How are our services performing?

We always do our best to ensure you receive the best service, but sometimes there may be issues which could affect our service. If you think there might be a problem with our service, you can check this page to see how everything is performing.

Internet Banking

Internet Banking for M&S Credit Card and Everyday Savings Account customers.

All our Internet Banking services are operating as expected

Telephone Banking

Telephone Banking for all products and services excluding insurance.

All our telephone banking services are operating as expected

Mobile Banking

M&S Banking App.

All our mobile banking services are operating as expected

Card transactions

Payments and purchases using M&S Credit Cards, including Apple Pay, Google Pay & Samsung Pay.

All our card transaction services are operating as expected

Open Banking, Mobile Banking and Internet Banking performance and availability

View detailed information about how Open Banking and direct digital channels have performed. These are published every quarter.

To find out more about what we offer and how we’re doing it, view our Open Banking page.

Open Banking October – December 2023 channel performance and availability

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If you believe there is a problem with one of our services, please Tweet us @mandsbank or phone us on 0345 900 0900.

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