Contact us

Have a question? We’re always happy to help.

Chat with us

If you hold an M&S Credit Card, M&S Personal Loan (with loan sort code and account number starting 40) or an Everyday Savings Account you can download the M&S Bank app and Chat with us 24/7.

Sign in to the app.
Scroll to the bottom of the screen, then select 'Start a Chat’.
Chat with MOBI, our virtual assistant, or a member of our team about your account. If you’re unsure on how Chat works you can take our guided tour. Simply type "Get me started" in the Chat.

Did you know you can dictate what you want to say instead of typing? Tap on the microphone once you’ve started a Chat and follow the instructions.

Your Chat history will be visible and stored securely in the app, for 13 months.

Don't have the app? Find out how to download the M&S Bank app.

Sign in to the app.
Scroll to the bottom of the screen, then select 'Start a Chat’.
Chat with MOBI, our virtual assistant, or a member of our team about your account. If you’re unsure on how Chat works you can take our guided tour. Simply type "Get me started" in the Chat.

Did you know you can dictate what you want to say instead of typing? Tap on the microphone once you’ve started a Chat and follow the instructions.

Your Chat history will be visible and stored securely in the app, for 13 months.

Don't have the app? Find out how to download the M&S Bank app.

Sign into Online Banking.
Click the 'Chat' icon from selected pages when signed in.
Chat with MOBI, our virtual assistant, or a member of our team about your account. If you’re unsure on how Chat works you can take our guided tour. Simply type "Get me started" in the Chat.

Your Chat history will be visible and stored securely in Online Banking, for 13 months.

Not registered? Find out how to download the M&S Bank app.

You can ‘Chat’ with MOBI only on our website. Find 'Chat' in the bottom right on selected web pages.

If you need to Chat to an agent about your account, you’ll be able to continue your conversation once you’ve signed in.

Don't have the app? Find out how to download the M&S Bank app.

Video script

Chat with us

Are evenings the only time you have to do your life admin?

Or you find you’re not in a convenient place to talk about personal information?

Maybe you find talking over the phone challenging?

We have a solution…

You can ‘Chat with us’ at any time in M&S Digital Banking.†

Where you can confidentially ask questions about account queries you may have.

(hand holding phone with messages saying: I have an unrecognised transaction, can I change my Direct Debit amount, How can I change my payment due date)

If your query is straightforward, it will be answered by MOBI, our virtual assistant.

Or you'll be connected to one of the team to help.

‘Chat with us’ is available 24 hours, 7 days a week, 365 days a year.

So there's always a time…

And a place, that’s convenient for you.

We can also send you notifications when you have a response waiting.*

*Available in the M&S Banking App. Make sure you turn on your notifications

Allowing you to simply get on with life.

Thank you for watching

†Available on compatible devices for main card holders.

Other ways to contact us

What product or service does your query relate to?

If you call us, you may be asked to verify your identity via a one-time security code to your mobile phone. This will allow us to answer your query quicker.