Online identity and address verification

You can now submit fully certified identity and address verification documents online.

  • Fully certified identity document
  • Fully certified address verification document
  • Selfie holding ID document

To submit your verification documentation, you can fill out our online form.(opens in a new window)

You'll receive an automated e-mail to confirm your request has been received and we'll be in touch as soon as possible to let you know if it's been accepted and, what the next steps are.

How to certify your documents

Please ask a professional person (from the below list) to sign, date and witness the document(s) to certify them using the following wording:

"I (full name of certifier) confirm that this is a true copy of the original document which I have seen and the photo is a true likeness of [your name]"

OR for documents without a photo

"I (full name of certifier) confirm this is a true copy of the original document, which I have seen"

All certified photocopies must include the information on the front of the documentation, as detailed below:

  • certifier's signature and printed full name
  • certifier's profession and position within their organisation (and registration number if applicable)
  • certifier's home address (if signed in a personal capacity) phone number and email address
  • certifier's work address (if signed in a professional capacity) on letter headed paper or stamped with their work phone number and email address

Acceptable certifiers for certified photocopy documents:

  • General Practitioner(GP)
  • Pharmacist
  • Dentist
  • Optician
  • Nurse
  • Solicitor
  • Barrister
  • Chartered legal executive
  • Chartered Accountant
  • Independent financial advisor approved by the Financial Conduct Authority

We cannot accept any document(s) certified by you, a family member or someone not listed as an approved certifier. The certifier should be an active/practising member of their profession. We may contact the person certifying for further verification if required.

Acceptable documents for identity and address verification via online submission

For identity verification, please provide one document from below list:

Document Requirements / Comments

Valid Full UK photocard driving licence.

Fully certified photocopy

Photocard provisional licence is acceptable

Paper provisional driving licence is not acceptable

Valid UK or Non-UK passport.

Fully certified photocopy

National Identity Card - Acceptable for EEA and Swiss national only.

Fully certified photocopy

For address verification, please provide one document from below list:

Document Requirements / Comments

Valid Full UK photocard driving licence.

Fully certified photocopy.

Photocard provisional licence is acceptable.

Paper provisional driving licence is not acceptable.

UK bank/building society credit card statement.

This must be a fully certified photocopy of the original document and dated within the last 4 months (M&S Bank statements are not acceptable).

This cannot be printed from the internet.

UK Mortgage statement.

This must be a fully certified photocopy of the original document dated within the last 12 months.

This cannot be printed from the internet.

Utility bill e.g. gas, electricity, phone, satellite or cable supplier.

This must be a fully certified photocopy of the original document issued within the last 4 months (a mobile phone bill is not acceptable).

Council Tax or water rates bill.

This must be a fully certified photocopy of the original document issued within the last 13 months and valid for the current billing period (Reminder and demand letters should be dated within the last 4 months).

HM Revenue & Customs (HMRC) tax notification, acceptable examples:

  • PAYE coding notice
  • HMRC notification of working family tax credit, children's tax credit, disabled person's tax credit, tax calculation

This must be a fully certified photocopy of the original document issued within the last 12 months.

P60s and P45s are not acceptable.

Benefits Agency letter confirming your right to benefits from the following departments:

  • Benefits Agency
  • Department of Work and Pensions (DWP) including JobCentre Plus
  • Child Benefit office
  • Veterans Agency

This must be a fully certified photocopy of the original document issued within the last 12 months.