Support and information can be found on our Covid-19 support page.

To help assist you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.

We're introducing an NHS and emergency services banking hour, from 6-7pm every day. We'd ask that customers avoid calling us for their routine banking needs during this time.

Diversity and Inclusion

At M&S Bank, we're committed to ensuring everyone feels valued and respected. Our goal is to have an inclusive environment where you can be at your best. Our commitment to creating a diverse and inclusive workplace has been recognised by Stonewall, and we are proud to be part of its Diversity Champions programme.

Our colleagues are committed to delivering the high 'M&S-standard' of customer service and in return we offer a working environment of respect and support, where everyone is able to achieve their full potential.

Our Diversity & Inclusion Committee, which is colleague-led, is a hugely valued network which drives forward a range of initiatives to nurture an inclusive working environment for all. The committee consists of six strands:

  • Ability & Wellbeing
  • Balance – focusing on gender diversity
  • BAME – focusing on diversity of race and ethnicity
  • Faith – focusing on religion
  • Flex – focusing on flexible working
  • LGBTQ+
Members of M&S Bank's Diversity & Inclusion Committee