How to use a card reader

• Step 1: When making a payment online, before you can complete the payment a verification screen will pop up with instructions on how you can confirm your identity using a card reader
• Step 2 : Insert your M&S Credit Card into the top of your card reader and press the ‘Respond' button
• Step 3: Enter your card PIN and press the ‘Enter' button
• Step 4: Enter the authentication code shown on the payment screen into your card reader and press the ‘Enter' button
• Step 5: The card reader will generate a one-time passcode; you need to enter this into the payment screen to confirm your payment

You'll see a confirmation of your payment on the checkout screen.

• Step 1: When making a payment online, before you can complete the payment a verification screen will pop up with instructions on how you can confirm your identity using a card reader
• Step 2 : Insert your M&S Bank Credit Card into the card reader and select ‘2 Respond'
• Step 3: Enter your card PIN and press the ‘OK' button
• Step 4: Enter the authentication code shown on the payment screen into your card reader and press the ‘OK' button
• Step 5: The card reader will generate a one-time passcode; you need to enter this into the payment screen to confirm your payment

You'll see a confirmation of your payment on the checkout screen.

Changes to online card payments have been introduced due to new Payment Services Regulations. This additional level of verification has been designed to help protect you from card fraud, and make it harder for fraudsters to make payments without your knowledge.

You'll get an error message and be asked to re-enter your PIN. You have three attempts to input the PIN correctly before your card PIN is locked. You can unlock the card at an ATM.

Please contact us on 0345 600 5860 and we'll be able to help. Lines are open 8am-8pm. As the card reader isn't linked to you, there is no risk of it being used fraudulently on your account.

Yes, if they are set up to use a card reader to authorise their payments. The card reader is not linked to a particular account or customer.

Please contact us on 0345 600 5860 and we'll be able to help. Lines are open 8am-8pm

Please contact us on 0345 600 5860 and we'll be able to help. Lines are open 8am-8pm.