If you're a homeowner in the UK and want to temporarily welcome Ukrainian refugees into your home as
non-paying guests, you don't need to tell us. Your home insurance cover will stay the same and provide cover
for visitors.
This applies for the first 12 months that any refugees live with you, including when your
policy is due for renewal. After 12 months, if any refugees are still living with you, then you should tell
us when you next renew your policy.
We'd encourage you to check your policy to make sure it covers
your
needs. Be aware of any existing terms in your policy that might apply to visitors and get in touch with
us if you want to discuss your cover.
M&S HOME INSURANCE
Enjoy £20 of M&S vouchers to spend in the M&S Foodhall for new and renewing customers*
- Defaqto 5-star Rated home insurance.
- Compare home insurance cover options – choose from standard or premier
- Accidental damage cover included with all premier policies
- Pay monthly at no extra cost. 0% APR representative
M&S Home Insurance is underwritten by Aviva Insurance Limited. Terms and conditions apply.
M&S Home Insurance is not available to customers who live in the Channel Islands or Isle of Man
*New customers who buy a new M&S Home Insurance combined buildings and contents policy (a “New Policy”) between 10 May 2022 and 6 June 2022 (inclusive), will receive a £20 M&S voucher to spend in the M&S Foodhall (the “Gift”). Renewing customers who receive a renewal invite for a combined buildings and contents policy dated between the 10 May 2022 and 6 June 2022(inclusive), and subsequently renew, will also receive the Gift. Renewing policies (“Renewing Policy/Policies”) must have a renewal date between 11 June 2022 and 8 July 2022 (the “Renewal Period”) (inclusive). Full offer and voucher terms apply.
Fire, flood and more
M&S Home Insurance covers you for fire, flood, subsidence, storm damage and escape of water (excesses apply).
Cover for your home and possessions
M&S Home Insurance offers cover for your building and contents together or you can buy them separately. And if you make a claim under both buildings and contents, you’ll only pay one excess.
Easy application
Premier policies offer unlimited sums insured and you’ll get up to £1,000,000 buildings cover and up to £100,000 contents cover with a standard policy so you don’t need to guess how much it will cost to rebuild your home or how much your possessions are worth.
Cover for your valuables
There’s no need to list out your individual valuables either. There’s a single valuable item limits of £15,000 for a premier policy and it’s £10,000 with a standard policy.
Alternative accommodation
We’ll pay for somewhere for you to stay if you can’t live in your home due to damage covered by your policy.
New for old replacement items
If your belongings are lost or damaged you’ll receive brand new replacement items. Including clothes.
Bicycle cover
Both premier and standard policies provide automatic cover for your bicycles when they’re at home. You can also choose additional cover to help protect your bikes whilst you’re out and about.
Garden contents
Cover for the contents of your garden including theft or damage of plants, as part of your contents cover.
Extra protection
You can add accidental damage cover to your standard policy for that extra peace of mind and if you add home emergency cover to your policy, you'll have extra protection against household emergencies such as plumbing problems caused by leaking pipes or your boiler breaking down. You can also add legal expenses cover worth up to £50,000 and contents away from home cover to your policy.
No fees or charges
There are no charges if you want to spread the cost of your home insurance policy by Direct Debit. We don’t charge a fee for mid-term changes, but there may be an additional premium to pay. We also don’t charge a fee for cancellation or for duplicate policy documents.
Instant help
Important documents
M&S Home Insurance product information document(opens in a new window)
M&S Home Insurance policy booklet(opens in a new window)
M&S Home Insurance summary of cover limits(opens in a new window)
M&S Home Insurance Privacy Notice(opens in a new window)
M&S Home Insurance - about our insurance services(opens in a new window)
Review our full Home Security Checklist(opens in a new window)
Notice to Policy Holder(opens in a new window)
May to June 2022 offer T&Cs
May – June 2022 Offer T&Cs(opens in a new window)
M&S Foodhall Voucher T&Cs(opens in a new window)
Read our flood information guide
You may require Adobe PDF reader to view PDF documents. Download Adobe Reader
Cover you can rely on
Defaqto
5 Star Rated Home Insurance
Premier or standard home insurance cover?
With premier home insurance from M&S Bank, you get extensive protection – including cover for:
- accidental damage – from paint spills on the carpet to knocking a nail through a pipe
- storm damage to gates and fences
- accidental damage to freezer contents
- visitors' belongings
- students' possessions – when your children are at university or college
- a dependent relative's possessions – when they're in a residential care home
You'll pay less for our standard home insurance, but your cover limits will be lower. For a detailed comparison, please refer to the relevant policy booklets, or for a quick comparison take a look at the table below:
| Cover benefits | Premier | Standard |
|---|---|---|
| Buildings insurance limit | Unlimited sums insured | Up to £1,000,000 (inner limits apply) |
| Contents insurance limit | Unlimited (inner limits apply) | Up to £100,000 (inner limits apply) |
| Accidental damage cover | Included | Optional |
| Pedal cycle cover at home | Unlimited | Up to £100,000 |
| New for old replacements (including clothes) | Included | Included |
| Garden contents | Unlimited | Up to £100,000 |
| Storm damage to gates and fences | Included | Not covered |
| Up to 90 days unoccupancy | Included | Included |
| Protected no claims discount | Optional | Optional |
Cover limits will be lower with a Standard policy. Please ensure you read the policy booklet for full details and to check this policy meets your needs. There are key policy exclusions, limitations and other conditions. For example, M&S Home Insurance does not cover loss or damage resulting from wear and tear.
What's not covered
M&S Home Insurance can’t cover everything, some of the things we don’t cover include:
- Wet rot or dry rot damage
- Damage caused by wear and tear
- Damage or theft if your home has been unoccupied for more than 90 days in a row
Read the policy wording for full details of what is and isn’t covered with M&S Home Insurance.
FAQs
How do I make a claim?
If your policy number begins with MHO you can make a claim online, or call 0800 051 2556 and our claims team will be happy to help. Lines are open 24 hours, 7 days a week.
There are no claim forms to complete.
If your policy number begins with 830, please call our
claims
line on 0800 111 4901. Lines are open
8am-8pm
Monday to Friday and 9am-5pm Saturday.
Please have your policy number to hand when you call.
How can I pay?
You can pay by monthly instalments or in one annual premium.
Monthly instalments are paid by Direct Debit over 12 months and there is no additional charge to pay this way. If you choose to renew your policy, we will continue to take payments by instalment unless you tell us otherwise.
You can make an annual payment each year by credit or debit card and to assist you at renewal we can automatically renew the policy by your chosen payment method to make sure you continue to be covered.
Are there any charges to change or cancel my policy?
We don't charge a fee for mid-term changes, but depending on the change, there might be an additional premium to pay. To make sure that you have the right cover in place, please let us know of any changes that occur during the annual policy term.
If you wish to cancel the policy, there is no charge to do so.
What's a policy excess?
This is the amount of money you have to pay if you make a claim.
M&S Home Insurance has an excess of £100 on the buildings and contents sections, and you can choose to increase the excess and receive a discount to your premium.
If you make a claim that affects both the buildings and the contents, we will only charge you one excess on your claim, this will be the higher of the two if they are different.
Please note that for any buildings claim for subsidence, heave or landslip an excess of at least £1,000 will apply. Also an excess of at least £450 will apply to escape of water claims, this will be increased if you have chosen a higher voluntary excess on buildings or contents.
How do I know how much to insure my home and contents for?
You need to give us a value for the total amount of cover you need for all the contents you may take away from your home at any time and if you want Pedal Cycle cover away from home you need to tell us the value of your most expensive cycle.
Otherwise you just need to make sure that our cover limits are sufficient for you:
Premier:
- Buildings: unlimited
- Contents: unlimited
- Contents away from home: your choice up to a max total of £50,000
- Total valuables in the home: £50,000
- Single valuable items: £15,000
- Data: £2,500
- Property owners' and personal liability cover: £5m
- Domestic employees' liability cover: £10m
- Tenants' liability: £40,000
Standard:
- Buildings: £1m
- Contents: £100,000
- Contents away from home: your choice up to a max total of £25,000
- Total valuables in the home: £25,000
- Single valuable items: £10,000
- Data: £2,500
- Property owners' and personal liability cover: £2m
- Domestic employees' liability cover: £10m
- Tenants' liability: £40,000
Why is my renewal price different?
There could be a number of different reasons, including, but not limited to, the new regulations which affect all home insurance providers.
Your insurance provider Aviva is one of the UK's largest insurers and this gives them a huge amount of knowledge and data, painting a detailed picture of what the risks are and how these change from year to year, and from area to area. This means you may see differences in your price as these risks change.
I didn’t make any changes, why has my premium changed?
Prices don’t always change because of something you’ve done. For example, more overall claims in your postcode during the last year could mean that your price goes up if the risk is perceived to be greater. There are also external factors that might mean your insurance costs are more or less, including rising repair costs and recent changes to regulations.
The new regulations mean M&S Bank and Aviva have had to change the way prices are calculated, which may result in some customers seeing a higher price at renewal, while others could have a lower price.
Will the new guidelines mean my renewal price will come down?
It's possible, as the rules mean the price to renew your cover will be the same as, or lower than, the equivalent price for a new customer. As a result of the new rules, we expect prices for new customers to rise across the whole industry, and renewal prices to come down overall. That doesn't guarantee you'll see a drop in your price, partly because Aviva have already taken steps to limit price differences between new customers and those who are renewing their policy.
Also, prices are created individually for each customer based on a whole range of factors. Aviva can use the information they've built up to match each customer's price to their specific circumstances.
Does this mean you've been overcharging me for years?
No, it doesn't. Your insurance provider Aviva is one of the largest insurers in the UK, that means they have a lot of information to help them price accurately by painting a detailed picture of the changing risks for every customer's requirements, which they use in line with the current regulations.
I found a cheaper premium with another insurer, can you beat it?
You are offered the best price M&S Bank and Aviva can offer for the product cover you select. It's also worth remembering that not all insurance is the same, and cheaper is not always better. Your price may be different because of the level of cover you have with us, and you should always check that any quote meets your needs. If you're already insured with us, you can review and make changes to your existing cover at anytime.
Find out more about your current cover by signing in to your account
What are the new FCA regulations about?
The changes in regulations, that came into force from 1 January 2022, affect insurance providers. In short, they mean that:
- if you're already a customer, your renewal price will be the same as, or lower than, an equivalent price for a new customer
- for your home insurance, you'll have the ability to opt out of auto-renewal at any point during your cover term. Should you wish to do this please complete this form.
Are you, and other providers, increasing premiums to cover the cost of the new rules?
The new regulations mean that insurers and intermediaries, have had to change how prices are calculated.
As a result, prices are expected to rise for new customers across the whole industry, and renewal prices to come down overall. The biggest difference is likely to be in the first renewal after the change of regulations. This doesn't necessarily mean that your renewal price will be lower even if you haven't made changes to your policy. There are other factors at work, such as recent claims you may have made, more expensive repairs, severe weather and changes in law.
Does this renewal have a loyalty penalty on it?
No. Your renewal price will be the same as, or lower than, an equivalent price for a new customer, in line with the latest rules. A loyalty penalty would mean that your renewal price would be higher than an equivalent price for a new customer.
I got a new quote from you online which is cheaper than my renewal price – is this still allowed? Isn't this an example of price walking?
No. Price walking would be where your premium goes up at renewal rather than in line with changes to your risk. The new regulations mean that your renewal price will be the same as, or lower than, the equivalent price for a new customer, which helps prevent price walking.
If there's a sizeable difference between your renewal price and the new customer quote price you received from us online, it's worth checking that your new quote includes all the same cover as your current policy. For example prices differ depending whether you bought it online or over the phone.
You must make sure any quote meets your needs. If you're already insured with us, you can review and make changes to your existing cover at any time.
There are other factors that could result in different prices. For example, the day your renewal price is calculated which is approximately 30-40 days before your policy ends. It is checked against the equivalent price for a new customer. If you get a new customer price at a later date, prices may have changed since the original calculation date.
Find out more about your current cover by signing in to your account
Does this affect the complaint I previously raised about my renewal price?
No. Your rights haven't been affected by this decision. If your complaint if still ongoing, there shouldn't be any difference to how it's handled. If it's already been closed, there's more about this in the letter that was sent to you after your complaint was closed.
Should I shop around for a better quote from other providers?
You can always get a quote from other insurance providers. Just make sure you check that any quote meets your needs. If you're already insured with us, you can review and make changes to your existing cover at any time.
As your renewal price with us will be the same as, or lower than, an equivalent price for a new customer, you won't pay more for staying with us for the year ahead.
Find out more about your current cover by signing in to your account
Lines are open 8am-8pm Monday to Friday, 8am–6pm Saturday, 10am-2pm Sunday. Calls are recorded.
We carefully selected Aviva Insurance Limited to provide this quality home insurance. Terms, conditions, exclusions and limitations apply.
* New customers who buy a new
M&S Home
Insurance combined buildings and contents policy (a "New Policy") between 10 May 2022 and 6 June
2022 (inclusive),
will receive a £20 M&S voucher to spend in the M&S Foodhall (the "Gift"). Renewing customers
who receive a renewal
invite for a combined buildings and contents policy dated between the Opening Date and the Closing Date
(inclusive),
and subsequently renew, will also receive the Gift. Renewing policies ("Renewing Policy/Policies") must have
a
renewal date between 11 June 2022 and 8 July 2022 (the "Renewal Period") (inclusive).
The promotion is only open to new M&S Home Insurance customers who are aged 18 years or over; and are
permanent
residents of the United Kingdom (excluding the Channel Islands and Isle of Man); and buy a New Policy from
the M&S
Bank website or over the M&S Bank telephone lines; and are purchasing a New Policy and not amending an
existing
policy. Customers who purchase a New Policy through a comparison, affiliate or cashback website are not
eligible for
the Offer. Customers purchasing or renewing a standalone buildings or contents policy are not eligible for
the
Offer.
The promotion is only open to existing M&S Home Insurance customers who are aged 18 years or over; and
are permanent
residents of the United Kingdom (excluding the Channel Islands and Isle of Man); and are renewing an
existing
combined building and contents policy which was originally bought from the M&S Bank website or over the
M&S Bank
telephone lines; and receive a renewal invitation dated between the Offer Opening Date and Closing Date
(inclusive);
and have a policy renewal date within the Renewal Period (inclusive). Renewing Policies originally purchased
through
a comparison, affiliate or cashback website are not eligible for the Offer. Renewing Policies which have a
renewal
date outside the Renewal Period are not eligible for the Offer.
You will be eligible for the Offer as long as your policy is still active and has not been set to cancel by
you, the
insurer (Aviva) or M&S Bank on behalf of Aviva, within 14 days of the policy purchase or renewal date.
By purchasing or renewing a policy within the Opening Date and Closing Date, you confirm that you are
eligible for
the Offer. The Promoter may require you to provide proof that you are eligible to enter the promotion. The
Promoter
shall have the sole decision on whether any eligibility requirements have or have not been met.
The decision of the Promoter is final, and no correspondence or discussion will be entered. The Promoter
does not
accept any responsibility if you are not able to use the M&S voucher. We can remove or vary this offer
in whole or
in part at any time and without prior notice. This offer is not transferable, and it may be amended,
withdrawn,
extended, or suspended at any time without notice. If there is any reason to believe that there has been a
breach of
these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from
participating in the promotion. These terms and conditions shall be governed by English law, and the parties
submit
to the exclusive jurisdiction of the courts of England and Wales.
Voucher inclusions:
Food and flowers
Voucher exclusions:
Clothing, homeware, beauty, beers, wines & spirits, M&S hospitality, Mai sushi, orders placed via
our in store or
online food ordering service or on ocado.com, stationery, cards & wrap,
hampers, gift cards/vouchers,
M&S opticians,
personalisation services, repair services and charity items.
Valid in selected M&S stores in the
UK and
Channel Islands on presentation of this original voucher at the till (excluding M&S Outlets, BP Connect
and M&S
stores located in airports, railway stations, motorway services, hospitals and food to go locations). Each
voucher
has a value of £10 and can be used in full or part payment. No change will be given for qualifying
purchases of less
than £10. Voucher cannot be used with staff discount. Voucher applied after all other discounts. Can
only be used
once in a single transaction. Voucher must be handed in on redemption. Voucher is strictly non-transferable
and
cannot be sold or exchanged for money or money’s worth. Refunds will be given in accordance with your
statutory
rights only. Offer cannot be used against purchases made prior to the receipt of this voucher. M&S
reserves the
right to reject this offer with reasonable cause.
© Marks and Spencer plc. Waterside House, 35
North Wharf
Road, London W2 1NW. All information correct at time of going to press.