Contact us

It's easy to get in touch. To help you get through to the right people, select a product or service from the options below and we'll give you the best options available. Whatever your reason for contacting us, we're happy to help.

Looking for contact details related to a specific product or service? Menu option currently is:

Bereavement support

Our specialist team are on hand to offer help and support.

Find out more about bereavement support

Car insurance

Contact us by post

Customer Services/Complaints

Fusion House,
Bretton Way,
Peterborough,
PE3 8BG

Contact us by phone

Sales/get a quote: 0800 107 1827

Complaints: 0344 858 6877

Customer Services: 0344 871 2349
Monday to Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-4pm
Bank holidays: 9am-5pm

Next generation text service:
Dial 18001 before the phone number

Making a complaint

Let us know if there's something you're not happy about.

Find out more about making a complaint

Credit card

Contact us via Internet Banking

Existing customers with accountFootnote 1* specific queries, please log into Internet Banking and contact us via the My Messages facility.

Footnote 1* [1]Current account, credit card and Everyday Savings Account.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Contact us by email

For general questions not relating to your accountFootnote 1*, use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Contact us by phone

Applications only: 0800 997 996
Monday to Friday: 8am-9pm
Saturday: 8am-8pm
Sunday: 10am-6pm

Lost/stolen cards: 0800 085 2411
or +44 (0)1244 879080 from abroad

Customer Services/Complaints: 0345 900 0900
Internet Banking help: 0800 363 459
Lines are open 24 hours

Card Security teamFootnote 2: 0345 602 1568
Monday to Saturday: 8am-9pm
Sunday: 9am-9pm

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Textphone: 0345 300 1815. Text only service.
Monday to Sunday: 7am-8pm

Footnote 2[2]Please only call this department if you have received a letter or voice message from the Card Security team.

Current account

Contact us via Internet Banking

Existing customers with accountFootnote 1* specific queries, please log into Internet Banking and contact us via the My Messages facility.

Footnote 1* [1]Current account, credit card and Everyday Savings Account.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Contact us by email

For general questions not relating to your accountFootnote 1*, use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Contact us by phone

Applications only: 0800 756 7777

Lost/stolen cards: 0800 085 2411 or +44 (0)1244 879080 from abroad

Customer Services/Complaints: 0345 900 0900

Internet Banking help: 0800 363 459
Lines are open 24 hours

Card Security teamFootnote 2: 0345 605 2629
Monday to Saturday: 8am-9pm
Sunday: 9am-9pm

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Textphone: 0345 300 1815. Text only service.
Monday to Sunday: 7am-8pm

Footnote 2[2]Please only call this department if you have received a letter or voice message from the Card Security team.

General enquiries

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Contact us by email

For general questions not relating to your accountFootnote 1*, use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

If you wish to make a complaint, please visit our complaints section for more information.

Footnote 1* [1]Current account, credit card and Everyday Savings Account.

Contact us by phone

Calling from the UK: 0345 900 0900
Calling from overseas: +44(0)1244 879080
Lines are open 24 hours

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Textphone: 0345 300 1815. Text only service.
Monday to Sunday: 7am-8pm

Home insurance

Contact us by post

Customer Services

M&S Home Insurance,
Civic Drive,
Ipswich,
IP1 2AN

Home Insurance Claims team

M&S Home Insurance,
PO Box 97,
Lancaster,
LA1 1WG

Home Emergency Claims team

Homeserve Claims Management,
Caxton Wood,
Fulwood,
Preston,
PR2 9NZ

Contact us by email

For general questions and queries, use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us.

Contact us by phone

Claims: 0800 111 4901
Monday to Friday: 8am-8pm
Saturday: 9am-5pm

Home emergency claims: 0800 121 4074
Open 24 hours

Quotes & queries: 0800 068 2742
Monday to Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-2pm

Life insurance

M&S Life Insurance is no longer on sale. Existing customers with policy queries or who need to make a claim should call 0345 745 6125 (lines are open 8am-6pm Monday to Friday).

Contact us by post

Claims department,
HSBC (Life) UK Limited,
PO Box 1011,
Bristol,
BS99 1GD

Contact us by phone

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Textphone: 0345 300 1815. Text only service.
Monday to Sunday: 7am-8pm

Loans

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Contact us by email

For general questions and queries about M&S Loans, please use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us.

Contact us by phone

Applications: 0800 363 400
Monday to Friday: 8am-9pm
Saturday: 8am-7pm
Sunday: 10am-6pm

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Textphone: 0345 300 1815. Text only service.
Monday to Sunday: 7am-8pm

Pet insurance

Contact us by post

M&S Pet Insurance,
Customer Relations team,
PO BOX 255,
Wymondham,
NR18 8DP

Contact us by email

For general questions and queries, use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us.

Contact us by phone

Customer Services & complaints: 0800 980 8740
Claims: 0800 980 8750
Monday to Friday: 8am-6pm
Saturday: 9am-5pm

vetfone™: 0800 980 5583
Open 24 hours, 365 days a year
Bank holiday hours may differ

Payment protection insurance

Latest news regarding payment protection insurance.

Find out more about payment protection insurance

Premium Club

We are not currently accepting new members for M&S Premium Club. If you're an existing customer with a query about your account, you can choose from one of the following ways to contact us:

Contact us via Internet Banking

Existing customers with accountFootnote 1* specific queries, please log into Internet Banking and contact us via the My Messages facility.

Footnote 1* [1]Current account, credit card and Everyday Savings Account.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Contact us by email

For general questions not relating to your accountFootnote 1*, use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Contact us by phone

Customer Services/Complaints: 0345 900 0900
Lines are open 24 hours

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Textphone: 0345 300 1815. Text only service.
Monday to Sunday: 7am-8pm

Savings & investments

Contact us by post

M&S Bank
PO Box 3849
Chester
CH1 9FN

Contact us by email

For general questions and queries about savings & investments, please use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us.

Contact us by phone

Everyday Savings Account
Existing customers: 0345 900 0900
Account opening: 0808 001 3131
Lines are open 24 hours

Unit trust/S&S ISA: 0808 005 5555 or +44(0)1244 688632 from abroad

Cash ISA
Existing customers: 0800 028 2824
Account opening: 0808 002 2222
Fixed Rate Savings: 0808 001 1111
Monday to Friday: 8am-8pm
Saturday: 9am-5pm

Fax: 01244 686 116

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Textphone: 0345 300 1815. Text only service.
Monday to Sunday: 7am-8pm

Travel insurance

Contact us by post

Customer Services/Claims/Complaints

M&S Travel Insurance,
Civic Drive,
Ipswich,
IP1 2AN

Contact us by email

For general questions and queries, use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us.

Contact us by phone

Customer Services: 0800 028 1927
Monday to Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-2pm

Claims: 0330 024 6848
Monday to Friday: 8am-6pm
Saturday: 9am-5pm

Complaints: 0800 068 3918
Monday to Friday: 9am-5pm

Medical assistance & travel advice:
+44(0)203 283 8548
Legal expenses claims: 0344 770 1055
Fax(AXA): 01473 205 101
Lines are open 24 hours

Travel money

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Contact us by email

For general questions and queries about travel money, please use our enquiry form. Please include your name, address, postcode and your preferred contact number, but not your account details.

Do not use email for any queries relating specifically to your order. If you wish to discuss an existing order please call or write to us.

Contact us by phone

Travel money: 0800 363 484
Lines are open 24 hours

Calls are recorded for our mutual security, training and monitoring purposes.

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