We may be able to resolve your query online without the need to call us. Below are some of the ways in which we can help online.
It's easy to get in touch. To help you get through to the right people, select a product or service from the options below and we'll give you the best options available. Whatever your reason for contacting us, we're happy to help.
Our specialist team are on hand to offer help and support.
Find out more about bereavement support
Fusion House,
Bretton Way,
Peterborough,
PE3 8BG
You can view further information relating to your insurance policy on our existing customers page.
Sales/get a quote: 0800 107 1827
Complaints: 0344 858 6877
Customer Services: 0344 871 2349
Monday to Saturday: 8am-6pm
Sunday: 10am-4pm
Next generation text service:
Dial 18001 before the phone number
Let us know if there's something you're not happy about.
Find out more about making a complaint
Supporting our customers and communities during this difficult time is our absolute priority. So, we want to provide a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.
To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.
Here are some of our most frequently asked questions about M&S Credit Cards
Existing customers with accountFootnote 1* specific queries, please log into Internet Banking and contact us via the My Messages facility.
Footnote 1* [1]Current account, credit card and Everyday Savings Account.
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
For general questions not relating to your account, use our Live Chat service.
Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.
Monday - Sunday 8am to 8pm*
* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available
Applications only: 0800 997 996
Monday to Saturday: 8am-8pm
Sunday: 10am-6pm
Lost/stolen cards: 0800 085 2411
or +44 (0)1244 879080 from abroad
Customer Services/Complaints: 0345 600 5860
Internet Banking help: 0800 363 459
Lines are open 8am-8pm
Card Security teamFootnote 2†: 0345 602 1568
Monday to Sunday: 8am-8pm
Please use the following services to contact our Customer Service team.
British Sign Language video relay service
Monday to Friday: 8am-6pm
Footnote 2† [2]Please only call this department if you have received a letter or voice message from the Card Security team.
Supporting our customers and communities during this difficult time is our absolute priority. So, we want to provide a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.
To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.
Existing customers with accountFootnote 1* specific queries, please log into Internet Banking and contact us via the My Messages facility.
Footnote 1* [1]Current account, credit card and Everyday Savings Account.
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
For general questions not relating to your account, use our Live Chat service.
Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.
Monday - Sunday 8am to 8pm*
* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available
Applications only: 0800 756 7777
Monday to Saturday: 8am-8pm
Sunday: 10am-6pm
Lost/stolen cards: 0800 085 2411 or +44 (0)1244 879080 from abroad
Customer Services/Complaints: 0345 600 5860
Internet Banking help: 0800 363 459
Lines are open 8am-8pm
Card Security teamFootnote 2†: 0345 605 2629
Monday to Sunday: 8am-8pm
Please use the following services to contact our Customer Service team.
British Sign Language video relay service
Monday to Friday: 8am-6pm
General enquires/Confirmation of cover: 0345 600 5860
Lines are open 8am-8pm
Travel Insurance policy enquiries: 0800 051 2616
Monday to Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-2pm
Medical assistance: 0800 051 3483 or +44 (0)160 360 3371 from abroad
Lines are open 24 hours a day, 365 days a year
Travel assistance: 0800 051 2627 or +44 (0)160 360 3724 from abroad
Lines are open 24 hours
Legal expenses claims: 0800 051 2675 or +44 (0)160 360 5633 from abroad
Lines are open 24 hours
Footnote 2† [2]Please only call this department if you have received a letter or voice message from the Card Security team.
Supporting our customers and communities during this difficult time is our absolute priority. So, we want to provide a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.
To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
For general questions not relating to your account, use our Live Chat service.
Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.
Monday - Sunday 8am to 8pm*
* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available
If you wish to make a complaint, please visit our complaints section for more information
Calling from the UK: 0345 600 5860
Calling from overseas: +44(0)1244 879080
Lines are open 8am-8pm
Please use the following services to contact our Customer Service team.
British Sign Language video relay service
Monday to Friday: 8am-6pm
M&S Home Insurance
Aviva
Pitheavlis
Perth
PH2 0NH
HomeServe Membership Limited
Cable Drive
Walsall
WS2 7BN
You can view further information relating to your insurance policy on our existing customers page.
Claims
0800 051 2556
Open 24 hours
Home emergency claims:
0800 051 2556
Open 24 hours
Quotes
0800 015 7760
Monday to Friday: 8am-6pm
Saturday: 9am-1pm
Sunday: 10am-2pm
Queries
0800 015 7760
Monday to Friday: 8am-6pm
Saturday: 9am-1pm
Sunday: 10am-2pm
If the M&S Life Insurance policy was purchased after December 2019 and you have a query or want to make a claim, please call 0333 207 4240 (lines are open 9am-5.30pm Monday to Friday excluding public holidays).
If the M&S Life Insurance Policy was purchased before December 2019 and you have a query or want to make a claim, please call 0345 745 6125 (lines are open 8am-6pm Monday to Friday).
After Dec 2019
M&S Life Insurance Claims department,
C/O HSBC Life UK Limited,
PO Box 1053,
St Albans,
AL1 9QG
Before Dec 2019
Claims department,
HSBC (Life) UK Limited,
PO Box 1011,
Bristol,
BS99 1GD
Please use the following services to contact our Customer Service team.
British Sign Language video relay service
Monday to Friday: 8am-6pm
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
For general questions not relating to your account, use our Live Chat service.
Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.
Monday - Sunday 8am to 8pm*
* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available
Applications: 0800 363 400
Monday to Friday: 8am-8pm
Saturday: 8am-7pm
Sunday: 10am-6pm
Please use the following services to contact our Customer Service team.
British Sign Language video relay service
Monday to Friday: 8am-6pm
In order for us to protect our staff it has become necessary to close our sales and servicing phone lines.
We are working tirelessly to make sure we are still there for our valued customers, however we ask that you only call us should you need to renew your policy in the next 5 days or to call RSA if you need to make a claim.
Our phone lines for renewals and RSA’s claims phone lines are open Monday to Friday 9am to 5pm.
Need to submit a pet insurance claim?
For claims for new conditions, you'll find an editable form on the online servicing page for you and your vet to complete.
I need to talk to you about something else, how do I get in touch?
For any non-urgent queries, that do not require an answer within 24 hours, please email us at marksandspencer.pet@mandspet.co.uk and we’ll do our very best to get back to you within 3 working days.
If your policy needs to be renewed within the next 24 hours or if you need to make changes to your policy with immediate effect please call us on 0800 731 4280.
M&S Pet Insurance,
Customer Relations team,
PO BOX 255,
Wymondham,
NR18 8DP
You can view further information relating to your insurance policy on our existing customers page.
Customer Services & complaints: 0800 980 8740
Claims: 0800 980 8750
Monday to Friday: 8am-6pm
Saturday: 9am-5pm
vetfone™: 0800 980 5583
Open 24 hours, 365 days a year
Bank holiday hours may differ
Latest news regarding payment protection insurance.
Find out more about payment protection insurance
We are not currently accepting new members for M&S Premium Club. If you're an existing customer with a query about your account, you can choose from one of the following ways to contact us:
Supporting our customers and communities during this difficult time is our absolute priority. So, we want to provide a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.
To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.
Existing customers with accountFootnote 1* specific queries, please log into Internet Banking and contact us via the My Messages facility.
Footnote 1* [1]Current account, credit card and Everyday Savings Account.
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
For general questions not relating to your account, use our Live Chat service.
Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.
Monday - Sunday 8am to 8pm*
* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available
Customer Services/Complaints: 0345 600 5860
Lines are open 8am-8pm
Please use the following services to contact our Customer Service team.
British Sign Language video relay service
Monday to Friday: 8am-6pm
General enquires/Confirmation of cover: 0345 600 5860
Lines are open 8am-8pm
Travel Insurance policy enquiries: 0800 051 2616
Monday to Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-2pm
Medical assistance: 0800 051 3483 or +44 (0)160 360 3371 from abroad
Lines are open 24 hours a day, 365 days a year
Travel assistance: 0800 051 2627 or +44 (0)160 360 3724 from abroad
Lines are open 24 hours a day
Legal expenses claims: 0800 051 2675 or +44 (0)160 360 5633 from abroad
Lines are open 24 hours a day
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
For general questions not relating to your account, use our Live Chat service.
Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.
Monday - Sunday 8am to 8pm*
* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available
Everyday Savings Account
Existing customers: 0345 600 5860
Account opening: 0808 001 3131
Lines are open 8am-8pm
Unit trust/S&S ISA: 0808 005 5555 or +44(0)1244 688632 from abroad
Monday to Friday: 8am-6pm
Cash ISA
Existing customers: 0800 028 2824
Account opening: 0808 002 2222
Fixed Rate Savings: 0808 001 1111
Monday to Friday: 8am-6pm
Saturday: 9am-5pm
Fax: 01244 686 116
Please use the following services to contact our Customer Service team.
British Sign Language video relay service
Monday to Friday: 8am-6pm
Here are some of our most frequently asked questions about M&S Travel Insurance
M&S Travel Insurance Customer Care Team
Customer Service Centre
PO Box 7463
Perth
PH2 0YX
You can view further information relating to your insurance policy on our existing customers page.
Need a quote?
Please call: 0800 051 3263
Customer Services
Please call: 0800 051 6670
Monday to Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-2pm
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
For general questions not relating to your account, use our Live Chat service.
Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.
Monday - Sunday 8am to 8pm*
* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available
M&S Bank
PO Box 12
Gateway House
Gargrave Road
Skipton
BD23 9HL
Customer Services:
Existing customer queries: 0345 002 1127
8.30am-5.30pm, Monday to Friday
Complaints: 0345 002 1127
8.30am-5.30pm, Monday to Friday
Deaf, hard of hearing or speech impaired customers
Please use the following services to contact our Customer Service team.
Calls are recorded for our mutual security, training and monitoring purposes.
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