Support and information can be found on our Covid-19 support page.

To help support you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.

We’re introducing an NHS and emergency services banking hour, from 6-7pm every day. We’d ask that customers avoid calling us for their routine banking needs during this time.

M&S Travel Money

Our travel money service is currently unavailable. When we reopen we will offer a currency refund to all holidaymakers who purchased currency from M&S Bank and are unable to travel due to Coronavirus following advice from the UK Foreign and Commonwealth Office (FCO). Customers can exchange their currency for the full amount of sterling originally paid for the currency at any M&S Bank Bureau.

Features and benefits

Up to 55 days' interest-free credit when purchasing with an M&S Credit Card*

Representative example: based on an assumed credit limit of £1,200, our 19.9% rate per annum (variable) for purchases gives a representative rate of 19.9% APR (variable). Credit is subject to status.

No cash advance fee when M&S Travel Money is purchased using an M&S Credit Card

Click & Collect rate is also available to M&S Debit Card holders.

* With the M&S Credit Card, you’ll receive up to 55 days' interest-free credit when you pay your balance in full and on time each month.

Wide range of currencies

We stock up to 40 foreign currencies in our bureau and more are available to order. As well as the euro and US dollar, our range includes currencies such as the Brazilian real, UAE dirham, Thai baht and Vietnamese dong.

View exchange rates

CHANGE4CHANGE

If you would like to donate your unused foreign currency to charity we have Change4Change collection boxes in store with all the money we collect going to Breast Cancer Now. Since 2007, we have raised over £350,000 for the charity via your Change4Change donations.

Find a bureau de change

Our best rate when you Click & Collect

To get an even better exchange rate on your currency, use our Click & Collect service. Pay now and lock in today's rate, then collect from a store at a time convenient for you.

Bureau de change & new store locations

We have over 120 bureaux nationwide, stocking a range of up to 40 currencies.

We are also adding new store locations where you can pick up euro & US dollars in pre-packed denominations.

Change what you don't use

When your holiday is over we'll buy back your leftover travel money at the buy-back rate on the day you return it in store. That’s all unused notes in any denomination we sell.Footnote 1**. Proof of purchase may be required so please retain your receipt, just in case.

Find out more about buy back

What you'll need to bring

To collect currency you've purchased online

  • Photographic ID used to place the order. We accept UK photographic driving licence/Passport/EU identity card
  • Your reference number
  • Your card you used to place your order

To purchase currency in bureau

  • UK photographic driving licence/Passport/EU identity card

Important documents

M&S Travel Money Terms and Conditions

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Footnote 1** Excludes coins and Argentine peso that have not been purchased from M&S Bank.