Cookie notice
Cookies on this website
This Cookie notice provides you with information about the cookies we use and the purposes for which we use them.
You can manage your cookie preferences at any time by clicking on the button below.
What are cookies?
Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.
The cookies we use
The cookies we use are either strictly necessary or optional.
Strictly necessary cookies
Strictly necessary cookies ensure that our website is able to function properly. We don't have to ask for your consent to store these cookies on your browser. We've listed the categories of these strictly necessary cookies below.
Cookies that help you log on
We use these cookies to remember who you are when you log on to secure areas of our website. You won't be able to log on without them.
Cookies that help us provide core services and features
We use these cookies to provide core services and features on our website. These services and features won’t work without them.
We work with service providers and third parties who also set these cookies on this website.
| Who else sets these cookies? | For what purpose? |
|---|---|
|
LivePerson |
To provide chat support and messaging services |
|
AWS |
To enable functionality of some of our sites and reduce the load time. These cookies are only used on some of the sites which are hosted on Amazon Web Services |
|
Tealium (Tag Management) |
To allow us to control the deployment of tags (software that enhances our website) and also to enable the capture and respect of consent preferences obtained from our users |
|
Brightcove |
To enable the playing of video clips in the website (including tracking of information regarding the performance and usage of the videos) |
|
AppDynamics |
Provides us browser performance information in order that we can keep our websites running smoothly |
|
Celebrus |
To allow us to fulfil digital journeys you qualify for |
|
VirtualAssistance |
To enable you to ask questions to our chatbot |
Cookies that help keep our website secure
We use these cookies to protect the security of our website. For example, to make sure the website is only accessed by genuine users. This helps us to keep you safe.
We work with service providers and third parties who also set these cookies on this website.
| Who else sets these cookies? | For what purpose? |
|---|---|
| Google (Recaptcha) | To validate that the interaction with our site is being performed by a human rather than an automated system or 'bot' for security purposes |
| Cloudflare | To detect malicious visitors and minimise blocking legitimate users. |
Cookies that help us detect fraud or crime
We use these cookies to help us identify suspicious behaviour on our website so we can protect both you and us from fraud.
We work with service providers and third parties who also set these cookies on this website.
| Who else sets these cookies? | For what purpose? |
|---|---|
| Celebrus | To identify behaviours that may represent an increased risk of fraud and provide associated warnings |
| BioCatch | To identify behaviours that may represent an increased risk of fraud and aid us in our decision making. |
| LexisNexis (ThreatMetrix) | To identify data that may represent an increased risk of fraud and aid us in our decision making. |
Optional cookies
We’d also like to use cookies to provide optional features, improve our website and support advertising and social media.
We understand that not everyone likes data to be collected about them when it’s not strictly necessary, and so we’ll ask you to set your preferences when you first visit our website. To make it easier to choose which optional cookies to accept, we’ve organised these cookies by category. These are set out below. Where relevant, we’ve also explained which of our trusted partners helps us make use of these optional cookies.
You can choose which categories you’d be happy for us to use in your cookie settings and make changes at any time by selecting ‘Manage cookie settings’ at the top of this page.
Cookies that we use to make your visit more personal
We use these cookies to ensure our optional features and services work. Our website will still work without them.
This category may also include:
- Cookies that allow us to customise what you see on our website and where, based on what we know about you
- Cookies that help prevent fraud on other websites or services that you haven't asked to use when you're on our website
- Cookies that help keep secure other websites or services that you haven't asked to use when you're on our website
We work with service providers and third parties who also set these cookies on this website.
| Who else sets these cookies? | For what purpose? |
|---|---|
|
Optimizely, Tealium (AudienceStream) |
To enable delivery of personalised content in various forms across our websites. This may be based on your browsing behaviour or what we know about you as a customer or contact. If you agree to this cookie we might also use the data we collect to personalise other experiences you have with our services. |
|
Celebrus |
To enable delivery of personalised content in various forms across our websites and to provide service-based outbound messaging. This may be based on segmented profiling |
|
Qualtrics |
To enable us to provide pop-up questionnaires to you or enable you to provide feedback using surveys |
Cookies that help us improve our website
We use these cookies to help us understand how people use our website. We can then use this data to improve how our website works. For instance, we may use analytics providers to identify and count visits to our website and to see which pages people go to and what they do there.
We work with service providers and third parties who also set these cookies on this website.
| Who sets these cookies? | For what purpose? |
|---|---|
|
Tealium (Event Stream) |
To enable us to understand how you use and engage with our website |
|
Celebrus |
To enable us to understand how you use and engage with our website |
|
Contentsquare |
To enable us to understand how you use and engage with our website |
Cookies that support marketing
We and our partners use these cookies to understand what you're interested in on our website and on social media. These cookies may also identify which other websites may have directed you to our website. This is so we or our partners can personalise our marketing to you, including online advertising and through post, email, telephone, text, secure message or social media. You can change your mind on how you receive certain types of marketing messages or choose to stop receiving them at any time. You can find more details about this in our Privacy notice.
We work with service providers and third parties who also set these cookies on this website.
|
Who sets these cookies? |
For what purpose? |
|---|---|
|
Tealium (AudienceStream) |
To help us collect your browsing data in order to create profiles (which we call "segmentation" below) based on browsing behaviour, and also to measure the performance of our digital advertising |
|
Celebrus |
To help us understand how you use our website, in part so we can show you personalised advertising and also to provide messaging including direct marketing by phone, post and email. This is also used to measure the performance of digital marketing |
|
Amazon |
Helps us personalise advertising, segmented based on how you browse online, as well as measuring the performance of digital advertising |
|
Meta Platforms Ireland (Facebook) |
To allow you to share pages from our website on Facebook and show you personalised advertising |
|
|
To allow you to share pages from our website on Twitter and show you personalised advertising |
|
Google (DoubleClick) |
To enable delivery of personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Yahoo |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
AppNexus |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Microsoft (Bing) |
To enable us to understand how you use and engage with our website |
|
Casale Media |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour |
|
Openx |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour |
|
Lotame |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour |
How we remember your cookie preferences
Your preferences are stored in cookies stored on your browser. If you switch off a category of cookies that you've previously accepted, then for technical reasons those cookies will not be deleted.
To delete cookies from your browser, we recommend that you clear your browser data. If you do this, or change browser, we'll ask for your preferences again when you next visit our website.
Cookie duration and your browser settings
The length of time for which cookies are stored on your browser varies depending on the cookie. Some cookies only last for your online session, whereas others will stay on your browser for a reasonable time afterwards. Unless we've given a specific time in the list of cookies above, the cookies set via our website will usually last between 13 and 24 months from your most recent visit to our site.
Some of our partners in the list above also use the same cookies to collect information about the use of their own or other websites. In these cases, the cookie can remain on your device, usually for up to 24 months from your last visit to the site that accessed that cookie.
You can use your browser settings to delete cookies that have already been set at any time. You can also use your browser settings to manage cookies, for example, to switch off a cookie altogether. If you do this, it could mean that we can't use strictly necessary cookies properly and so parts of our website may not work correctly. For more information about how to use your browser settings to clear your browser data or to manage cookies, check your browser 'Help' function.
Our websites
We're changing the way we set cookies on the websites we manage. This means that some of our websites may ask you to accept cookies again, or they may not yet be able to fully respect your preferences. We're working on this. Please contact us if you have any questions.
Email cookies
To help us improve our emails, we may monitor your interest in them. We may be able to tell when you've opened them, and how you've interacted with them. This includes information about how long you spend reading our emails and which links you select. We may also collect technical information about your device and internet connection, and set cookies. We use this information to help us understand how effective our emails are, to improve our communications and send you more relevant information and marketing. We use trusted service providers to help us. Your cookie preferences on this website do not apply to emails. You can unsubscribe from marketing emails by clicking the link at the bottom of an email from us. You can also ask us to stop using your data for marketing purposes. For more details or to make that change, please contact us.
Cookies in our app
You can find out how our mobile app uses cookies by accessing the Cookies Notice in the 'More' section of the app, under 'Important information'.
Cookies and your privacy
The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by name, IP address or session ID. You have rights regarding how we collect, store and use your personal data.
You can learn more about how we use your personal data in our Privacy notice.