Lines are open 8am - 9pm Monday to Friday, 9am - 6pm Saturday, 10am - 5pm Sunday and 9am - 5pm bank holidays. Calls may be recorded for our mutual security, training and monitoring purposes.
Find out how to earn M&S points to spend in M&S.
We’re always available to help when you need it. Call our dedicated claims line on 0844 412 2160.
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