Cookie notice

Cookies on this website

This Cookie notice provides you with information about the cookies we use and the purposes for which we use them.

You can manage your cookie preferences at any time:

What are cookies

Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.

The length of time for which cookies are stored on your browser varies depending on the cookie. Some cookies only last for your online session, whereas others will stay on your browser for a longer period. We aim to set our cookies for no longer than 13 months and are working with our trusted partners to ensure cookies are always set for a reasonable period of time.

The cookies we use

The cookies we use are either strictly necessary or optional.

Strictly necessary cookies

Strictly necessary cookies ensure that our website is able to function properly. We don't have to ask for your consent to store these cookies on your browser. We've listed the categories of these strictly necessary cookies below.

Cookies that help you log on

These cookies remember who you are when you log on to secure areas of our website. You won‘t be able to log on without them.

Who sets these cookies? For what purpose?
HSBC and its technical service providers

Cookies that help us provide core services and features

These cookies enable us to provide core services and features on our website. These services and features won’t work without them.

Who sets these cookies? For what purpose?
HSBC and its technical service providers
AppDynamics Provides us browser performance information in order that we can keep our websites running smoothly
LivePerson To provide chat support and messaging services

Cookies that help keep our website secure

We use these cookies to protect the security of our website, for example, to make sure the website is only accessed by genuine users. This helps us to keep you safe.

Who sets these cookies? For what purpose?
HSBC and its technical service providers.

Cookies that help us detect fraud or crime

These cookies help us identify suspicious behaviour on our website so we can protect both you and us from fraud.

Who sets these cookies? For what purpose?
HSBC and its technical service providers.
BioCatch To provide behavioural biometrics which help us to prevent fraud

Optional cookies

We'd also like to use cookies to provide optional features, improve our website and support advertising and social media.

We understand that not everyone likes data to be collected about them when it's not strictly necessary, and so we'll ask you to set your preferences when you first visit our website. To make it easier to choose which optional cookies to accept, we've organised these cookies by category. These are set out below. Where relevant, we've also explained which of our trusted partners helps us make use of these optional cookies.

You can choose which categories you'd be happy for us to use in your cookie settings and make changes at any time by selecting ‘Manage cookie settings’ at the top of this page.

Cookies that we use to make your visit more personal

These cookies allow optional features or services to work. Our website will still work without them.

This category may also include:

  • cookies that allow us to customise what you see on our website and where, based on what we know about you
  • cookies that help prevent fraud on other websites or services that you haven't asked to use when you're on our website
  • cookies that help keep secure other websites or services that you haven't asked to use when you're on our website

You can see how we and our partners use this type of cookie below.

Who sets these cookies? For what purpose?
HSBC and its technical service providers.
OpinionLab To enable us to provide pop-up questionnaires to you or enable you to provide feedback using surveys
VirtualAssistance To enable you to ask questions to our chatbot

Cookies that help us improve our website

These cookies help us understand how people use our website. We can then use this data to improve how our website works. For instance, we may use analytics providers to identify and count visits to our website and to see which pages people go to and what they do there.

You can see how we and our partners use this type of cookie below.

Who sets these cookies? For what purpose?
HSBC and its technical service providers
Adobe (Analytics) To enable us to understand how you use and engage with our website

Cookies that support marketing

We and our partners use these cookies to understand what you’re interested in on our website and on social media. These cookies may also identify which other websites may have directed you to our website. This is so we or our partners can personalise our marketing to you, including online advertising and through post, email, telephone, text, secure message or social media. You can change your mind on how your receive certain types of marketing message or choose to stop receiving them at any time. You can find more details about this in our Privacy notice.

You can see how we and our partners use this type of cookie below.

Who sets these cookies?

For what purpose?

HSBC and its technical service providers

 

Adobe (Experience Cloud)

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

AppNexus

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Atlas Solutions

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Avocet

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

BrightRoll

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Casale Media

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Celebrus

To help us understand how you use our website, in part so we can show you personalised advertising and also to provide messaging including direct marketing by phone, post and email and real time messaging including fraud alerts.

Demdex

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Everest Tech

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Eyeota

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Facebook

To allow you to share pages from our website on Facebook and show you personalised advertising 

FloodLight

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Live Ramp

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

LoveMoney

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Microsoft

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

OpenX

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Optimise Media

To help us understand the actions you carry out on our website, where you are shown an Optimise advertisement

Pubmatic

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

QuantCast To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

SpotXchange

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

TheTradeDesk

To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising

Twitter

To allow you to share pages from our website on Twitter, determine the number of visitors accessing our website through Twitter advertisments and show you personalised advertising

How we remember your cookie preferences

Your preferences are stored in cookies placed on your browser. If you switch off a category of cookies that you’ve previously accepted, then for technical reasons those cookies will not be deleted.

To delete cookies from your browser, we recommend that you clear your browser data. If you do this, or change browser, we'll ask for your preferences again when you next visit our website.

Cookies and your browser settings

You can use your browser settings to delete cookies that have already been set at any time. You can also use your browser settings to manage cookies, for example, to switch off a cookie altogether. If you do this, it could mean that we can't use strictly necessary cookies properly and so parts of our website may not work correctly.

For more information about how to use your browser settings to clear your browser data or to manage cookies, check your browser ‘Help’ function.

Our websites

We're changing the way we set cookies on the websites we manage. This means that some of our websites may ask you to accept cookies again, or they may not yet be able to fully respect your preferences. We're working on this. Please contact us if you have any questions.

Cookies and your privacy

The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by name, IP address or session ID. You have rights regarding how we collect, store and use your personal data.

You can learn more about how we use your personal data in our Privacy notice.