Help & support

We want to help you find what you're looking for

Popular topics

Digital Banking help tool

Our handy Mobile and Internet Banking access help tool can help you get back online.

Use tool This link will open in new window

Forgotten Internet Banking details

Here are the steps that you'll need to follow to reset your details and get yourself back online.

Find out more

Self service forms

Credit card support

Everything that you need to know about your credit card.

Find out more

Digital banking

Take control of your finances with a range of ways to bank online.

Find out more

Contact us

If you need to get in touch with us, here are our phone numbers and addresses to help you get through to the right place.

Find out more

Your support needs

Tell us how we can support you with your banking in a way that works for you.

Find out more

Manage your account online

Sign in to Internet Banking This link will open in new window

Update your personal details

Set up a Direct Debit

Make a payment

Change password

Dispute a transaction

Query a transaction or raise a dispute

What else can we help you with?

Complaints

If you're not completely happy with our service, here's how to make a complaint. This link will open in new window

Financial support

if you're feeling the pinch, here are steps you can take to save money and boost your household budget. This link will open in new window

Power of attorney

Guidance and support for those with power of attorney or those considering it. This link will open in new window

Bereavement support

Help and support through the process of making financial decisions when someone passes away. This link will open in new window

Service status

Check to see how services like Internet Banking, Telephone Banking and our mobile app are performing. This link will open in new window

Managing money with dementia

Find out how we are working towards making M&S Bank a demntia-friendly business. This link will open in new window