue to receive a 'No mobile number found' message when attempting to set up the app.

Lines are open 8am-8pm. Calls are recorded.

Have a question about our Digital Banking services?

Just ask our Virtual Assistant to see if it can help

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* Calls are recorded for our mutual security, training and monitoring purposes.

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