Find out more about the different settings available on your computer, mobile or tablet that can make digital banking work for you
How much do you know about the accessibility settings on your computer, mobile or tablet? From increasing the text size and changing the background colour, to using voice over technology to read information out to you - there's a whole range of settings to explore that could benefit your needs.
Here we'll highlight a few key things to bear in mind when it comes to digital banking with us and where you can find further support and guidance around those accessibility settings on your computer, mobile or tablet.
If you're having difficulty accessing our website or Internet Banking, it may be that you need to update your browser or operating system. An operating system is like the core of your computer, mobile or tablet that makes your device work. It's really important to keep these up to date so that you can take advantage of any security updates and any new features that are introduced, to make your digital experience a better one.
We support the latest version of:
Usually your browser will complete auto updates, but you can check to see if you are due any updates through the browsers settings in the top right hand corner.
Your operating system will also usually complete auto updates. You can check that you're all up to date by accessing the settings of the operating system.
Where possible, we have followed the latest Web Content Accessibility Guidelines (WCAG) to ensure that our website is designed and written in a way that makes it easy to access for everyone. This means we've used:
We've used simple language wherever possible to make sure our communications are clear and easy to understand.
We've used fonts and text sizes that we think are clear and easy to read. Text can be re-sized by zooming in and out usually by going to the browser settings in the top right hand corner.
We use strong colour contrasts for text and background colours, supporting those that may have visual needs.
Alternative text has been provided for graphics, symbols or images so that people who cannot see this content can read the text or listen by using a screen reader/voice over software.
Where we use tables to display data, the table structure is described to assist those using screen reading devices. Tables are not used for presentation layout.
All tools and calculators can be used without pointing devices, such as a mouse or trackpad.
You might find digital banking a useful way to help support your needs. So that you can use all the features in our app, you'll need to ensure that you're running the latest version of our app and that you're using the most up-to-date operating system that your mobile or tablet can support too. Find out which mobile and tablets the M&S Banking App is compatible with.
Here's some of the things you can do online with us that you might find useful:
Keep on top of your spends by turning on spend notifications in our banking app, notifying you every time your M&S Credit Card is used to make a transaction.
No need to worry about forgetting your PIN again because now you can view your PIN, anytime, in our banking app.
Make a payment towards your M&S Credit Card at anytime in the app or why not set up a Direct Debit via Internet Banking and take away the worry of when your next payment is due?
You can use your face or fingerprint to access your account in our banking app so you don't have to remember your password every time you sign in.
Access your statements and balances in a way that suits you via our banking app or Internet Banking.
All day, every day, at a time and in a way that suits you via our mobile banking app or Internet Banking. MOBI, our chat bot, will try to help you first, and if you need further assistance, MOBI will seamlessly transfer you to an agent who'll reply as soon as they're available.
You can add a support need by clicking on the Profile icon in the top right corner of the Balances screen and then selecting 'Your Support Needs'.
AbilityNet's My Computer My Way site provides information on how to make the most of the accessibility settings built into your operating system.
If you're a Microsoft user, learn about the different accessibility settings available to suit your needs.
Do you use a Mac, iPhone or an iPad? Find out what accessibility features Apple have to offer.
If you have an Android mobile or tablet, explore what accessiblity features are available and how to turn them on.
AbilityNet in partnership with BT Group are running digital skills sessions in various locations across the UK. They are providing free workshops to people aged 65 or over, in either communal spaces or at your home to help you improve your digital skills.
We still have some gaps when it comes to our digital accessibility, and we're working on it, but if something isn't working for you get in touch to let us know. We may not be able to fix the issue right away, but we may be able to offer a solution that works for you.
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