Internet Banking

Manage your credit card and Everyday Savings Account online

Sign in to Internet Banking

How to register

The benefits of Internet Banking

Convenient

Manage your credit card and Everyday Savings Account online from the comfort of your home

Safe and secure

Sign in securely using unique security codes

Support

Ask questions using 'Chat with us' any time, day or night

Access the app

Registering for Internet Banking also allows you access to the M&S Banking App

Need help getting back on Mobile or Internet Banking?

Whether you've forgotten your sign in details or locked out of Internet Banking, our handy Mobile and Internet Banking access help tool can help you get back online.

Register for Internet Banking

Follow our simple step by step guide to get you up and running online.

Get the app

Once you have registered for Internet Banking, you can then download and set up our banking app.*

With the app you can carry out your day-to-day banking in the palm of your hand for your M&S Credit Card.

* Available on compatible devices

Have a question about our digital banking services?

Just ask our Virtual Assistant to see if it can help.

Frequently asked questions

How do I view my statements within Internet Banking?

To view your statements within Internet Banking, simply:

  1. Sign in to Internet Banking
  2. Select the account you want to see your statement for (credit card or Everyday Savings Account)
  3. Select 'Your statements', followed by 'Previous statements'
  4. Then, select the statement date you want to view and it will automatically download as a PDF

How do I sign in to Internet Banking using an M&S PASS?

To sign in to Internet Banking, you'll need to generate a unique single-use security code, using either a Digital M&S PASS (within the M&S Banking App), or a physical M&S PASS.

Using the M&S Banking App

  1. Go to the Internet Banking sign in page and enter your username
  2. You'll then be asked to enter your security code. To generate this code launch your M&S Banking App, but do not sign in
  3. Tap the 'Generate security code' option at the bottom of the page, and then select 'Internet Banking - Sign in code'
  4. Enter your 6 digit Digital M&S PASS PIN, or use your fingerprint or face to generate a 6 digit security code
  5. Enter the security code generated in to the box on the sign in to Internet Banking screen

Using a physical M&S PASS

  1. Go to the Internet Banking sign in page and enter your username
  2. You'll then be asked to enter your security code. To generate this code, you'll need to use your physical M&S PASS
  3. Switch on your M&S PASS - press and hold down the green (bottom right hand) button for 2 seconds to turn on your M&S PASS, then enter your PIN. Now press the green button to generate a single-use security code
  4. Enter this code on the Internet Banking sign-in screen and click 'Sign in'

You'll also find some useful videos on our How to sign in to Internet Banking using your M&S PASS page.

How do I update my personal details within Internet Banking?

  1. Sign in to Internet Banking
  2. Select 'My Details and Preferences' on the left hand side, and select the details you wish to update
  3. Follow the instructions on the screen. You will need your M&S PASS to verify your changes

You can also visit our Update your contact details page.

How do I check for secure messages within Internet Banking?

  1. First make sure you are signed in to M&S Internet Banking
  2. On the 'My Accounts' screen please select 'my messages' from the list on the left hand side of the screen
  3. On the next screen, you'll see all messages we have sent you in your inbox. The ones with a green mark next to the subject title are new messages that you haven't read
  4. To view a message, click the subject title
  5. You can delete or print messages using the buttons at the bottom of the screen

Important documents

Digital banking terms

You may require Adobe PDF reader to view PDF documents. Download Adobe Reader(opens in a new window)

Our Digital Security Promise

We want you to feel safe using our digital services, find out more about our security promise.

Explore more

M&S PASS

An M&S PASS generates a unique, single use security code that you'll need to enter when you sign in to Internet Banking.

Explore digital banking

Set up digital banking for your credit card or Everyday Savings Account, and access your accounts safely and securely at your convenience.

Banking app

Securely sign in, view balances and make payments. All from our banking app.