M&S Bank Mortgages

The impact of Covid-19 is being felt right across the nation. This means we need to focus our attention on our existing customers and their immediate financial needs. To ensure we’re able to fully support our existing customers at this time, we have taken the decision to stop the sale of M&S Bank Mortgages.

What this means for you...

New Customer

If you don’t currently hold an M&S Bank Mortgage, you will not be able to apply for an M&S Bank Mortgage at this time.

Already have an M&S Bank Mortgage application in progress?

Please call us on 0345 002 1127 to discuss your application.

Lines are open Monday to Friday 8.30am-5.30pm

Existing M&S Bank Mortgage holder

For information related to payment and servicing information, please call us on 0345 002 1127.

Lines are open Monday to Friday 8.30am-5.30pm

Support for M&S Bank mortgage customers, who are financially impacted by Coivd-19, could include:

  • short-term support through application of a three-month payment holiday for your mortgage
  • longer-term support through applying a reduced payment arrangement, or extending the term of your mortgage

M&S Bank mortgage customers who are financially impacted as a result of Covid-19 should contact us and we will look to support on an individual basis. Please call us on 0345 002 1127 to discuss your circumstances.

M&S Bank Mortgages for Intermediaries

These links and contact details are for use by FCA authorised mortgage intermediaries only.

Register Log on

Mortgage intermediaries can call the helpdesk on 0345 002 1126. Lines are open 8am-8pm Monday to Friday and 9am–1pm Saturday (excluding bank holidays)

Important documents

Mortgage credit directive(opens in a new window)

Cashback terms and conditions(opens in a new window)

Fee assisted legal terms and conditions(PDF document)(opens in a new window)