Service status

Check how our services are performing, what planned work is coming up, and what it might mean for you.

M&S Bank app - working normally

On Sunday 13 September, from 23:00 BST to 14 September 05:00 BST, the M&S Bank app will be unavailable whilst we perform essential maintenance.
Online Banking - working normally

On Sunday 13 September, from 23:00 BST to 14 September 05:00 BST, Online Banking will be unavailable whilst we perform essential maintenance.
Telephone Banking - working normally

On Sunday 13 September, from 23:00 BST to 14 September 05:00 BST, Telephone Banking will be unavailable whilst we perform essential maintenance.
Chat - working normally
Card transactions - working normally

On Sunday 13 September, from 23:00 BST to 14 September 05:00 BST, as Mobile Banking will not be available, all 3D Secure transaction authorisations will be performed by SMS (text message). Please ensure you have registered your mobile number with us to avoid any disruption to your card spending during this time.
Payments - working normally
Website - working normally

Open Banking and Digital Banking performance and availability

View detailed information about how Open Banking and direct digital channels have performed. These are published every quarter.

To find out more about what we offer and how we’re doing it, view our Open Banking page.

If you believe there is a problem with one of our services, please contact us.