A Rewarding Environment

Working at Head Office

  • Free hot drinks
  • Free car parking
  • Free lunchtime bus into Chester
  • Subsidised restaurant
  • Subsidised gym
  • Onsite beauty salon
  • Subsidised Starbucks café
  • Onsite M&S shop
  • No dress code

Reward and recognition

  • A variety of employee recognition schemes and awards
  • 20% discount on M&S purchases
  • Annual performance pay reviews
  • Discretionary annual bonus
  • Global career bands and external data used to determine salary levels
  • Recognition for long service anniversaries
  • GCB 7 & 8 employees eligible for overtime
  • GCB 6 employees eligible to weekend allowance
  • First aider allowance of £180 p.a.
  • Access to a DC pension scheme:
    – 10% company contribution on first £20k
    – 9% contribution for pensionable salary above £20k
    – up to 7% voluntary contribution matched
  • Access to Share Incentive Plan and Save As You Earn
  • Preferential rates on a range of M&S Bank and HSBC products

Social and community

  • Discounted tickets for a wide range of social activities
  • A range of onsite fundraising opportunities throughout the year
  • A paid community day each year
  • A full calendar of social events for you and your family to attend


  • Private medical insurance for you and your family
  • Flexible, personalised benefits packages
  • Contribution towards eyesight test and glasses
  • Up to 26 weeks' sick pay
  • Personal Accident Policy cover for all employees
  • Life cover for all employees
  • Up to 10 days' paid compassionate leave
  • Support tools including telephone counselling
  • Cycle to work scheme

Work-life balance and family

  • Up to 28 days' holiday, dependent on grade, with the option to buy/sell up to five days
  • Variety of flexible working opportunities
  • Up to six months' sabbatical leave, with the first month paid
  • 19 weeks' maternity leave at full pay
  • Optional shared paternity leave
  • Up to two weeks' paid paternity leave
  • 19 weeks' paid adoption leave
  • Childcare voucher scheme
  • Four weeks' unpaid parental leave a year, per child
  • Up to five days' emergency family leave for primary carers

Learning and development

  • A variety of local learning and development programmes
  • Access to the HSBC University
  • Support for professional qualifications and the Apprenticeship programme
  • STAR: a programme to develop future leaders of the business, aimed at Grades GCB 6-8
  • A GCB 5 talent programme
  • 'Learning at Work' annual event