How can M&S Bank support your health and accessibility needs?
At M&S Bank we're passionate about treating customers fairly and understand that everyone needs something a little different. We're committed to developing products and services that support everyone, so if something isn't working for you, get in touch to let us know.
Here's some more information about what we have available to support you:
Digital banking
Digital access to your accounts can be a useful way to help support your needs. Learn more about digital banking.
Managing money during illness
Whilst we want everyone to have as much access to their banking as possible, there may be times when a little more support is needed.
Card options
Our credit cards are designed to support you by:
- Have two raised dots on the front of the card to let you know that it’s a credit card and that the card is the right way up.
- Having a notch on the bottom of the card to let you know that the other end has the chip on it, so you know which way to enter the card into a card machine.
CHIP & PIN
All of our M&S Credit Cards are sent as a CHIP & PIN card. If this isn’t suitable for you, we can send you a signature card instead where you will need to sign for each transaction you make. Visit our contact us page to request a signature card.
Contactless
All of our cards will work at contactless readers throughout the UK where you can pay for items up to £100 in stores without having to enter your PIN. For security reasons, sometimes you will be asked to insert your card and enter your PIN. Learn more about contactless.
Digital wallet
Use a compatible smartphone or watch to pay for purchases without having to use your card or a PIN. Learn more about how to use your Digital Wallet.
Large card
We can send you a copy of your card details in braille, large/giant print or audio. You will still keep the same card but we’ll also send you a large copy of your details which can be used when making purchases online. Visit our contact us page to request your large card details.
Braille, large print & audio
We can provide your written communication in braille, large/giant print or audio.
Statements, credit card details and any responses to correspondence from you can automatically be sent this way. For any other written communication, you’ll need to get in touch each time to request a copy be sent in your preferred method.
Visit our support needs page for more information on how to notify us.
M&S PASS & card reader options
By downloading the M&S Bank app on your mobile or tablet, you’ll be able to use the accessibility settings on your device to support you in accessing the digital M&S PASS .You’ll need this to verify certain online transactions and digital banking activity. If you’re unable to use the M&S Bank app, we have alternatives to support you:
Digital accessibility
Did you know that there’s a whole host of accessibility settings on your mobile, tablet or computer that can support your needs?
AbilityNet’s ‘My Computer My Way’ provides information on how to make the most of these accessibility settings. Choose your operating system and then filter by need, adjustment, condition and symptom.
AbilityNet also provide digital skills support in partnership with BT Group. Available to people aged 65 and over, these free workshops are running in various locations across the UK, in either communal spaces or at your home to help you improve your digital skills. To learn more, visit Digital Skills Training for older people and disabled adults.
