Closure of M&S Premium Current Account with insurance
We regret that the M&S Current Account will close on 31 August 2021. The change comes as we refocus our products and services, which will see us offer a number of new payment solutions to our customers.
Our in-store branches will also close on 2 July 2021, as the vast majority of our customers are now choosing to service their accounts online, via mobile or by telephone. We want to apologise for any inconvenience this may cause you.
You are able to continue accessing exclusive M&S benefits, which are dependent upon holding an M&S product, with our new M&S Club Rewards.
As your account is closing there are two options to choose from detailed below to help you make your decision as it’s important you take action.
Option One – Switch your bank account to another provider
The easiest way of moving your M&S Premium Current Account with insurance is by switching it to another provider, using the Current Account Switch Service (CASS). You can use the CASS to switch to an existing current account you have or as part of opening a new current account with another provider.
This will ensure all your Direct Debits and standing orders and incoming payments like your salary are moved over to your new account. Once you switch your current account to a new provider, your M&S Premium Current Account with insurance will automatically be closed.
How do I switch my current account to another provider?
You will need to open a current account with a new provider. Switching your account is a simple process. The Current Account Switch Service was created to make things easy.
CURRENT ACCOUNT SWITCH SERVICE
This is a free service, which enables you to switch your current account from one participating bank or building society to another. It's been designed to be simple, reliable and hassle-free and is backed by the Current Account Switch Guarantee.
How does it work?
The Current Account Switch Service guarantees to complete your switch within seven working days and means your new bank will switch all your payments and transfer your balance unless there is a debit balance on the account. In addition, they'll take care of closing your old bank account. There are over 40 UK banks and building societies signed up to the Current Account Switch Service currently, so there are plenty of options available.
Direct Debits and standing orders
The Current Account Switch Service transfers any existing payments and future dated payments to another current account and also automatically redirects any payments received in error.
Switching with an overdraft?
Don’t worry, you can still switch with an overdraft although you’ll need to ensure your new bank or building society is willing to offer you an overdraft facility which is the same or greater than your overdraft balance before switching. There are plenty of comparison tools available online which help you weigh up a range of accounts and providers from across the market to find the one most suitable for you.
To find out more, head to currentaccountswitch.co.uk (link opens in a new tab where their guide will walk you through the process – from choosing a new bank or building society, to what you need to do to get ready for the switch and what will happen on your switch date.
Option Two – Close your M&S Premium Current Account with insurance
To help you close your Premium Current Account with insurance, please read the following useful information.
Once your account has a zero balance, we’ll automatically close it on 31 August 2021 and write to you to confirm. If you already have a zero balance and want to close your account sooner, please click on the 'close now' button below and fill in our closure form.
Your account can only be closed with a zero balance and as before, we will automatically close your account on 31 August 2021.
This means that if your account is overdrawn or in credit, we’ll need you to either deposit or withdraw funds to ensure a zero balance.
If you have a credit balance we will ask you to provide us with alternative account details so we can transfer funds and credit that account. If you have a debit balance (an overdraft) please see the next section below.
Closing with an overdraft
If you're closing your account and your account is overdrawn, you will need to clear the overdraft first or transfer it to your new bank or building society account. Please ensure your overdraft facility is the same or greater than the amount you are transferring with your new provider.
If you are unable to find another bank or building society willing to transfer your overdraft, or you think you'll have difficulty clearing the overdraft, please get in touch with us on 0345 900 0900 to discuss your options.
Direct Debits and standing orders
These will be automatically cancelled if you decide to close your account. Therefore, it is important that you take action regarding these payments before the account is closed.
If you choose to transfer the balance of your Premium Current Account with insurance to another bank account you already have, or if you choose to close your account and have the balance returned to you, you will need to transfer or cancel the payments yourself by contacting the relevant organisations. You will also need to contact the payee of any future dated payments to make alternative payments if necessary.
We can provide you with a list of all the current payments into and out of your current account to help you with this.
What happens if I don't close my account?
It is crucial you close or switch your account by 31 August 2021, as it will be closed and you won’t be able to make any further debit or credit transactions or access your funds without contacting us.
Any Direct Debits and standing orders set up on your account will be returned after this date. So it is very important that you have new banking arrangements in place to ensure that your payments continue to be made.
If you still have a credit or debit balance after 31 August 2021, for a short time after your account is closed you may still be able to view it on Internet Banking and the M&S Banking App. You will not be able to use the account. You will also be unable to use Open Banking services, from third party providers, in relation to the account.
How can I continue to access exclusive M&S benefits and my travel insurance?
If you want to continue accessing exclusive M&S benefits, which are dependent upon holding an M&S product, our new M&S Club Rewards might be just the thing for you.
Find out more about M&S Club Rewards
What will happen to my Premium Current Account benefits and my travel insurance?
Hot drinks vouchers
Any hot drinks vouchers with an expiry date between 31 May 2020 and 31 May 2021 have been extended until 31 December 2021. You do not need to request new vouchers, your current vouchers remain valid.
Treats and delights
You will continue to receive your treats and delights as usual until your account closes. All vouchers will remain valid until their expiry date.
If you have an M&S Credit Card, we’ll transfer the points you’ve earned to your credit card loyalty account at the point your current account is closed. If you don’t have an M&S Credit Card and have earned over 100 points, we’ll send them to you.
This will continue until your account closes or August, whichever date is sooner.
If your current account includes travel insurance, this will end on the same day that your Premium Current Account is closed. If you have any future trips booked beyond the closure date and require travel insurance, you will need to make alternative arrangements.
What happens after I close my current account?
Interest and charges
All outstanding fees and charges will be applied on or before 31 August 2021 so the balance on your account on 31 August 2021 will be your closing balance.
Once your account is closed, the online statement history will no longer be available. You may want to print or download any statements you may need before closing your account to ensure your records are complete.
Debit cards and payment methods
After your account is closed, you won’t be able to make payments using your debit card, cheques or mobile, including digital wallet transactions.
Transaction history at account closure
Once we've closed your account, if you ask us to, we'll email you a copy of your transaction history (free of charge) covering a period of up to five years. In most circumstances we'll email this to you within ten working days of your account closing.
If we don't hold a valid email address on record, please contact us, otherwise we won't be able to send you the information.
Transaction history up to five years after account closure
You can request the transaction history for an account closed within the previous five years. So, if once you've closed your account, you realise you need your transaction history, just get in touch with us and we'll be happy to help. We may ask you to send us identification documentation before we're able to respond to your request, however once we've received it, in most cases we'll issue statements by email within seven working days.
Please note that, for both payment transaction histories at account closure and up to five years after account closure, there may be exceptions that prevent us from providing this information. Please contact us for more information.
M&S Monthly Saver
As your Monthly Saver is linked to your Premium Current Account with insurance, it will close automatically when your Premium Current Account with insurance is closed or transferred. This means it may close prior to the full 12 month term.
We'll make sure you don't lose out on interest you would have earned if your Monthly Saver had remained open for the full 12 month term. If your account is closed before maturity, we'll assume a maximum contribution of £250 has been made in each remaining month to calculate your interest.
And while we're closing our current Monthly Saver accounts, we do still have a range of other savings products available.
Find out more about M&S Monthly Saver
Closure of M&S Premium Current Account with insurance FAQs
Please read the following FAQs but if you still have any queries you'd like to discuss, please call us on 0345 900 0900
Why are you closing my Premium Current Account with insurance?
We regret that the Premium Current Account with insurance will close on 31 August 2021. The change comes as we refocus our products and services, which will see us offer a number of new payment solutions to our customers.
Due to these changes, we will be closing the Premium Current Account with insurance and this means we will also close our associated in-store bank branches.
How long does it take to switch my account?
The switching process takes seven days and you can choose on which date you would like to switch. If you would like more information on how this works, visit currentaccountswitch.co.uk (link opens in a new tab)
I have an overdraft, can I still switch to another bank account?
Yes, you can still switch using the Current Account Switch Service, even if you have an overdraft. You’ll need to ensure that your new bank or building society will offer you an overdraft facility which is the same or greater than your overdraft balance before switching, of course. Visit currentaccountswitch.co.uk (link opens in a new tab) for more information.
How can I close my account?
There are various ways of closing your account. We've included all the information you'll need above.
What if I have additional accounts with M&S Bank?
Any additional current accounts you have with M&S Bank will also need to be switched or closed.
What happens to payments that people send to my M&S account?
If you're switching with the Current Account Switch Service, all incoming and outgoing payments will be automatically redirected to your new account. Some organisations may contact you directly to confirm your details have changed. If you're closing your account or have chosen to switch your account manually (rather than through the switching service), we can provide you with a list of all your current payments (both into and out of your account) and you'll need to contact the relevant parties to let them know your new bank account details.
I've allowed third parties (such as financial comparison websites, money management apps and payment services) access to my financial data. Will this be switched out through Open Banking to my new account?
No, you'll need to cancel and re-authorise these with your new current account provider. We'll be able to give you a list of the third parties you've given permission to make payments on your behalf and/or to access your financial data.
What happens if I don't do anything with my current account?
As we're closing all current accounts, if you don't do anything in terms of transferring/switching or closing your account, it'll be closed on 31 August 2021 and you'll need to get in touch with us to confirm how you'd like to proceed. Once the account is closed, you won't be able to access your funds any longer. You will still be able to view your account on Internet Banking and the M&S Banking App.
Can I keep my account open?
Unfortunately not, we'll be closing our current accounts on 31 August 2021.
Does this impact any of my other M&S Bank products?
No, other than your current account and Monthly Saver (if you have one), none of our other products are affected.
Does this mean that M&S Bank is no longer a bank?
We’ll continue to offer a range of personal finance products to customers across the UK, including a range of credit and lending products, a range of insurance and savings products, as well as our in-store Bureau de Change and Click & Collect travel money service. As our customers' needs are evolving, we are focusing our efforts to make sure we create the very best financial services, with the ease and convenience you expect from M&S Bank.
Can you close my account for me?
Yes, we can. To close your account, we'll need the account to have a zero balance. Once your account has a zero balance we’ll automatically close it on 31 August 2021 and write to you to confirm.
Can you switch the account for me?
No, we can't, but you can use the Current Account Switch Service, which makes switching simple, reliable and stress-free. Just visit currentaccountswitch.co.uk (link opens in a new tab) for more information.
What will happen to my Monthly Saver when it's closed?
You'll receive the Monthly Saver interest rate. If your account is closed before maturity, we'll assume a maximum contribution of £250 has been made in each remaining month to calculate your interest.
What will happen to my Everyday Savings Account (ESA)?
Your ESA will remain open and we will continue to offer a full range of savings accounts. All ESA customers will continue to receive the standard rate of interest.
What do I do if my ESA is linked to my M&S Premium Current Account with insurance?
You can update the linked account on your ESA at any time by calling us. A linked account is another account in your name or which you hold jointly with someone else. You can only make payments into and out of your ESA from a linked account.
What should I do if my new bank can’t match my current outstanding overdraft balance?
You can pay off any additional overdraft balance before requested the switch out (eg. If your overdraft is currently £600 and your new overdraft facility is £500, you will need to pay £100 into your M&S current account before requesting a switch out to your new provider). If you are unable to do this, please call us to discuss options.
I have received a letter about how I am using my overdraft. Is this still relevant?
These letters are sent to advise you how much you are using your overdraft and how it can be an expensive way to borrow. If you are concerned you may not be able to clear your overdraft before 31 August 2021 please contact us.
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