skip to main content

Mobility and dexterity

Branch banking

All of our branches are accessible to all customers. When branches are located on the upper floors, these are accessible via lifts and escalators. As we don’t have counters, customers can be accommodated at the soft seating areas or in one of the private or semi-private rooms. You can find your nearest branch by using our branch finder.

Our website

At M&S Bank, we are committed to ensuring our websites are accessible to all of our customers. Where possible, we have followed the Web Content Accessibility Guidelines (WCAG), to ensure that our website is designed and written in a way that makes it easy to access for everyone.

Simple language

We use plain language wherever possible to ensure our communications are clear and easy to understand.

Navigation

  • Navigation menus are consistent throughout the site.
  • Links are visually distinctive and link text clearly describes their purpose.
  • Descriptive page titles are used, along with a breadcrumb trail and colour coding to help users identify where they are in the site.

Font and text size

We've used fonts and text sizes that we think are clear and easy to read. Text can be re-sized using normal browser controls.

Colours

We use strong colour contrasts for all text and background colours.

Images, video and other non-text elements

Alternative text has been provided for all graphics, symbols or images so that people who cannot see this content can read the text.

Tables

Where we use tables to display data, the table structure is described to assist those using screen reading devices. Tables are not used for presentational layout.

Tools

All tools and calculators can be used without pointing devices, such as a mouse or trackpad.

Feedback

We're always looking for ways to make our website easier for our customers to use. Please let us know if you experience any problems in using it, or if you have any questions or comments about accessibility.

Internet Banking

Our Internet Banking allows you to manage your account on the move or at home, whenever you like. M&S Current Account customers need their M&S PASS to sign in. We also offer a large M&S PASS which includes audio functionality which may be useful if you have difficulty seeing the buttons. Find out more about our Internet Banking service.

Telephone Banking

Our telephone banking is here for your convenience. Our Customer Services team are available on 0345 900 0900 24 hours a day, 7 days a week.

You can find contact information for all of our specialist teams.

Mobile banking

Our website has been fully optimised for use on mobile devices. We also offer our M&S Balance app for M&S Current Account customers.