How to switch M&S PASS or set up app

How do I switch my M&S PASS?
Digital M&S PASS
Physical M&S PASS

How do I switch my M&S PASS?

Digital M&S PASS

Physical M&S PASS

Which M&S PASS do you currently use?

Digital M&S PASS

Physical M&S PASS

How do you want to switch?

I want to switch my app to a new mobile device

I want to switch my Digital M&S PASS to a physical M&S PASS

Do you still have your old device with the app installed and working?

Yes, I have my old device and the app is setup

I don't have my old device

Step 1: Sign in to the M&S Banking App on your old device.

Step 2: Remove the device by selecting the ‘profile’ icon in the top right, select ‘Security’, ‘Manage devices’ and then tap the device you’re removing.

Step 3: Once you’ve done this, you can delete the M&S Banking App on your old device.

You’ll need to remove all of your devices registered to the M&S Banking App before you can order a physical M&S PASS. If you no longer have access to remove a device, please call us on 0345 900 0900, lines are open 8am – 8pm Monday to Sunday.

Step 4: Head to the M&S Bank website at bank.marksandspencer.com and select the ‘Sign in’ link in the top right corner.

bank.marksandspencer.com homepage showing Internet Banking Sign in link

Step 5: Once signed in, on the token selection page, select the ‘Don’t have a compatible device?’ button. This will display additional information.

Step 6: Check your address is correct, then select ‘Order M&S PASS’

Step 7: You’ll receive your PASS and instructions on how to activate it within 7 working days by post.

Select your M&S PASS page showing 'Don’t have a compatible device? Order a physical M&S PASS' link

I have my app installed on another device

I don't have the app installed on another device

Step 1: Sign in to the M&S Banking App on your other device.

Step 2: Remove old devices by selecting the ‘profile’ icon in the top right, select ‘Security’ then ‘Manage devices’ and tap to remove.

Note: if you no longer have access to remove a device, please call us on 0345 900 0900, lines are open 8am – 8pm Monday to Sunday

Step 3: Check that your new device is listed under supported devices.

To check your operating system:

Apple device: Go to Settings > General > About

Android device: Go to Settings > About Phone/ About Device > Android Version

Step 4: It’s important we have up to date contact details for you, including a mobile number.

If you need to update us with your mobile number, please call us on 0345 600 5860 before setting up the M&S Banking App.

Step 5: Go to your app store on your new device and download the M&S Banking App.

Step 6: Open the M&S Banking App and depending on your device type, click either the ‘Continue’ or ‘Yes’ button on the first app set up screen

Are you already registered for Internet Banking?’ app screen

Step 7: Enter your Internet Banking username in the field.

Step 8: Select the ‘Continue’ button.

M&S Banking App enter your username screen

Step 9: Select the ‘Password and one-time activation code’ radio button to confirm it’s you.

Step 10: Select the ‘Continue’ button.

Verify it’s you app screen with radio button on Physical M&S PASS

Do you remember your Internet Banking password?

Yes, I remember my password

I've forgotten what my password is

Step 11: Enter your password in the field.

Step 12: Select the ‘Continue’ button.

Step 13: Select the ‘Send activation code’ button.

Step 14: Enter the activation code you've received via SMS into the activation code field.

One-time activation code screen in the app

Enter your one-time activation code screen

Step 15: Enter a new 6 digit Digital M&S PASS PIN.

Create your new Digital M&S PASS PIN screen

Step 16: Re-enter your Digital M&S PASS PIN to confirm.

You should now be able to access M&S Digital Banking

Confirm your new Digital M&S PASS PIN screen

Step 1: Head to the M&S Bank website at bank.marksandspencer.com and select the ‘Sign in’ link in the top right corner.

Step 2: Type in your username in the field.

Step 3: Select the ‘Continue’ button.

Internet Banking sign in screen showing ‘Enter your username’ box

Step 4: If a pop up box appears, select the ‘Continue’ button.

Step 5: Select the ‘Forgotten your Password?’ link. This is under the 'Sign In' button.

Enter your security code screen showing ‘Forgotten your password’ link

Step 6: You’ll need to create a new password.
Follow the on screen instructions and confirm your new password.

Step 7: Once completed, select the ‘Continue’ button.

Make sure your new password isn’t longer than 30 characters and don’t enter a space at the end

Create new password screen showing ‘Please enter your new password’ box

Step 8: Call our automated phone service. Please have your credit card and mobile phone at hand so we can confirm your identity. Please remember to never share your password with anyone.

Step 1: Check that your new device is listed under supported devices.

To check your operating system:

Apple device: Go to Settings > General > About

Android device: Go to Settings > About Phone/ About Device > Android Version

Step 2: It’s important we have up to date contact details for you, including a mobile number.

If you need to update us with your mobile number, please call us on 0345 600 5860 before setting up the M&S Banking App

Step 3: Go to your app store on your new device and download the M&S Banking App.

Step 4: Open the M&S Banking App and select ‘Yes’ when asked if you are already registered for digital banking.

M&S Banking App asking are you already registered for M&S Digital Banking

Step 5: Enter your Internet Banking username in the field.

Step 6: Select the ‘Continue’ button.

Step 7: If you don’t have the app on another device, select ‘No, I don’t / it’s lost.

Step 8: Choose ‘Continue’.

M&S Banking App verify it’s you when you don’t have another device

Step 9: To set up the app you will need to verify your photo ID along with a selfie. follow the onscreen instructions.

You'll need:
Your Username
Valid photo ID
A valid mobile phone number registered with us

Select ‘Continue’.

M&S Banking App set up verify your identity

Step 10: Select which ID you wish to use and follow the onscreen instructions to take a photograph of it.

Step 11: Next take a selfie so that we can verify your identity.

M&S Banking App identity verification instructions front of ID

M&S Banking App identity verification instructions back of ID

Step 12: We’ll send you a one-time activation code to your registered mobile number.

Step 13: Enter your one-time activation code.

M&S Banking App set up one-time activation code to SMS

M&S Banking App set up enter verification code

Step 14: You’ll now need to create and re confirm a 6 Digit PASS PIN. This will be used for signing in to the app. However, for more secure sign in, set up facial or fingerprint recognition.

If you have the app set up on additional devices, you will have the option to remove existing devices you no longer need. You can set up the app on up to 3 devices.

Step 15: That’s it you're all set up!

M&S Banking App confirm your Digital M&S PASS PIN

M&S Banking App re-confirm your Digital M&S PASS PIN

You’re able to have the app on up to 3 mobile devices.

I’m keeping my old device and have downloaded the app on less than 3 mobile devices

I’m getting rid of my old device and/or have already downloaded the app on 3 mobile devices

Step 1: Check that your new device is listed under supported devices.

To check your operating system:

Apple device: Go to Settings > General > About

Android device: Go to Settings > About Phone/ About Device > Android Version

Step 2: It’s important we have up to date contact details for you, including a mobile number.

If you need to update us with your mobile number, please call us on 0345 600 5860 before setting up the M&S Banking App.

Step 3: Go to your app store on your new device and download the M&S Banking App.

Step 4: Open the M&S Banking App and select ‘Yes’ when asked if you are already registered for digital banking.

Step 5: Enter your Internet Banking username in the field.

Step 6: Select the ‘Continue’ button.

Do you have access to the M&S Banking App on another device?

Yes

Step 7: Select ‘I have my old device’. This way, you can scan a QR code to get set up.

Step 8: Choose ‘Continue’.

M&S Banking App set up with QR code from old device

Step 9: Read the instructions on screen, and when you're ready select ‘Ready to scan’.

Step 10: Open up the M&S Banking App on your existing mobile device, but don’t sign in and select the ‘Generate a security code’.

M&S Banking App set up how to scan QR code

Step 11: Accept camera access and scan the QR code from your existing device.

Step 12: Create a Digital PASS PIN. This is what you will use when signing into the app in future. However, for more secure sign in, set up facial or fingerprint recognition. If you have the app set up on additional devices, you will have the option to remove existing devices you no longer need. You can set up the app on up to 3 devices.

Step 13: That’s it you're all set up!

Step 7: Select ‘No, I don’t/ it’s lost’, and you’ll need to take a photo of your valid photo ID and a selfie to confirm your identity.

Step 8: Choose ‘Continue’.

Step 9: To set up the app you will need to verify your photo ID along with a selfie. Follow the onscreen instructions.

You'll need:

Your Username
Valid photo ID
A valid mobile phone number registered with us

Select ‘Continue’.

Step 10: Select which ID you wish to use and follow the onscreen instructions to take a photograph of it.

Step 11: Next take a selfie so that we can verify your identity.

Step 12: We’ll send you a one-time activation code to your registered mobile number.

Step 13: Enter your one-time activation code.

Step 14: You’ll now need to create and re confirm a 6 Digit PASS PIN. This will be used for signing in to the app. However, for more secure sign in, set up facial or fingerprint recognition.

If you have the app set up on additional devices, you will have the option to remove existing devices you no longer need. You can set up the app on up to 3 devices.

Step 15: That’s it you're all set up!

Step 1: Sign in to the M&S Banking App on your old device.

Step 2: Remove the device by selecting the ‘profile’ icon in the top right, select ‘Security’ then ‘Manage devices’ and tap to remove.

Step 3: Once removed, you can now delete the M&S Banking App from your old device.

Note: if you no longer have access to remove a device, please call us on 0345 900 0900, lines are open 8am – 8pm Monday to Sunday.

Step 4: Check that your new device is listed under supported devices.

To check your operating system:

Apple device: Go to Settings > General > AboutAndroid device: Go to Settings > About Phone/ About Device > Android Version

Step 5: It’s important we have up to date contact details for you, including a mobile number.

If you need to update us with your mobile number, please call us on 0345 600 5860 before setting up the M&S Banking App.

Step 6: Go to your app store on your new device and download the M&S Banking App.

Step 7: Open the M&S Banking App and depending on your device type, click either the ‘Continue’ or ‘Yes’ button on the first app set up screen.

Step 8: Enter your Internet Banking username in the field.

Step 9: Select the ‘Continue’ button.

Step 10: Select the ‘Password and one-time activation code’ radio button to confirm it’s you.

Step 11: Select the ‘Continue’ button.

Do you remember your Internet Banking password?

Yes, I remember my password

I've forgotten what my password is

Step 12: Enter your password in the field.

Step 13: Select the ‘Continue’ button.

Step 14: Select the ‘Send activation code’ button.

Step 15: Enter the activation code you've received via SMS into the activation code field.

Step 16: Enter a new 6 digit Digital M&S PASS PIN.

Step 17: Re-enter your Digital M&S PASS PIN to confirm.

You should now be able to access M&S Digital Banking

Step 1: Head to the M&S Bank website at bank.marksandspencer.com and select the ‘Sign in’ link in the top right corner.

Step 2: Type in your username in the field.

Step 3: Select the ‘Continue’ button.

Step 4: If a pop up box appears, select the ‘Continue’ button.

Step 5: Select the ‘Forgotten your Password?’ link. This is under the 'Sign In' button.

Step 6: You’ll need to create a new password.
Follow the on screen instructions and confirm your new password.

Step 7: Once completed, select the ‘Continue’ button.

Make sure your new password isn’t longer than 30 characters and don’t enter a space at the end.

Step 8: Call our automated phone service. Please have your credit card and mobile phone at hand so we can confirm your identity. Please remember to never share your password with anyone.

Once you've switched to a Digital M&S PASS, your physical M&S PASS will no longer work.

Step 1: Check that you've got a compatible device listed under supported devices.

To check you operating system:
Apple device: Go to Settings > General > About

Android device: Go to Settings >About Phone/About Device > Android Version

Step 2: It's important we have up to date contact details for you, including a mobile number.

If you need to update us with your mobile number, please call us on 0345 600 5860 before setting up the M&S Banking App.

Step 3: Go to your device app store and download the M&S Banking App.

Step 4: Open the M&S Banking App and select ‘Yes’ when asked if you are already registered for digital banking.

Step 5: Enter your Internet Banking username in the field.

Step 6: Select the 'Continue' button.

Do you have photo ID?

Yes

Step 7: Select 'Continue'.

M&S Banking App verify its you with photo ID and a selfie

Step 8: To set up the app you will need to verify your photo ID along with a selfie. Follow the onscreen instructions.

You'll need:
Your Username
Valid photo ID
A valid mobile phone number registered with us

Select ‘Continue’.

Step 9: Select which ID you wish to use and follow the onscreen instructions to take a photograph of it.

Step 10: Next take a selfie so that we can verify your identity.

Step 11: We’ll send you a one-time activation code to your registered mobile number.

Step 12: Enter your one-time activation code.

Step 13: You’ll now need to create and re confirm a 6 Digit PASS PIN. This will be used for signing in to the app. However, for more secure sign in, set up facial or fingerprint recognition.

Step 14: That’s it you're all set up. Your Physical PASS will no longer work.

Step 7: Select the 'Physical M&S PASS' radio button to confirm it's you.

If you've lost your physical M&S PASS, you'll need to select the 'Password and one-time activation' code journey and follow the steps. If you've forgotten your password, select 'start again' on the top right and select 'I've forgotten my sign in details' journey.

Step 8: Select the 'Continue' button.

Step 9: Use your physical M&S PASS to generate a security code like you would to sign in to Internet Banking.

Step 10: Enter this 6 digit security code into the field on your M&S Banking App.

M&S Banking App enter your physical M&S PASS security code screen

Step 11: Select the 'Confirm and continue' button.

Step 12: You'll then need to enter a new 6 digit PIN. This will be your Digital M&S PASS PIN.

M&S Banking App how to sign in using digital PASS

Step 13: Re-enter your new Digital M&S PASS PIN to confirm.

You can now manage your accounts via the M&S Banking App and use it to generate a security code to log on to Internet Banking.

Step 14: Your Digital M&S PASS is now set up. Your Physical PASS will no longer work.

How do I switch my M&S PASS? How do I switch my M&S PASS?

Digital M&S PASS Digital M&S PASS

Physical M&S PASS Physical M&S PASS

How do I switch my M&S PASS?

Digital M&S PASS

Physical M&S PASS