Contact us

Have a question or need a helping hand?

We're always here to help

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Have a chat with us online

Quick and easy ways to get in touch with us are through our mobile banking app or via Live Chat.

For account specific queries for credit card and Everyday Savings Accounts, get in touch using our 'Chat with us' feature within our banking app or Live Chat within Internet Banking.

Mobile banking app

You can 'Chat with us' on the M&S Banking App*. Here's how:

  1. Sign in to the M&S Banking App
  2. Select 'More' section
  3. Then 'Chat with us'
For those more straightforward banking queries, MOBI, our virtual assistant, will try to help you first. If MOBI can't answer your query, MOBI will seamlessly transfer your chat to an agent, who'll get back to you with an answer as soon as they can.

Live Chat within Internet Banking

You can 'chat' to an adviser within Internet Banking**. Here's how:

  1. Sign in to Internet Banking
  2. And use our chat service once you've signed in
If you can't see the chat option, no agents are available at the moment. Please use the chat feature within the banking app or try one of our other contact options.

Alternatively, you can also contact us via the 'My Messages' facility within Internet Banking.

Live Chat

For general questions not relating to your account, use our Live Chat service which can be found on our website**.

* 'Chat with us' within the M&S Banking App is monitored Monday to Sunday 8am-8pm
* *Availability – Monday to Sunday 8am-8pm. Depending on chat volumes, an invite to live chat will only be displayed when an agent is available.

Need help getting back on Mobile or Internet Banking?

Existing customers can use our handy Mobile and Internet Banking access help tool.

Which product or service would you like to contact us about? Menu option currently is:

Bereavement support

Our specialist team are on hand to offer help and support.

We may be able to answer or resolve your queries with our Frequently Asked Questions

Online

You can inform us of a bereavement onlineLink opens in a new window

Give us a call

Speak to one of our customer support team

Please call 03456005860 or +44 (0)1244 879080 from outside the UK

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Contact us by post

You can send your documents to us at:
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Online

Service your Car Insurance policy online.

Please be aware, you need to call us to cancel your policy or make a claim

Give us a call

Sales/get a quote

Please call 0800 107 1827 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm

Customer Services

Please call 0344 871 2349 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm

Complaints

Please call 0344 858 6877 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm

Make a claim

Please call 0344 412 2160 Lines are open 24 hours a day, 365 days a year

Contact us by post

Customer Services/Complaints
Fusion House,
Bretton Way,
Peterborough,
PE3 8BG

Give us a call

Speak to one of our customer support team

Make a complaint

Please call 0345 900 0900 Lines are open 8am-8pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Please include your name, address, postcode and your preferred contact number.

Credit card

We may be able to answer or resolve your queries with our Frequently Asked Questions

From 7 December 2020, we will no longer be accepting payments over the phone via our Customer Services team. There are still plenty of options to pay your bill, simply visit our 'ways to pay' page.

Give us a call

Speak to one of our customer support team. If you call us, you may be asked to verify your identity via a one-time passcode to your mobile phone. This will allow us to answer your query quicker.

Customer Services/Complaints

Please call 0345 600 5860 Lines are open 8am-8pm

Internet Banking help

Please call 0800 363 459 Lines are open 8am-8pm

Applications only

Please call 0800 997 996 Lines are open Monday to Saturday: 8am-8pm Sunday: 10am-6pm

Lost/Stolen cards

Please call 0800 085 2411 or +44 (0)1244 879080 from abroad

Card Security team

Please only call this department if you have received a letter or voice message from the Card Security team.
Please call 0345 602 1568 Lines are open Monday to Sunday: 8am-8pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

British Sign Language Interpretation from home

How do I use it?

The first time you use the SignVideo service you will need to download a Live Plug in. This makes sure that you have good video quality and that your calls are secure. Please follow the instructions once you are connected to the Web Access page. You'll only need to do this the first time you use the service.

When you click on the 'Use SignVideo' button it will open a new window where you will be connected to the interpreter via video. To make sure we can get you through to the right person at M&S Bank as quickly as possible please make sure you have all your details ready.

What do I need?

You will need a device with a webcam that meets the following requirements:

  • iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam.
  • IE9-11 or Firefox for Windows, Safari for Mac.
  • Bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended).

Help and support

For troubleshooting and technical guidance on SignVideo's service, please contact SignVideo at help@signvideo.co.uk or call 0203 388 0771.

Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and M&S Bank for quality and monitoring purposes.

Use SignVideoUse SignVideo Open in new window

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

We have now closed all our M&S current accounts

General Enquiries

Give us a call

Calling from the UK

Please call 0345 600 5860 Lines are open 8am-8pm

Calling from overseas

Please call +44(0)1244 879080 Lines are open 8am-8pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Online

Make a claim on your Home Insurance policy online

Renew your Home Insurance policy online

Give us a call

Claims

Please call 0800 051 2556 Lines are open 24 hours

Home emergency claims

Please call 0800 051 2556 Lines are open 24 hours

Quotes and Queries

Please call 0800 015 7760 Lines are open 8am-8pm Monday to Friday, 8am–6pm Saturday, 10am-2pm Sunday. Calls are recorded

Contact us by post

Customer Services
M&S Home Insurance
Aviva
Pitheavlis
Perth
PH2 0NH

OR

Home Emergency Claims team
HomeServe Membership Limited
Cable Drive
Walsall
WS2 7BN

Give us a call

Query or Claim - M&S Life Insurance policy purchased after December 2019

Please call 0333 207 4240 Lines are open Monday to Friday 9am-5.30pm (excluding public holidays)

Query or Claim - M&S Life Insurance policy purchased before December 2019

Please call 0345 745 6125 Lines are open Monday to Friday 8am-6pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Contact us by post

After Dec 2019
M&S Life Insurance Claims department,
C/O HSBC Life UK Limited,
PO Box 1053,
St Albans,
AL1 9QG

OR

Before Dec 2019
Claims department,
HSBC (Life) UK Limited,
PO Box 1011,
Bristol,
BS99 1GD

Give us a call

Applications

Please call 0800 363 400 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-7pm Sunday: 10am-6pm

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Online

Give us a call

Speak to one of our customer support team

Customer Services and Complaints

Please call 0800 980 8740 Our customer services phone lines are open Monday to Friday 8am to 6pm and Saturday 9am to 5pm.

Contact us by post

M&S Pet Insurance,
Customer Relations team,
PO BOX 255,
Wymondham,
NR18 8DP

Give us a call

Speak to one of our customer support team

Customer Services and Complaints

Please call 0345 600 5860 Lines are open 8am-8pm

Existing M&S Club Rewards with Insurance customers

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Contact us by post

M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US

Savings and Investments

Give us a call

Speak to one of our customer support team

Everyday Savings Account

  • Account opening: Please call 0808 001 3131 Lines are open 8am-8pm
  • Existing customers: Please call 0345 600 5860 Lines are open 8am-8pm

Cash ISA

Lines are open 8am-6pm Monday to Friday, 9am-5pm Saturday (closed Sundays and public holidays). Over the festive period, lines will be open 8am-2pm Christmas Eve and New Year’s Eve, and closed on Christmas Day, Boxing Day and New Year’s Day. Calls are recorded.

Fixed Rate Savings

Lines are open 8am-6pm Monday to Friday, 9am-5pm Saturday (closed Sundays and public holidays). Over the festive period, lines will be open 8am-2pm Christmas Eve and New Year’s Eve, and closed on Christmas Day, Boxing Day and New Year’s Day. Calls are recorded.

Investments

Lines are open Monday to Friday: 8am-6pm (closed weekends and public holidays). Over the festive period, lines will be open 8am-2pm Christmas Eve and New Year’s Eve, and closed on Christmas Day, Boxing Day and New Year’s Day.

Fax

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Contact us by post

M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US

Give us a call

Speak to one of our customer support team

Get a quote

Please call 0800 051 3263. Lines are open 8am - 8pm Monday to Friday, 9am - 6pm Saturday, and 10am - 2pm Sunday. Calls are recorded.

Customer Services

Please call 0800 051 6670 Lines are open 8am-6pm Monday to Friday: 8am-4pm Saturday

Complaints

Please call 0800 056 3394 Lines are open 8am-6pm Monday to Friday: 8am-4pm Saturday

Emergency Medical Assistance

Please call 0800 051 6561 or +44 160 360 4906 from abroad.

Contact us by post

Customer Services/Claims/Complaints
M&S Travel Insurance Customer Care Team
Customer Service Centre
PO Box 7463
Perth
PH2 0YX

Travel Money

Give us a call

Speak to one of our customer support team

Travel money

Please call 0800 363 484 Lines are open 24 hours

Deaf, hard of hearing or speech impaired customers

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Contact us by post

M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US

Calls are recorded for our mutual security, training and monitoring purposes.

Ways to bank

Do it online

Register for Internet Banking and get access to your bank accounts on the go. From viewing transactions to making a payment, it’s simple and secure

Register for Internet Banking(opens in a new window)

Get mobile

With the M&S Banking App, it's easy to view your account(s) and keep track of your spend and payments. You can also get help with account specific queries with our 'Chat with us' feature.

T&Cs and device restrictions apply.

Find out more