Data subject access request

Find out how to request your personal information

You can request a copy of the information that is held about you. This is known as a subject access request.

You can write to the following address providing relevant account details, tell us what information you require and enclose a £10 cheque (which we are entitled to charge to administer a request). Cheques should be made payable to M&S Bank. Any located information will be provided to you within 40 calendar days. Alternatively, depending on the query, we may be able to help you free of charge. You can call us on 0345 900 0900 to discuss.

You may find this form helpful for making your request.

Information Support Team
M&S Bank
Kings Meadow
Chester
CH99 9FB

If your request concerns the mis-selling of PPI, please write to the following address (no fee required):

PPI Complaints
M&S Bank
Kings Meadow
Chester
CH99 9PZ

Calls are recorded.