Financial Ombudsman Service

If you wish to, you should contact the Financial Ombudsman Service within six months of the date on our final letter to you.

Call 0800 023 4567. Calls to this number are now free on mobile phones and landlines.

Or 0300 123 9123. Calls to this number cost no more than calls to 01 and 02 numbers.

These numbers may not be available from outside the UK - so please call from abroad on +44 20 7964 0500.

Write to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Alternative dispute resolution (ADR) can take place in various ways, including face-to-face, by telephone, in writing or online. To encourage use of online dispute resolution (ODR) there is an ODR platform created by the EU Commission which allows consumers to submit their complaint through a central site which will forward the complaint to the right ADR scheme. In relation to an agreement with us, this is the Financial Ombudsman Service and you can also contact them directly as per the above contact details. For more information about ODR please visit http://ec.europa.eu/odr.

More about the Financial Ombudsman Service

Financial Conduct Authority (FCA)

For further information and published complaints data visit the FCA website.

Back to Making a complaint