Diversity and Inclusion

At M&S Bank we're committed to ensuring everyone feels valued and respected.

We strive to create an inclusive environment where all of our colleagues feel supported and able to be at their best, so that they can achieve their full potential, irrespective of age, gender identity and non-binary identity, gender expression, sex, status, sexual orientation, disability, race or religion.

We're committed to an active equal opportunities environment and we nurture an inclusive and supportive environment that's free from discrimination, harassment and victimisation.

Our colleague-led Diversity & Inclusion Committee, is a hugely valued network within M&S Bank, which actively drives forward a wide range of initiatives to support inclusion.

The committee consists of six strands:

  • Ability & Wellbeing
  • Carers & Parents
  • Faith
  • Gender
  • Race & Culture
Members of M&S Bank's Diversity & Inclusion Committee

Ability & Wellbeing at M&S Bank

Insight from Mind, the mental health charity, highlights that one in four people in England will experience a mental health problem of some kind each year, and there are over 11 million people in the UK with a limiting long-term illness, impairment or disability. The M&S Bank ability and wellbeing strand is committed to supporting all colleagues with long- and short-term physical and mental wellbeing.

The committee has rolled out mental health first aid training at M&S Bank, and we now have a network of accredited mental health first aiders across the business. In June 2021, for the second consecutive year, M&S Bank was awarded silver in the Mind Workplace Wellbeing Index, which is a benchmark of best practice.

Supporting Carers & Parents at M&S Bank

There are around 5.4 million people in England who provide unpaid care for a friend or family member and our carers and parents network provides support for parents and those colleagues with caring responsibilities.

The strand meets regularly to better understand the challenges faced by parents and carers, and to support them to balance work and caring responsibilities. We're also an active supporter of the young carers in our local community.

Faith at M&S Bank

It is estimated that there are over 4,000 religions practiced worldwide and our faith committee provides a network for colleagues of all faiths. The committee helps to promote the understanding of different faiths and not only supports but also celebrates our faith communities and colleagues.

Our on-site facilities include a quiet prayer room, which colleagues can access at any time.

Gender inclusion at M&S Bank

Gender inclusion is critical to breaking down unconscious bias and the M&S Bank gender inclusion strand is focused on promoting awareness of gender balance – it supports inclusive recruitment, development and advancement of a gender-balanced workforce.


The M&S Bank LGBTQIA strand of our inclusion committee is focussed on celebrating and supporting our LGBTQIA+ colleagues and promoting awareness of LGBTQIA+ issues.

The committee works with Stonewall to evaluate progress and to ensure inclusion for all colleagues and customers. Our commitment to creating a diverse and inclusive workplace has been recognised by Stonewall, and we are proud to be part of its Diversity Champions programme.

Chester-based M&S Bank has been a proud supporter of Chester Pride since 2014.

Race & Culture at M&S Bank

The M&S Bank Race & Culture Committee is focused on not only supporting colleagues from different race and ethnicities, it also exists to actively promote awareness of different cultures, so that colleagues can learn from and celebrate one another's heritage.

M&S Bank has signed the race at work charter and is committed to delivering against the commitments of the charter.