Support and information can be found on our Covid-19 support page.

To help assist you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.

We're introducing an NHS and emergency services banking hour, from 6-7pm every day. We'd ask that customers avoid calling us for their routine banking needs during this time.

The impact of Covid-19 is being felt right across the nation. This means we need to focus our attention on our existing customers and their immediate financial needs. To ensure we’re able to support customers at this time, we have taken the decision to stop the sale of M&S Bank Mortgages at this time.

M&S Bank Mortgages

Now with 30% off
M&S home & furniture*

Our range of mortgages

Your home may be repossessed if you do not keep up repayments on your mortgage

*Terms and conditions apply

Contact us

There's some important information you'll need to provide when you contact us.

You can call us on 0800 923 1536. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday (excluding bank holidays). Calls may be recorded.

Need instant help?

Have a question? Just ask our Virtual Assistant.

Virtual Assistant

You may also want to…

Find out about M&S Home Insurance, underwritten by Aviva Insurance Limited.

Find out moreabout M&S Home Insurance

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Your home may be repossessed if you do not keep up repayments on your mortgage