Contact us

Credit Card

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

Contact us by secure messaging

If you are an existing customer you can contact us about your account via the My Messages section of Internet Banking.

Contact us by email

For general questions and queries, use our enquiry form.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

Contact us by post

Cards & Loyalty Department
M&S Bank
Kings Meadow
Chester
CH99 9LZ

Contact us by phone

Sales/Applications:
0800 997 996

Lost/stolen cards:
0845 900 0900 or +44 (0)1244 879080 from abroad

Customer Services/Complaints:
0845 900 0900

Card Security Team*:
0845 602 1568

Contact us by textphone:
0845 300 1815

Opening Hours

Sales and Applications
Monday to Friday – 8am to 9pm
Saturday – 9am to 5pm
Sunday – 10 am to 4pm

Lost/stolen cards and customer services and complaints
Lines are open 24 hours

Card security team
Monday to Saturday – 8am to 9pm
Sunday – 9am to 9pm

Calls may be recorded for our mutual security, training and monitoring purposes.

*Please only call this department if you have received a letter or voice message from the Card Fraud Security Team.

Current Account

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

Contact us by secure messaging

If you are an existing customer you can contact us about your account via the My Messages section of Internet Banking.

Contact us by email

For general questions and queries, use our enquiry form.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

Contact us by post

M&S Bank
Kings Meadow
Chester
CH99 9FB

Contact us by phone

Sales/Applications:
0800 756 7777

Lost/stolen cards:
0845 900 0900 or +44 (0)1244 879080 from abroad

Customer Services/Complaints:
0845 900 0900

Card Security Team*:
0845 605 2629

Contact us by textphone:
0845 300 1815

Opening hours

Sales and applications:
Monday to Friday – 8am to 9pm
Saturday – 9am to 5pm
Sunday – 10am to 4pm

Lost/stolen cards, customer services, complaints and textphone:
Lines are open 24 hours

Card Security Team:
Monday to Saturday – 8am to 9pm
Sunday – 9am to 9pm

Calls may be recorded for our mutual security, training and monitoring purposes.

*Please only call this department if you have received a letter or voice message from the Card Fraud Security Team.

Travel

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

Contact us by email

For general questions and queries about Travel Money, please use our enquiry form.

Do not use email for any queries relating specifically to your order. If you wish to discuss an existing order please call or write to us.

Contact us by post

Travel Money

M&S Bank
Travel Money
Kings Meadow
Chester
CH99 9FB

M&S Travel Club

M&S Travel Club
Thomas Cook
Unit 18, Coningsby Road
North Bretton
Peterborough
PE3 8SB

Contact us by phone

Travel Money:
0800 363 484

Contact us by textphone:
0845 300 1815

M&S Travel Club:
0844 879 8053

Opening Hours

Travel Money:
Lines are open 24 hours

M&S Travel Club:
8am to 10pm – 7 days a week

Calls may be recorded for our mutual security, training and monitoring purposes.

Loans

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

Contact us by email

For general questions and queries about M&S Loans, please use our enquiry form.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

Contact us by post

M&S Bank
Customer Services Department
Kings Meadow
Chester
CH99 9FB

Contact us by phone

Applications:
0800 363 400

Fax Number:
0845 300 0326

Contact us by textphone:
0845 300 1815

Opening Hours

Monday to Friday – 8am to 9pm
Saturday – 8am to 7pm
Sunday – 10am to 6pm

Calls may be recorded for our mutual security, training and monitoring purposes.

Premium Club

We are not currently accepting new members for M&S Premium Club. If you’re an existing customer with a query about your account, you can choose from one of the following ways to contact us:

Contact us by secure messaging

If you are an existing customer you can contact us about your account via the My Messages section of Internet Banking.

Contact us by email

For general questions and queries, use our enquiry form.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

Contact us by post

Cards & Loyalty department
M&S Bank
Kings Meadow
Chester
CH99 9LZ

Contact us by phone

Customer Services/Complaints: 0845 900 0900

Calls may be recorded for our mutual security, training and monitoring purposes.

General enquiries

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you’ve got a general question about our service, you’d like to make a comment or tell us how we can do something better- we want to hear from you.

Contact us by email

For general enquiries and comments, please fill in our Contact Us form.

Please do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

Contact us by post

Write to us at:

Customer Services Department
M&S Bank
Kings Meadow
Chester
CH99 9FB

Contact us by phone

Calling from the UK:
0845 900 0900

Calling from overseas:
+44 (0)1244 879080

Contact us by textphone:
0845 300 1815

Calls may be recorded for our mutual security, training and monitoring purposes.

Savings & Investments

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

Contact us by email

For general questions and queries about Savings & Investments, please use our enquiry form.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

Contact us by post

M&S Bank
Savings & Investments
Kings Meadow
Chester
CH99 9UT

Freepost address

Savings & Investments
Freepost
PO Box 410
Chester
CH99 9ST

Contact us by phone

Everyday Savings Account:
0845 900 0900 – Existing customers
0808 001 3131 – Account opening
0845 300 1815 – Contact us by textphone

Unit Trust/S&S ISA:
0808 005 5555 or +44 (0)1244 688632 from abroad

Cash ISA:
0800 028 2824 – Existing customers
0808 002 2222 – Account opening

Fixed Rate Savings:
0808 001 1111

Fax:
01244 686 116

Opening hours

Everyday Savings Account:
Lines are open 24 hours.

Unit Trust, Cash ISA, S&S ISA, Fixed Rate Savings:
Monday to Friday – 8am to 8pm
Saturday – 9am to 5pm

Calls may be recorded for our mutual security, training and monitoring purposes.

Home Insurance

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

Contact us by email

For general questions and queries, use our enquiry form.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

Contact us by post

Customer Services

M&S Home Insurance
Civic Drive
Ipswich
IP1 2AN

Home Insurance Claims Team

M&S Home Insurance
Po Box 97
Lancaster
LA1 1WG

Home Emergency Claims Team

Home Emergency Claims
Homeserve Claims Management
Caxton Wood
Fulwood
Preston
PR2 9NZ

Contact us by phone

Home Insurance Claims:
0800 111 4901

Home Emergency Claims:
0800 121 4074

Quotes:
0800 068 2742

Queries:
0800 068 2742

Opening hours

Home Insurance Claims
Monday to Friday – 8am to 8pm
Saturday – 9am to 5pm

Home Emergency Claims
Open 24 hours

Quotes and Queries
Monday to Friday – 8am to 9pm
Saturday – 9am to 6pm
Sunday – 10am to 2pm

Calls may be recorded for our mutual security, training and monitoring purposes.

Car Insurance

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

Contact us by post

Customer Services/Complaints

M&S Car Insurance
Fusion House
Bretton Way
Peterborough
PE3 8BG

Contact us by phone

Sales/get a quote:
0800 107 1827

Complaints:
0844 858 6877

Customer Services:
0844 871 2349

Opening hours

Monday to Friday – 8am to 9pm
Saturday – 9am to 6pm
Sunday – 10am to 4pm
Bank holidays – 9am to 5pm

Calls may be recorded for our mutual security, training and monitoring purposes.

Calls to our 0844 numbers cost 5p per minute from a BT landline. Network charges may vary and calls from mobile phones may be more. Please check with your provider.

Travel Insurance

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

Contact us by email

For general questions and queries, use our enquiry form.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

Contact us by post

Customer Services/Claims/Complaints

Marks & Spencer Travel Insurance
Civic Drive
Ipswich
IP1 2AN

Contact us by phone

Customer Services:
0800 028 1927

Claims:
0845 602 5510

Complaints:
0800 068 3918

Medical Assistance & Travel Advice:
+44 (0)845 610 1423

Legal Expenses Claims:
0870 350 5716

Personal Travel Assistant:
0845 850 0661 or +44 (0)1737 815336

Fax (AXA):
01473 205101

Calls may be recorded for our mutual security, training and monitoring purposes.

Pet Insurance

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

Contact us by email

For general questions and queries, use our enquiry form.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

Contact us by post

Customer Relations Team/Complaints

M&S Pet Insurance
PO Box 15768
Birmingham
B2 2NZ

Contact us by phone

Customer Service & Complaints:
0800 980 8740

Claims:
0800 980 8750

vetfone™:
0800 980 5583

Opening hours

Claims/Complaints:
Monday to Friday – 8am to 6pm
Saturday 9am-5pm

vetfone™:
Open 24 hours, 365 days a year

Bank holiday hours may differ.

Calls may be recorded for our mutual security, training and monitoring purposes.

Life Insurance

M&S Life Insurance is no longer on sale. Existing customers with policy queries or who need to make a claim should call 0845 745 6125 (lines are open 8am–6pm Monday to Friday). Calls may be recorded for our mutual security, training and monitoring purposes.

Contact us by post

Claims Department

HSBC (Life) UK Limited
Claims Department
PO Box 1011
Bristol
BS99 1GD

Contact us by textphone:
08457 660 391

Opening hours
Life insurance textphone:
Lines are open 8am-6pm Monday to Friday.

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