Help & support

We want to help you find what you're looking for

What can we help you with today?

Forgotten Internet Banking details

Here are the steps that you'll need to follow to reset your details and get yourself back online.

Find out more about how to reset your Internet Banking details

Credit card support

Everything that you need to know about your credit card.

Find out more about Credit card support

Register for Internet Banking

Manage your credit card and Everyday Savings Account online.

Find out more about registering for Internet Banking

Digital banking

Take control of your finances with a range of ways to bank online.

Find out more about digital banking

Contact us

If you need to get in touch with us, here are our phone numbers and addresses to help you get through to the right place.

Find out more about how to contact us

Your support needs

Tell us how we can support you with your banking in a way that works for you.

Find out more about support needs

Ways to bank

Do it online

Register for Internet Banking and get access to your bank accounts on the go. From viewing transactions to making a payment, it’s simple and secure

Find out more about Internet Banking

Get mobile

Staying on top of your banking has never been simpler. With our app, it's easy to view your account and keep track of your spends and payments

Find out more about the M&S Banking App

Need help getting back on Mobile or Internet Banking?

Existing customers can use our handy Mobile and Internet Banking access help tool.

Use tool to access help

Dispute a transaction

Query a transaction or raise a dispute

Find out more about disputing a transaction

Have a question about our banking services?

Ask our 24/7 Virtual Assistant