Support and information can be found on our Covid-19 support page.

To help assist you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.

We're introducing an NHS and emergency services banking hour, from 6-7pm every day. We'd ask that customers avoid calling us for their routine banking needs during this time.

Useful information

If you do think you have been the victim of fraud, act promptly. If you have an M&S Bank card, call 0345 900 0900. And notify any other credit providers straightaway.

The following websites explain more about online security and how to protect yourself from fraud and scams. These are external sites and, as such, we have no control over their content.

Take5 Take Five offers straightforward advice to help everyone in the UK protect themselves against financial fraud.

Cyber Aware Cyber Aware is a government campaign designed to help you learn how to protect yourself online.

Action Fraud The UK’s national fraud and cyber-crime reporting centre. This site provides information on the different types of fraud and cyber-crime as well as tips on how you can avoid becoming a victim.

Financial Fraud Action Information and advice to help protect yourself from fraud.

Get Safe Online This site has been developed by the UK Government, police and various industry bodies. It offers advice on staying safe online, protecting your computer and your personal information.

Stay Safe Online Tips and resources to help protect individuals, devices, businesses, employees and customers from online attacks.

CIFAS The UK’s Fraud Prevention Service which offers 'Protective Registration' to individuals who have fallen victim to, or are at risk of, identity theft.

Trusteer Rapport It provides free security software to help protect you against online banking identity theft and fraud. Rapport is able to identify and remove malicious software (malware) which targets online banking, a lot of which cannot be identified by regular anti-virus products.

Age UK a charity dedicated to supporting the elderly, including information and advice to help you spot and avoid the latest scams targeting our money.