We always do our best to ensure you receive the best service, but sometimes there may be issues which could affect our service. If you think there might be a problem with our service, you can check this page to see how everything is performing. For more information on each service, open the sections below:


Internet Banking
Internet Banking for M&S Credit Card, M&S Current Account and Everyday Savings Account customers.



Telephone Banking
Telephone Banking for all products and services excluding insurance.



Mobile Banking
M&S Balance App for Current Account customers.



Cash machines
ATMs in M&S stores across the UK.



Card transactions
Payments and purchases using M&S Credit Cards and M&S Debit Cards, including Apple Pay and Android Pay.


If you believe there is a problem with one of our services, please Tweet us @mandsbankhelp or phone us on 0345 900 0900.