Frequently asked questions
Do cookies mean I could get cold calls or junk mail?
Can cookies pass on my personal details to other companies?
The only time we may share personal details collected by cookies is when you’ve given us your consent. For example, if you apply for a home insurance, we’ll ask for your consent to pass your details to our trusted home insurance provider.
Do cookies compromise my security when I’m signed in to Internet Banking?
The cookies we use are completely safe and secure. In fact, many of them are used to provide important security features such as protecting your personal details and your accounts.
Can cookies give other people access to my computer’s hard drive?
The cookies we use can’t go into your computer, smartphone or any other web-enabled device and obtain information about you or your family, or read any material kept on your hard drive.
If I use a public computer, will someone be able to get my details from the cookies?
Our cookies can’t be used by anyone else who has access to the computer you’ve used – so they can’t find out anything about you, other than the fact that you’ve visited our website. If you use a public computer to sign in to Internet Banking, our cookies won’t compromise the security of your personal details and accounts in any way.
You can read more about cookies at allaboutcookies.org