Security & fraud advice

Help protect yourself from fraud

Spotted a transaction you don’t recognise?

Follow some simple steps to help you identify a transaction on your account

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Received a text?

Find out if a text that looks like it came from M&S Bank is genuine or not

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Latest scams

Stay one step ahead of fraudsters by keeping yourself updated about the latest types of scams

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How we protect you

From password protection to encryption technology, see how we keep your details and money safe

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Protecting yourself

Follow our hints and tips on how to protect yourself from becoming a victim of fraud


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Common scams

Keep updated about the most common techniques fraudsters use to gain your information

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Useful information

Read more about online security and how to protect yourself from fraud and scams


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Online identity and address verification

Submit identity and address verification documents online


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HSBC Fraud and Cyber Awareness app

We've teamed up with HSBC to bring you access to their Fraud and Cyber Awareness app to help you stay up-to-date with current scams and fraud trends


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Our Digital Security Promise

We want our customers to feel safe and secure when using our digital banking services

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