I have a problem with goods or services that I received     

Please fill out a Faulty Goods and Services Form:

You’ll need to have the following information to hand:

 

1. Your card/account details

2. Transaction details, including:

 

  • The amount charged
  • The date as per your statement
  • The exact description as it appears on your statement (entering this information incorrectly can delay the resolution of your dispute). Please copy & paste from your statement wherever possible

 

3. Any evidence to support your claim e.g. receipts. You can attach your evidence as screenshots or photos as we don't need the originals

 

Faulty goods and services form

 

Please Note:

 

1. This form will open in a new window

 

2. In some cases, you may have protection under Section 75 of the Consumer Credit Act for this type of dispute. This will apply where the transaction was made wholly or in part on an M&S credit card and your dispute relates to a purchase of over £100 and under £30,000. If your dispute is unsuccessful we'll automatically review for a Section 75 claim and may be in contact again if we need any further information."

 

3. Once we’ve received your completed form, we’ll aim to contact you within 7 days to let you know the next steps.