Have a question or need a helping hand?
We're always here to help
We are providing a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.
To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.
If you have current account, credit card or Everyday Savings Account, please log into Internet Banking and contact us via the My Messages facility.
For general questions not relating to your account, use our Live Chat service.
Availability
Monday - Sunday 8am to 8pm*
* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available
Our specialist team are on hand to offer help and support.
We may
be able to answer or resolve your queries with our Frequently Asked Questions
Speak to one of our customer support team
Please call 03456005860 or +44 (0)1244 879080 from outside the UK
You can send your documents to us at:
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Service your Car Insurance policy online.
Please be aware, you need to call us to cancel your policy or make a claim
Please call 0800 107 1827 Lines are open Monday to Saturday: 8am-6pm Sunday: 10am-4pm
Please call 0344 871 2349 Lines are open Monday to Saturday: 8am-6pm Sunday: 10am-4pm
Please call 0344 858 6877 Lines are open Monday to Saturday: 8am-6pm Sunday: 10am-4pm
Please call 0344 412 2160 Lines are open 24 hours a day, 365 days a year
Customer Services/Complaints
Fusion House,
Bretton Way,
Peterborough,
PE3 8BG
Speak to one of our customer support team
Please call 0345 900 0900 Lines are open 8am-8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Please include your name, address, postcode and your preferred contact number.
We may be able to answer or resolve your queries with our Frequently Asked Questions
Speak to one of our customer support team
Please call 0345 600 5860 Lines are open 8am-8pm
Please call 0800 363 459 Lines are open 8am-8pm
Please call 0800 997 996 Lines are open Monday to Saturday: 8am-8pm Sunday: 10am-6pm
Please call 0800 085 2411 or +44 (0)1244 879080 from abroad
Please only call this department if you have received a letter or voice message from the
Card Security team.
Please call 0345 602 1568 Lines
are
open Monday to Sunday: 8am-8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
We may be able to answer or resolve your queries with our Frequently Asked Questions
Speak to one of our customer support team
Please call 0345 600 5860 Lines are open 8am-8pm
Please call 0800 363 459 Lines are open 8am-8pm
Please call 0800 085 2411 or +44 (0)1244 879080 from abroad
Please call 0800 997 996 Lines are open Monday to Saturday: 8am-8pm Sunday: 10am-6pm
Please only call this department if you have received a letter or voice message from the
Card Security team.
Please call 0345 605 2629 Lines are
open Monday to Sunday: 8am-8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
General enquires/Confirmation of cover: Please call 0345 600 5860 Lines are open 8am-8pm
Travel Insurance policy enquiries: Please call 0800 051 2616 Line are open Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm
Medical assistance: Please call 0800 051 3483 or +44 (0)160 360 3371 from abroad Lines are open 24 hours a day, 365 days a year
Travel assistance: Please call 0800 051 2627 or +44 (0)160 360 3724 from abroad Lines are open 24 hours
Legal expenses claims: Please call 0800 051 2675 or +44 (0)160 360 5633 from abroad Lines are open 24 hours
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Please call 0345 600 5860 Lines are open 8am-8pm
Please call +44(0)1244 879080 Lines are open 8am-8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Please call 0800 051 2556 Lines are open 24 hours
Please call 0800 051 2556 Lines are open 24 hours
Please call 0800 015 7760 Lines are open Monday to Saturday: 8am-6pm Sunday: 10am-4pm
Customer Services
M&S Home Insurance
Aviva
Pitheavlis
Perth
PH2 0NH
OR
Home Emergency Claims team
HomeServe Membership Limited
Cable Drive
Walsall
WS2 7BN
Please call 0333 207 4240 Lines are open Monday to Friday 9am-5.30pm (excluding public holidays)
Please call 0345 745 6125 Lines are open Monday to Friday 8am-6pm
British Sign Language video relay service Monday to Friday: 8am-6pm
After Dec 2019
M&S Life Insurance Claims department,
C/O HSBC
Life UK Limited,
PO Box 1053,
St Albans,
AL1 9QG
OR
Please call 0800 363 400 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-7pm Sunday: 10am-6pm
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Coronavirus (COVID-19): customer update
In order for us to protect our staff it has become necessary to close our sales and servicing phone lines.
We are working tirelessly to make sure we are still there for our valued customers, however we ask that you only call us should you need to renew your policy in the next 5 days or to call RSA if you need to make a claim.
Our phone lines for renewals and RSA’s claims phone lines are open Monday to Friday 9am to 5pm.
Speak to one of our customer support team
Please call 0800 980 8740 Monday to Friday: 8am-6pm Saturday: 9am-5pm
Please call 0800 980 5583 Lines are open 24 hours, 365 days a year (Bank holiday hours may differ)
M&S Pet Insurance,
Customer Relations team,
PO BOX 255,
Wymondham,
NR18
8DP
Coronavirus (COVID-19): customer update
We are not currently accepting new members for M&S Premium Club. If you're an existing customer with a query about your account, you can choose from one of the following ways to contact us below.
Speak to one of our customer support team
Please call 0345 600 5860 Lines are open 8am-8pm
British Sign Language video relay service Monday to Friday: 8am-6pm
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
Speak to one of our customer support team
Lines are open Monday to Friday: 8am-6pm Saturday: 9am-5pm
British Sign Language video relay service Monday to Friday: 8am-6pm
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
We may be able to answer or resolve your queries with our Frequently Asked Questions
Speak to one of our customer support team
Please call 0800 051 3263 Lines are open Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm
Please call 0800 051 6670 Lines are open Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm
Please call 0800 056 3394 Lines are open Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm
Please call 0800 051 6561 or +44 160 360 4906 from abroad.
Customer Services/Claims/Complaints
M&S Travel Insurance
Customer Care Team
Customer Service Centre
PO Box 7463
Perth
PH2 0YX
Speak to one of our customer support team
Please call 0800 363 484 Lines are open 24 hours
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
Please call 0345 002 1127 Lines are open Monday to Friday 8.30am-5.30pm
Please call 0345 002 1127 Lines are open Monday to Friday 8.30am-5.30pm
British Sign Language video relay service Monday to Friday: 8am-6pm
Existing customers:
M&S Bank
PO Box 12
Gateway House
Gargrave Road
Skipton
BD23 9HL
Calls are recorded for our mutual security, training and monitoring purposes.
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