Cookie notice
Cookies on this website
This Cookie notice provides you with information about the cookies we use and the purposes for which we use them.
You can manage your cookie preferences at any time:
What are cookies
Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.
The length of time for which cookies are stored on your browser varies depending on the cookie. Some cookies only last for your online session, whereas others will stay on your browser for a longer period. We aim to set our cookies for no longer than 13 months and are working with our trusted partners to ensure cookies are always set for a reasonable period of time.
The cookies we use
The cookies we use are either strictly necessary or optional.
Strictly necessary cookies
Strictly necessary cookies ensure that our website is able to function properly. We don't have to ask for your consent to store these cookies on your browser. We've listed the categories of these strictly necessary cookies below.
Cookies that help you log on
These cookies remember who you are when you log on to secure areas of our website. You won‘t be able to log on without them.
| Who sets these cookies? | For what purpose? |
|---|---|
| HSBC and its technical service providers |
Cookies that help us provide core services and features
These cookies enable us to provide core services and features on our website. These services and features won’t work without them.
| Who sets these cookies? | For what purpose? |
|---|---|
| HSBC and its technical service providers | |
| AppDynamics | Provides us browser performance information in order that we can keep our websites running smoothly |
| LivePerson | To provide chat support and messaging services |
Cookies that help keep our website secure
We use these cookies to protect the security of our website, for example, to make sure the website is only accessed by genuine users. This helps us to keep you safe.
| Who sets these cookies? | For what purpose? |
|---|---|
| HSBC and its technical service providers. |
Cookies that help us detect fraud or crime
These cookies help us identify suspicious behaviour on our website so we can protect both you and us from fraud.
| Who sets these cookies? | For what purpose? |
|---|---|
| HSBC and its technical service providers. | |
| BioCatch | To provide behavioural biometrics which help us to prevent fraud |
Optional cookies
We'd also like to use cookies to provide optional features, improve our website and support advertising and social media.
We understand that not everyone likes data to be collected about them when it's not strictly necessary, and so we'll ask you to set your preferences when you first visit our website. To make it easier to choose which optional cookies to accept, we've organised these cookies by category. These are set out below. Where relevant, we've also explained which of our trusted partners helps us make use of these optional cookies.
You can choose which categories you'd be happy for us to use in your cookie settings and make changes at any time by selecting ‘Manage cookie settings’ at the top of this page.
Cookies that we use to make your visit more personal
These cookies allow optional features or services to work. Our website will still work without them.
This category may also include:
- cookies that allow us to customise what you see on our website and where, based on what we know about you
- cookies that help prevent fraud on other websites or services that you haven't asked to use when you're on our website
- cookies that help keep secure other websites or services that you haven't asked to use when you're on our website
You can see how we and our partners use this type of cookie below.
| Who sets these cookies? | For what purpose? |
|---|---|
| HSBC and its technical service providers. | |
| OpinionLab | To enable us to provide pop-up questionnaires to you or enable you to provide feedback using surveys |
| VirtualAssistance | To enable you to ask questions to our chatbot |
Cookies that help us improve our website
These cookies help us understand how people use our website. We can then use this data to improve how our website works. For instance, we may use analytics providers to identify and count visits to our website and to see which pages people go to and what they do there.
You can see how we and our partners use this type of cookie below.
| Who sets these cookies? | For what purpose? |
|---|---|
| HSBC and its technical service providers | |
| Adobe (Analytics) | To enable us to understand how you use and engage with our website |
Cookies that support marketing
We and our partners use these cookies to understand what you’re interested in on our website and on social media. These cookies may also identify which other websites may have directed you to our website. This is so we or our partners can personalise our marketing to you, including online advertising and through post, email, telephone, text, secure message or social media. You can change your mind on how your receive certain types of marketing message or choose to stop receiving them at any time. You can find more details about this in our Privacy notice.
You can see how we and our partners use this type of cookie below.
|
Who sets these cookies? |
For what purpose? |
|---|---|
|
HSBC and its technical service providers |
|
|
Adobe (Experience Cloud) |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
AppNexus |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Atlas Solutions |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Avocet |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
BrightRoll |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Casale Media |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Celebrus |
To help us understand how you use our website, in part so we can show you personalised advertising and also to provide messaging including direct marketing by phone, post and email and real time messaging including fraud alerts. |
|
Demdex |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Everest Tech |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Eyeota |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
|
To allow you to share pages from our website on Facebook and show you personalised advertising |
|
FloodLight |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Live Ramp |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
LoveMoney |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Microsoft |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
OpenX |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
Optimise Media |
To help us understand the actions you carry out on our website, where you are shown an Optimise advertisement |
|
Pubmatic |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| QuantCast | To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
SpotXchange |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
TheTradeDesk |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
|
|
To allow you to share pages from our website on Twitter, determine the number of visitors accessing our website through Twitter advertisments and show you personalised advertising |
How we remember your cookie preferences
Your preferences are stored in cookies placed on your browser. If you switch off a category of cookies that you’ve previously accepted, then for technical reasons those cookies will not be deleted.
To delete cookies from your browser, we recommend that you clear your browser data. If you do this, or change browser, we'll ask for your preferences again when you next visit our website.
Cookies and your browser settings
You can use your browser settings to delete cookies that have already been set at any time. You can also use your browser settings to manage cookies, for example, to switch off a cookie altogether. If you do this, it could mean that we can't use strictly necessary cookies properly and so parts of our website may not work correctly.
For more information about how to use your browser settings to clear your browser data or to manage cookies, check your browser ‘Help’ function.
Our websites
We're changing the way we set cookies on the websites we manage. This means that some of our websites may ask you to accept cookies again, or they may not yet be able to fully respect your preferences. We're working on this. Please contact us if you have any questions.
Cookies and your privacy
The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by name, IP address or session ID. You have rights regarding how we collect, store and use your personal data.
You can learn more about how we use your personal data in our Privacy notice.