Frequently asked questions
When will I receive my rewards vouchers?
You'll receive any M&S vouchers you've earned four times a year usually in February,
November. They're prepared up to 3 months in advance so you might see your rewards
on your statement before you've received the M&S vouchers.
Remember, you need at least 200 rewards points in order to receive an M&S voucher.
less will be
carried over for next time.
I've lost/had my rewards vouchers
stolen, can I
If you've misplaced your M&S vouchers or had them stolen, get
with us and we'll see what we can do.
My rewards vouchers won't work, what do
Each M&S voucher has its own expiry date. Make sure that the M&S voucher you're
use is in date
and that you've not already redeemed it. If you're still having trouble using your
voucher, get in touch with us and we'll see what we can do.
How can I earn more rewards points?
With an M&S Credit Card you will earn rewards points every time
If you are a member of M&S Club Rewards you'll receive 2 extra
rewards points per £1 spent in M&S
when using your card online and in-store on top of the rewards points you earn already!
M&S Club Rewards is exclusively available to M&S Credit Cardholders, costing £10 a month
Can I check how many rewards points I have?
If you're an existing M&S Credit Cardholder, you can check how many rewards points you have:
- On your monthly statement
- By signing into Internet Banking
- By calling 0345 900 0900 and
selecting 1 for Credit Card, 1 again for 'make a payment'.
After entering some details about your account the automated service will provide you with
your outstanding balance and number of points.
- On your till receipt after making a purchase in a M&S Store.
Do rewards vouchers expire?
Rewards vouchers are valid for 15 months.