M&S Bank Mortgages
We stopped offering M&S Bank Mortgages to new customers in March 2020 as we focussed our efforts on
supporting our existing customers financially impacted by Covid-19. We have taken the decision not
to reintroduce a mortgage offering, which means we'll soon stop offering a mortgage service to
existing mortgage customers. We apologise for any disappointment this may cause.
As a result, existing M&S Bank Mortgage accounts will automatically transfer over to HSBC UK, one of
the UK's largest mortgage providers, from 1 June 2021. M&S Bank is a wholly-owned
subsidiary of
HSBC, which operates in partnership with M&S, and mortgages will be automatically transferred, with
no disruption to the service customers receive.
What this means for you...
Existing M&S Bank Mortgage holder
Your M&S Bank Mortgage will automatically transfer over to HSBC UK from 1 June 2021,
you do not need
to take any action. HSBC will be in touch in June to confirm your new mortgage account details. Your
Direct Debit date will remain the same.
There will be no change to your mortgage conditions as a result of this transfer, however interest
will now be calculated on a daily basis, instead of monthly. This means that when you make a payment
to your HSBC mortgage, you'll benefit from being charged interest on the reduced balance from the
next day, as opposed to the next month.
For information related to payment and servicing information, please call us on 0345 002 1127.
Lines are open 8am - 8pm Monday to Friday and 9am- 1pm on Saturday (excluding bank holidays)
If you have any questions about the transfer of your mortgage, please call us on 0800 169 6333.
Lines are open from
9am - 5pm Monday to Friday (excluding bank holidays).
Closure of M&S Bank Mortgages FAQs
Why did you decide not to reintroduce M&S Mortgages?
We stopped offering M&S Bank Mortgages to new customers in March 2020 as we focussed our efforts on
supporting existing customers financially impacted by Covid-19.
We have now taken the decision not to re-enter the mortgage market.
I have an existing mortgage with you - how will this impact me?
You do not need to take any action as your mortgage will automatically transfer to HSBC UK. Once this
transfer has happened, HSBC will be in touch in June to confirm your new mortgage account details.
Your Direct Debit date will remain the same.
My product is due to expire soon - will I be offered a new product at renewal?
Yes, we will be in touch with details of when your product will end, along with the HSBC products
that are available for you to choose from.
I am in the middle of making a change to my mortgage (Contract Variation) - what
will happen
As part of the transfer to HSBC UK, we will ensure any change made to your mortgage is transferred.
Any further detail that may be needed to complete your application will then be managed by HSBC UK,
who will contact you if and when required.
What happens if I'm currently making overpayments to M&S when I move to HSBC?
If you increased your Direct Debit to overpay on your mortgage, we would ask that you please contact
HSBC UK in order to set this over payment up again, once your transfer has completed. Details of how
to do this will be included in the welcome letter you will receive from HSBC UK in June.
Why HSBC?
Bank is a wholly-owned subsidiary of HSBC, which operates in partnership with. Through this
relationship with HSBC UK, which is one of the UK's largest mortgage providers, we have arranged the
transfer of customer's existing mortgages which will ensure there is no disruption to the service
you receive and your mortgage will transfer automatically.
New Customer
M&S Bank mortgages are no longer available for new applications.
