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Cookie Policy

Find out how and why we use cookies

We use cookies on our website to make it safer and easier for you to use. When you visit our site, cookies let you sign in to Internet Banking and apply for products and services online.

As you may be aware, new legislation means we have to get your consent to use certain cookies. We’ve produced this cookie policy to explain what cookies are, how we use them and the benefits they bring.

What are cookies?

Cookies are small text files that are sent to and stored on your computer whenever you visit a website. The same thing happens if you use a smartphone or any other web-enabled device to access the internet. Cookies are useful because they allow a website to recognise your computer or smartphone – and remember what you did when you visited the site in the past.

We use cookies for a variety of reasons – to help you find your way around our website more easily, to protect your personal details and to carry out essential security checks. Some of the things cookies are used for can also be achieved with similar technologies. This policy refers to ‘cookies’ throughout, but it also includes these other technologies.

You can read more about cookies at

How cookies make our website safer and easier to use

Cookies are used to protect your privacy when you’re using our website. They let you complete online application forms securely and if you leave your computer signed in to Internet Banking, cookies will prompt you to end your secure session – or automatically end the session for you.

Cookies also enable us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you our other products and services you may be interested in.

Finally, we use ‘analytics’ cookies to help us improve our website for people who visit it regularly. They help us work out what you like and don’t like about the site – and how we can make things better for you.

When we include links to other websites, please bear in mind they’ll have their own privacy and cookie policies that govern the use of any information you submit. We recommend you read these policies as we are not responsible or liable for other companies’ privacy practices.

How we work with trusted third parties

The third parties we trust to supply products and services to our customers include our insurance policy providers and partners who provide important online services such as Ask Hannah, our automated virtual assistant.

The only time we’ll use cookies to share your information with a third party is when you’ve given us your consent – for example, if you’re applying for home insurance we’ll ask for your consent to send your details to our trusted home insurance provider.

How you can manage cookies

The browsers on most computers, smartphones and other web-enabled devices are usually set up to accept cookies. If you want to change your cookie preferences for our website, or any other websites, you can do this through your browser settings. Your browser’s Help function will tell you how to do this.

Before you change your cookie preferences, remember that cookies are often used to enable and improve certain functions on our website. So if you choose to switch off (or disable) certain cookies, it’s likely to affect how our website works. For example, if your browser is set to disable ‘session’ cookies, you won’t be able to sign in to Internet Banking.

For more information on how to disable cookies, visit

How we protect your privacy

To find out more about how we protect your privacy when you’re using our website, read our Website Terms and Privacy Statement