Features and benefits
Premier, standard or essential cover options
Choose from three different levels of cover - premier and standard cover (our long term policies) or essential cover (12 month limited or vet fee limited per condition policy).
Medical advice - just a phone call away
All our pet insurance policies include access to vetfone™ – a freephone 24 hour pet helpline, manned by qualified veterinary nurses who can give you guidance on the condition of any pet you're responsible for, not just your own.
Pay by monthly instalments - at no extra cost
You can spread the cost of your pet insurance over 12 months by paying by Direct Debit – and we won't charge you more to do this.
Our insurance gives you access to a range of services from information about local pet care providers to bereavement support.
15% online discount †
Save 15% on new policies when you buy online (excludes renewals and amendments to exiting policies. Prices rise at renewal).
Like us, as pets get older, sadly they're more likely to get ill. In fact our claims data shows that the cost of looking after your pet's health doubles every four to five years. That's why your renewal price increases each year and your excess will increase when your pet turns nine. Unfortunately, once a pet has been taken ill, in general they're more likely to get ill again. That's why, if a claim is paid, the price you will pay next year can double. It’s important you budget for renewal prices to increase as your pet gets older. How much they go up is different for everyone and depends on things like your pet’s breed, their age and health, and there is no limit to how much your renewal price can increase over time.
Coronavirus (COVID-19): customer update
To enable us to help those customers in urgent need of support we would ask that you service your account online where you’re able to. At this time, as we support customers impacted by Covid-19, we are experiencing longer than usual call wait times, so we ask that you please only call for the following reasons:
- Where contacting us by phone is your only option
- For urgent claims
- If you have a policy due for renewal within the next five days
- If you have been unable to contact us to pay your renewal due to illness and are worried you may now be uninsured
Customer Services – 0800 980 8740
Our customer services phone lines are open Monday to Friday 8am to 8pm and Saturday 9am to 5pm.
Claims – 0800 980 8750
Our claims phone lines are open Monday to Friday 8am to 6pm and Saturday 9am to 5pm. Bank holiday hours may differ.
If you are looking to get a quote or purchase a new policy, you can do this online.
For all other enquiries, please visit our frequently asked questions page where you will find further information about your insurance product, ways to service your policy and how to submit a claim online and alternative ways to get in contact with us.
Compare premier, standard or essential cover
Choose the level of cover that suits your needs:
We like to offer our customers choice, which is why we offer three levels of cover.**
Our premier cover provides you with lifetime cover, allowing you to claim up to £7,000 in vet fees each year. We reinstate this limit annually, as long as you renew each year without a break in cover.
Standard cover offers up to £4,000 towards vet fees each year with a limit of £1,000 for each separate illness or injury each year. Like our premier policy, our standard cover is also reinstated annually, as long as you renew each year without a break in cover.
Essential cover offers you valuable protection for illnesses or injuries for a shorter period of time. It allows you to claim, for each new condition, up to a £3,000 limit in vet fees or for a maximum claim period of 12 months from the first date of vet treatment. Once you reach either, whichever comes first, you will no longer be able to claim for the same condition in the future, even if you renew your policy.
New developments in diagnosis and treatment mean that vets can now give your pet even better care. This is great news for your family pet, but has meant a rise in vet fees and the cost of claims.
Our premier or standard insurance policies offer lifetime covers, as long as you renew your policy with us and there’s no break in cover, we’ll reinstate your vet fees limit each year. So, if your pet begins to develop an ongoing condition, while insured with us, you can continue to claim for the condition each year. You may find it difficult to get this condition covered on a new policy once it is discovered as it would be classified as a pre-existing condition if you didn’t have a lifetime cover policy.
The cost of looking after your pet's health doubles every four to five years. That's why your renewal price increases each year and your excess will increase when your pet turns nine, if a claim is paid, the price you will pay next year can double. It’s important you budget for renewal prices to increase as your pet gets older, there is no limit to how much your renewal price can increase over time.
Take a look at the below table to compare the three levels of cover.
|Veterinary fees and treatment period up to:||£7,000 in total in each period of insurance (12 months). No separate limit on each illness or injury||£4,000 in total in each period of insurance (12 months). £1,000 maximum each illness or injury in each period of insurance||£3,000 each illness or injury or a maximum claim period of 12 months (whichever is reached first). Claim period starts from the first date of vet treatment|
|Complementary treatment including hydrotherapy up to:††||£1,000||£500||£500|
|Treatment food up to:††||£200||Not covered||Not covered|
|Behavioural disorder up to:††||£250||Not covered||Not covered|
|Dental treatment:††||Injury and illness||Injury and illness||Injury only|
|Travel expenses (no excess applies) up to:††||30p a mile||Not covered||Not covered|
|Third party liability (dogs only) up to:||£2,000,000||£1,000,000||£1,000,000|
|Death from injury up to:||£1,500||£600||£600|
|Death from illness (less than age 9 only) up to:||£1,500||£600||£600|
|Putting your pet to sleep and cremation or burial (no excess applies) up to:||£200||£100||£100|
|Advertising for missing pet up to:||£1,250||£600||£600|
|Reward for missing pet up to:||£750||£600||£600|
|Stolen or missing pet up to:||£1,500||£600||£600|
|Emergency boarding or daily minding up to:||£70 per week, £750 in total||£60 per week, £600 in total||Not covered|
|Pets abroad cover includes the following number of trips, of up to 60 days each:||3||0||0|
|Pets abroad cover:||£2,000||Not covered||Not covered|
|Holiday cancellation/cutting your trip short:||£3,000||Not covered||Not covered|
*Customers who obtain a quote
for and purchase a new M&S Premier or Standard Pet Insurance policy between 16 July 2021 and 27
(inclusive) and purchase within the quote validity period will qualify for M&S vouchers to
spend in store
(“the offer”). Customers purchasing a Premier policy will receive £40 M&S Vouchers, customers purchasing a
Standard policy will receive £20 M&S Vouchers. The Offer is open to new M&S Pet Insurance customers who
quote for and purchase a Premier or Standard Pet Insurance policy directly through the M&S Bank website or
over the phone with the M&S Pet Insurance Contact Centre (“Eligible Customers”). Customers who purchase a
policy through a comparison, affiliate or cashback website are not eligible for the Offer.
Customers who purchase an essential cover policy are not eligible for the Offer. Existing M&S Pet Insurance customers who are amending or renewing their existing policy are not eligible for the Offer. Eligible customers are able to claim one Offer per pet insured. Eligible Customers will receive the Vouchers to spend at select M&S UK retail stores. The Vouchers are valid for single use only and can be used in full or part payment. No change will be given if the full value of a Voucher is not spent. The Vouchers will be sent to Eligible Customers within 60 days of the start date of the qualifying purchase. Customers will receive the Vouchers via post as long as their policy is still active and has not been set to cancel by you, the insurer (RSA), or M&S Bank on behalf of RSA. The Vouchers are not transferable, for auction, sale or re-sale or redeemable for cash and there is no cash alternative. The Vouchers are valid until 30 April 2022 and must be used before this expiry date (“Voucher Expiry Date”). Replacements will not be issued for lost or damaged Vouchers or Vouchers which have not been used by the Voucher Expiry Date. The Vouchers are subject to further terms and conditions, detailed below. We reserve the right to withdraw or replace this Offer with suitable alternatives at any time and without notice. The Promoter of this Offer is Marks & Spencer Financial Services plc, Kings Meadow, Chester CH99 9FB. This Offer is being administered and managed on behalf of M&S Bank (which is a trading name of Marks and Spencer Financial Service plc) for M&S Pet Insurance by The Marketing Lounge Partnership, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire, WA4 4PG.
SINGLE USE ONLY EXCLUDES: Stationery, schoolwear, furniture, cards and wrap, beers, wines, spirits, Made to Order Suits, tailoring alterations, ‘Your School Uniform’ Service, repair services, furniture delivery charges, furniture disposal service, name tapes, Gift Cards/Vouchers, charity items, sale and clearance items, M&S Dine In, Food to Order, Lunch to You, M&S Cafés, deli bars, deli counters, Market Place, Wasabi and restaurants.
Valid in selected M&S UK stores on presentation of this original voucher at the till excluding Channel Islands, M&S Outlets, BP Connect and M&S stores located in airports, railway stations, motorway services, hospitals (as well as M&S Café, M&S Food to Go takeaway counters, Delis, Kitchens and Restaurants). The voucher and can be used in full or part payment. No change will be given for qualifying purchases of less than the voucher amount. Voucher can be used with staff discount. Voucher applied after all other discounts (excluding staff discount, which will be applied last). Can only be used once in a single transaction. When used in-store, must be handed in on redemption. Voucher is strictly non-transferable and cannot be sold or exchanged for money or money’s worth. Refunds will be given in accordance with your statutory rights only. A credit note for the value of this voucher will be issued if items are subsequently refunded. Offer cannot be used against purchases made prior to the receipt of this voucher. M&S reserves the right to reject this offer with reasonable cause. © Marks and Spencer plc. Waterside House, 35 North Wharf Road, London W2 1NW
†Excludes renewals and amendments to existing policies. Your renewal price increases each year and your excess will increase when your pet turns 9, if a claim is paid, the price you will pay next year can double. There is no limit to how much your renewal price can increase.
** Whatever policy you choose you will not be able to claim for any changes in your pet's health or behaviour before a policy is started or in the first 14 days of cover or for death from illness after your pet's 9th birthday. Please note that if you change your level of cover at renewal, the maximum amount you can claim may change and you may no longer be covered for existing conditions.