Contact us
Have a question or need a helping hand?
We're always here to help
Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.
Important update about online card payments
If you’ve recently had a declined card payment when shopping online, it might be because the retailer didn’t request the appropriate security checks to confirm the card payment was made by you. If this happens, contact the retailer to ask for another way they can accept your payment to complete your purchase. Visit our online payments are changing page for more information about the new industry-wide regulation changes.
Have a chat with us online
A quick and easy way to get in touch with us for any account specific queries is to use our ‘Chat with us’ service. This can be found within our Mobile Banking App or within Internet Banking.
Mobile banking app
You can 'Chat with us' on the M&S Banking App. Here's how:
- Sign in to the M&S Banking App
- Select 'Support'
- Then select 'Chat with us'
For those more straightforward banking queries, MOBI, our virtual assistant, will try to help you first. If MOBI can't answer your query, MOBI will seamlessly transfer your chat to an agent, who'll get back to you with an answer as soon as they can.
Available 24 hours a day, 7 days a week.
Internet Banking
You can ‘Chat with us’ within Internet Banking. Here’s how:
- Sign into Internet Banking
- Click the ‘Chat’ icon from selected pages when signed in
Need help getting back on Mobile or Internet Banking?
Existing customers can use our handy Mobile and Internet Banking access help tool.
Which product or service would you like to contact us about? Menu option currently is:
Bereavement support
Our specialist team are on hand to offer help and support.
We may
be able to answer or resolve your queries with our Frequently Asked Questions
Give us a call
Speak to one of our customer support team
Please call 03456005860 or +44 (0)1244 879080 from outside the UK
Deaf, hard of hearing or speech impaired customers
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
Contact us by post
You can send your documents to us at:
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Car Insurance
Online
Service your Car Insurance policy online.
Please be aware, you need to call us to cancel your policy or make a claim
Give us a call
Sales/get a quote
Please call 0330 018 0929 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm
Customer Services
Please call 0344 871 2349 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm
Complaints
Please call 0344 858 6877 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm
Make a claim
Please call 0344 412 2160 Lines are open 24 hours a day, 365 days a year
Contact us by post
Customer Services/Complaints
Fusion House,
Bretton Way,
Peterborough,
PE3 8BG
Making a complaint
Give us a call
Speak to one of our customer support team
Make a complaint
Please call 0345 900 0900 Lines are open 8am-8pm
Deaf, hard of hearing or speech impaired customers
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
Contact us by post
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Please include your name, address, postcode and your preferred contact number.
Credit card
We may be able to answer or resolve your queries with our Frequently Asked Questions
From 7 December 2020, we will no longer be accepting payments over the phone via our Customer Services team. There are still plenty of options to pay your bill, simply visit our 'ways to pay' page.
Give us a call
Speak to one of our customer support team. If you call us, you may be asked to verify your identity via a one-time passcode to your mobile phone. This will allow us to answer your query quicker.
Customer Services/Complaints
Please call 0345 600 5860 Lines are open 8am-8pm
Internet Banking help
Please call 0800 363 459 Lines are open 8am-8pm
Applications only
Please call 0800 997 996 Lines are open Monday to Saturday: 8am-8pm Sunday: 10am-6pm
Lost/Stolen cards
Please call 0800 085 2411 or +44 (0)1244 879080 from abroad
Card Security team
Please only call this department if you have received a letter or voice message from the
Card Security team.
Please call 0345 602 1568 Lines
are
open Monday to Sunday: 8am-8pm
Deaf, hard of hearing or speech impaired customers
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
British Sign Language Interpretation from home
How do I use it?
The first time you use the SignVideo service you will need to download a Live Plug in. This makes sure that you have good video quality and that your calls are secure. Please follow the instructions once you are connected to the Web Access page. You'll only need to do this the first time you use the service.
When you click on the 'Use SignVideo' button it will open a new window where you will be connected to the interpreter via video. To make sure we can get you through to the right person at M&S Bank as quickly as possible please make sure you have all your details ready.
What do I need?
You will need a device with a webcam that meets the following requirements:
iOS devices (8 or upwards), many Android devices
(4.4
upwards), PC
(i3 or above) or Mac with a webcam.-
IE9-11 or Firefox for Windows, Safari for
Mac.
-
Bandwidth of at least 256 kbp/s upload and
download
(384kbp/s
recommended).
Help and support
For troubleshooting and technical guidance on SignVideo's service, please contact SignVideo at help@signvideo.co.uk or call 0203 388 0771.
Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and M&S Bank for quality and monitoring purposes.
Contact us by post
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
We have now closed all our M&S current accounts
General Enquiries
Give us a call
Calling from the UK
Please call 0345 600 5860 Lines are open 8am-8pm
Calling from overseas
Please call +44(0)1244 879080 Lines are open 8am-8pm
Deaf, hard of hearing or speech impaired customers
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
Contact us by post
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Home Insurance
Give us a call
Claims
Please call 0800 051 2556 Lines are open 24 hours
Home emergency claims
Please call 0800 051 2556 Lines are open 24 hours
Quotes and Queries
Please call 0800 015 7760 Lines are open 8am-8pm Monday to Friday, 8am–6pm Saturday, 10am-2pm Sunday. Calls are recorded
Contact us by post
Customer Services
M&S Home Insurance
Aviva
Pitheavlis
Perth
PH2 0NH
OR
Home Emergency Claims team
HomeServe Membership Limited
Cable Drive
Walsall
WS2 7BN
Give us a call
Query or Claim - M&S Life Insurance policy purchased after December 2019
Please call 0333 207 4240 Lines are open Monday to Friday 9am-5.30pm (excluding public holidays)
Query or Claim - M&S Life Insurance policy purchased before December 2019
Please call 0345 745 6125 Lines are open Monday to Friday 8am-6pm
Deaf, hard of hearing or speech impaired customers
British Sign Language video relay service Monday to Friday: 8am-6pm
Contact us by post
After Dec 2019
M&S Life Insurance Claims department,
C/O HSBC
Life UK Limited,
PO Box 1053,
St Albans,
AL1 9QG
OR
Before Dec 2019
Claims department,
HSBC (Life) UK Limited,
PO Box 1011,
Bristol,
BS99 1GD
Claims department,
HSBC (Life) UK Limited,
PO Box 1011,
Bristol,
BS99 1GD
Give us a call
Applications
Please call 0800 363 400 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-7pm Sunday: 10am-6pm
Deaf, hard of hearing or speech impaired customers
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
Contact us by post
M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT
Pet Insurance
Give us a call
Speak to one of our customer support team
Customer Services and Complaints
Please call 0800 980 8740 Our customer services phone lines are open Monday to Friday 8am to 6pm and Saturday 9am to 5pm.
Contact us by post
M&S Pet Insurance,
Customer Relations team,
PO BOX 255,
Wymondham,
NR18
8DP
Payment Protection Insurance (PPI)
Club Rewards
Give us a call
Speak to one of our customer support team
Customer Services and Complaints
Please call 0345 600 5860 Lines are open 8am-8pm
Existing M&S Club Rewards with Insurance customers
- General enquires/Confirmation of cover: 0345 600 5860 Lines are open 8am-8pm
- Travel Insurance policy enquiries: 0800 051 2616 Monday to Friday: 8am-9pm Saturday: 9am-6pm Sunday: 10am-2pm
- Medical assistance: 0800 051 3483 or +44 (0)160 360 3371 from abroad Lines are open 24 hours a day, 365 days a year
- Travel assistance: 0800 051 2627 or +44 (0)160 360 3724 from abroad Lines are open 24 hours a day
- Legal expenses claims: 0800 051 2675 or +44 (0)160 360 5633 from abroad Lines are open 24 hours a day
Deaf, hard of hearing or speech impaired customers
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
Contact us by post
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
Savings and Investments
Give us a call
Speak to one of our customer support team
Everyday Savings Account
- Account opening: Please call 0808 001 3131 Lines are open 8am-8pm
- Existing customers: Please call 0345 600 5860 Lines are open 8am-8pm
Cash ISA
- Account opening: Please call 0808 002 2222
- Existing customers: Please call 0800 028 2824
Lines are open 8am-6pm Monday to Friday, 9am-5pm Saturday (closed Sundays and public holidays). Calls are recorded.
Fixed Rate Savings
- All enquiries: Please call 0808 001 1111
Lines are open 8am-6pm Monday to Friday, 9am-5pm Saturday (closed Sundays and public holidays). Calls are recorded.
Investments
- All enquiries: Please call 0808 005 5555
Lines are open 8am-6pm Monday to Friday (closed weekends and public holidays). Calls are recorded.
Fax
Deaf, hard of hearing or speech impaired customers
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
Contact us by post
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
Travel Insurance
We may be able to answer or resolve your queries with our Frequently Asked Questions
Give us a call
Speak to one of our customer support team
Get a quote
Please call 0800 051 3263. Lines are open 8am - 8pm Monday to Friday, 9am - 6pm Saturday, and 10am - 2pm Sunday. Calls are recorded.
Customer Services
Please call 0800 051 6670 Lines are open 8am-6pm Monday to Friday: 8am-4pm Saturday
Complaints
Please call 0800 056 3394 Lines are open 8am-6pm Monday to Friday: 8am-4pm Saturday
Emergency Medical Assistance
Please call 0800 051 6561 or +44 160 360 4906 from abroad.
Contact us by post
Customer Services/Claims/Complaints
M&S Travel Insurance
Customer Care Team
Customer Service Centre
PO Box 7463
Perth
PH2 0YX
Travel Money
Give us a call
Speak to one of our customer support team
Travel money
Please call 0800 363 484 Lines are open 8am - 8pm
Deaf, hard of hearing or speech impaired customers
British Sign Language video relay service Monday to Friday: 8am-6pm
Text Relay
We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.
Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.
If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.
You can find out more information about Text Relay services.
Contact us by post
M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US
Calls are recorded for our mutual security, training and monitoring purposes.
Ways to bank
Do it online
Register for Internet Banking and get access to your bank accounts on the go. From viewing transactions to making a payment, it’s simple and secure
Register for Internet Banking(opens in a new window)
Get mobile
With the M&S Banking App, it's easy to view your account(s) and keep track of your spend and payments. You can also get help with account specific queries with our 'Chat with us' feature.
T&Cs and device restrictions apply.