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Help On Twitter

If you’d like to Tweet us your query, our social media customer services team are here to help you 24/7. You can Tweet them @mandsbankhelp.

Please don’t Tweet any personal, account or security information as it’s not safe to do so.

In order to try to help, we may need to ask you to email your name and postcode to so that we can find you on our systems and look into your query.

If we can’t solve your query on Twitter because it would mean disclosing personal information, or if we can’t reply in 140 characters, we may ask for your contact number so we can call you to help with your query.

Follow @mandsbankhelp on twitter

Are my savings safe?

Your M&S Bank savings are covered by the Financial Services Compensation Scheme, up to the current limit.

Answers to your savings questions

Debt worries?

If you have an M&S Credit Card or M&S Loan and you're concerned about your financial situation, please call us on 0345 900 0900.

Victim of card fraud?

If you spot suspicious activity on your card account, call us immediately on
0345 900 0900.

Ask Hannah

Have a question about M&S Bank's products and services? Just ask Hannah, our online virtual assistant.