Contact us
Have a question or need a helping hand?
We're always here to help
Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.
If you’ve recently had a declined card payment when shopping online, it might be because the retailer didn’t request the appropriate security checks to confirm the card payment was made by you. If this happens, contact the retailer to ask for another way they can accept your payment to complete your purchase. Visit our online payments are changing page for more information about the new industry-wide regulation changes.
A quick and easy way to get in touch with us for any account specific queries is to use our ‘Chat with us’ service. This can be found within our Mobile Banking App or within Internet Banking.
You can 'Chat with us' on the M&S Banking App. Here's how:
You can ‘Chat with us’ within Internet Banking. Here’s how:
Need help getting back on Mobile or Internet Banking?
Existing customers can use our handy Mobile and Internet Banking access help tool.
Our specialist team are on hand to offer help and support.
We may
be able to answer or resolve your queries with our Frequently Asked Questions
Speak to one of our customer support team
Please call 03456005860 or +44 (0)1244 879080 from outside the UK
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
You can send your documents to us at:
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Service your Car Insurance policy online.
Please be aware, you need to call us to cancel your policy or make a claim
Please call 0330 018 0929 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm
Please call 0344 871 2349 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm
Please call 0344 858 6877 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm
Please call 0344 412 2160 Lines are open 24 hours a day, 365 days a year
Customer Services/Complaints
Fusion House,
Bretton Way,
Peterborough,
PE3 8BG
Speak to one of our customer support team
Please call 0345 900 0900 Lines are open 8am-8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Please include your name, address, postcode and your preferred contact number.
We may be able to answer or resolve your queries with our Frequently Asked Questions
From 7 December 2020, we will no longer be accepting payments over the phone via our Customer Services team. There are still plenty of options to pay your bill, simply visit our 'ways to pay' page.
Speak to one of our customer support team. If you call us, you may be asked to verify your identity via a one-time passcode to your mobile phone. This will allow us to answer your query quicker.
Please call 0345 600 5860 Lines are open 8am-8pm
Please call 0800 363 459 Lines are open 8am-8pm
Please call 0800 997 996 Lines are open Monday to Saturday: 8am-8pm Sunday: 10am-6pm
Please call 0800 085 2411 or +44 (0)1244 879080 from abroad
Please only call this department if you have received a letter or voice message from the
Card Security team.
Please call 0345 602 1568 Lines
are
open Monday to Sunday: 8am-8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
How do I use it?
The first time you use the SignVideo service you will need to download a Live Plug in. This makes sure that you have good video quality and that your calls are secure. Please follow the instructions once you are connected to the Web Access page. You'll only need to do this the first time you use the service.
When you click on the 'Use SignVideo' button it will open a new window where you will be connected to the interpreter via video. To make sure we can get you through to the right person at M&S Bank as quickly as possible please make sure you have all your details ready.
What do I need?
You will need a device with a webcam that meets the following requirements:
Help and support
For troubleshooting and technical guidance on SignVideo's service, please contact SignVideo at help@signvideo.co.uk or call 0203 388 0771.
Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and M&S Bank for quality and monitoring purposes.
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
We have now closed all our M&S current accounts
Please call 0345 600 5860 Lines are open 8am-8pm
Please call +44(0)1244 879080 Lines are open 8am-8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Please call 0800 051 2556 Lines are open 24 hours
Please call 0800 051 2556 Lines are open 24 hours
Please call 0800 015 7760 Lines are open 8am-8pm Monday to Friday, 8am–6pm Saturday, 10am-2pm Sunday. Calls are recorded
Customer Services
M&S Home Insurance
Aviva
Pitheavlis
Perth
PH2 0NH
OR
Home Emergency Claims team
HomeServe Membership Limited
Cable Drive
Walsall
WS2 7BN
Please call 0333 207 4240 Lines are open Monday to Friday 9am-5.30pm (excluding public holidays)
Please call 0345 745 6125 Lines are open Monday to Friday 8am-6pm
British Sign Language video relay service Monday to Friday: 8am-6pm
After Dec 2019
M&S Life Insurance Claims department,
C/O HSBC
Life UK Limited,
PO Box 1053,
St Albans,
AL1 9QG
OR
Please call 0800 363 400 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-7pm Sunday: 10am-6pm
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Speak to one of our customer support team
Please call 0800 980 8740 Our customer services phone lines are open Monday to Friday 8am to 6pm and Saturday 9am to 5pm.
M&S Pet Insurance,
Customer Relations team,
PO BOX 255,
Wymondham,
NR18
8DP
Speak to one of our customer support team
Please call 0345 600 5860 Lines are open 8am-8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
Speak to one of our customer support team
Lines are open 8am-6pm Monday to Friday, 9am-5pm Saturday (closed Sundays and public holidays). Calls are recorded.
Lines are open 8am-6pm Monday to Friday, 9am-5pm Saturday (closed Sundays and public holidays). Calls are recorded.
Lines are open 8am-6pm Monday to Friday (closed weekends and public holidays). Calls are recorded.
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
We may be able to answer or resolve your queries with our Frequently Asked Questions
Speak to one of our customer support team
Please call 0800 051 3263. Lines are open 8am - 8pm Monday to Friday, 9am - 6pm Saturday, and 10am - 2pm Sunday. Calls are recorded.
Please call 0800 051 6670 Lines are open 8am-6pm Monday to Friday: 8am-4pm Saturday
Please call 0800 056 3394 Lines are open 8am-6pm Monday to Friday: 8am-4pm Saturday
Please call 0800 051 6561 or +44 160 360 4906 from abroad.
Customer Services/Claims/Complaints
M&S Travel Insurance
Customer Care Team
Customer Service Centre
PO Box 7463
Perth
PH2 0YX
Speak to one of our customer support team
Please call 0800 363 484 Lines are open 8am - 8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
Calls are recorded for our mutual security, training and monitoring purposes.
Register for Internet Banking and get access to your bank accounts on the go. From viewing transactions to making a payment, it’s simple and secure
Register for Internet Banking(opens in a new window)
With the M&S Banking App, it's easy to view your account(s) and keep track of your spend and payments. You can also get help with account specific queries with our 'Chat with us' feature.
T&Cs and device restrictions apply.