Forgotten details

1. Go to Sign in to Online Banking
2. Enter your username and select 'Continue'
3. If a pop up screen appears, select 'Continue'
4. Choose the 'Forgotten your password?' link and follow the instructions shown to reset your password
5. Once completed you will be prompted to call our automated phone service to confirm this change

When calling the automated service you will need to confirm your identity. To do this you will need:

• Your credit card or Everyday Savings Account details
• Your Mobile phone

1. Go to Sign in to Online Banking
2. Choose the ‘Forgotten username’ link below the ‘Continue’ button
3. Follow the remaining instructions shown to recover your username.

If you have an M&S Credit Card you’ll be asked for your:

• Date of birth
• 16 digit credit card number

If you have an M&S Everyday Savings Account you’ll need your:

• Date of birth
• Account number and sort code

1. Go to Sign in to Online Banking
2. Enter your username and select ‘Continue’
3. Select ‘Need help with your M&S PASS?’ underneath the ‘Sign in’ button
4. Choose the ‘Forgotten your PIN?’ link and follow the remaining instructions shown on screen

1. Open the M&S Bank app and select the ‘Forgot your PIN?’ link
2. Follow the remaining instructions shown within the app.